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Donovan Wilkins
Refer Me
38 Reviews
Dealership Experience
3 yrs, 5 mos
Specialties & Trainings
Kia Certified Service Rep
38 Reviews
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38 Reviews of Donovan Wilkins
May 16, 2022
I will never buy another vehicle from this dealer again. I purchased a new 2022 Kia Sportage last August. The very next day the moon roof was not working so I took it to the service department at Courtesy I purchased a new 2022 Kia Sportage last August. The very next day the moon roof was not working so I took it to the service department at Courtesy Kia. It wasn't that the parts took 2 months to get in, but rather, that their service department would never bother to pick up a phone and update me. Then, when I finally get my car back, the service writer (who conveniently is no longer with the dealership) told me that they had damaged some of the pieces in my trunk while fixing my moon roof. He told me that he had ordered the parts and would let me know when they were in. This was last October. When I called their service department in March, I was informed the service tech was no longer there, and they had no information for me at all. They assured me they'd do a better job of communicating with me. Now, it's mid May and still I have gotten zero calls back from them and have no idea what is going on with the broken pieces in my brand new car. More
by screwcourtesykia
Other Employees Tagged: Misty Gonzalez, Mike Sanchez , Christian Bazan, Michael Housh, Paul Morales
Helpful 
March 30, 2022
Very fast professional service! Friendly helpful service advisors. Only thing they could do to improve is to make suggestions of services that should be done on their vehicle on the Friendly helpful service advisors. Only thing they could do to improve is to make suggestions of services that should be done on their vehicle on the next visit or things that they found wrong with a vehicle that should be fixed when they have the time and money to do so— preventative maintenance. Customers appreciate this. More
by Ferron
March 24, 2022
STEALERSHIP! ! BEWARE!! QUOTE for new catalytic converter $2940. Had on oem part ($463) installed for $1083 out the door. I can't believe they can give you a quot ! BEWARE!! QUOTE for new catalytic converter $2940. Had on oem part ($463) installed for $1083 out the door. I can't believe they can give you a quote like that with a straight face! Shop around DO NOT USE THIS SERVICE CENTER! SHOP ELSEWHERE AND SAVE $$ More
by Bk Greenwood
March 11, 2022
Really nice service guys here! There was a greeter who directed me where to go. The guys inside were very pleasant and acted like they enjoy their job. There was a greeter who directed me where to go. The guys inside were very pleasant and acted like they enjoy their job. More
by hotspicegoo
Other Employees Tagged: Christian Bazan
March 08, 2022
I had concerns about my brakes after buying a Jeep here. Justin was totally on top of it. He addressed my concerns and went above and beyond to make sure my brakes were taken care of and I was comfortable. Justin was totally on top of it. He addressed my concerns and went above and beyond to make sure my brakes were taken care of and I was comfortable. It's really hard to find good service these days. Consider it found!! Thanks Justin!! More
by aliciarossperes
Other Employees Tagged: Justin Lalande
February 11, 2022
Donovan was so accommodating.. He made sure I was taken care of with a Lyft to accommodate. They were done with my vehicle in a timely matter. The entire staff was so friendly I am very happy and will def care of with a Lyft to accommodate. They were done with my vehicle in a timely matter. The entire staff was so friendly I am very happy and will definitely return for all of my vehicle maintenance! More
by Carol Burgett
Other Employees Tagged: Christian Bazan
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