Donna Turner

I would rate Casey BMW a minus10. Their service is horrible. Their parts and repair pricing are at least double if not triple what one would be charged other places. I had an appoin Their service is horrible. Their parts and repair pricing are at least double if not triple what one would be charged other places. I had an appointment on 17 April 2025. I took in my BMW X3 and when I got there was told; Oh, we can’t get to it till next week! I was given an appointment for 22 April 2025. I took it in and they accepted it. I called that afternoon at 4pm and was told that they would have to look it up and would call me right back. No call by 5pm and they had gone home. I called the next day and was told; oh, we had to order parts perhaps tomorrow. Called on the 24th and was told that the parts would not be in until Friday except I had just received an Email from Casey BMW that they had received the part at 8:05 that morning. No call on Thursday. I received a call from Casey BMW on Friday about 8:40 am and was told the car was ready. I asked what the bill was and was told $3,259.31. When I arrived to pick it up the bill was $4,395.83. When I pointed out that their charge for back gate spindle driver of $658.99 x 2, was over twice the price if I had ordered the part directly from BMW. BMW parts charge $327.50 per spindle drive which for two should have cost $655.00. They charge $591.95 to remove two bolts and unplug a cable and installed the part by securing two bolts and plugging in a cable. I also had my disc break pads replaced. They charge $1021.98 for the break pads. I hate being disrespected by being overtly lied too. This is unacceptable. Their pricing is highway robbery. More

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