"I took a half day off of work to visit this dealership..."
I took a half day off of work to visit this dealership and was promised by Jerry that they could beat $580 for a lease on a car I was looking for, but when I arrived the sales person told me the best they could do was $620. Needless to say, I am not happy with their flat out lies and deceptive business practices to get me to actually go into the dealership, only to be told something else when I got there. You can do better. Go somewhere else.
Other Employees Tagged:
"Terrible experience, run away from this dealership"
- Brian W
Went in on Tuesday 11/5 and worked out a price on a close out 2019 Santa Fe and told the salesman Dorian I would talk it over with my wife.
Set up a time with Calvin Hollins to come down on Saturday 10/9 to test drive it with my wife and when we got there we were told our salesman was out sick and that Calvin was also not there. We were given a different salesman by the name of Bill Eassa who seemed very helpful at first. We went for a test drive and discussed it over and she was good to go with putting $1000 down to hold it so we could go get financing finished with our credit union.
When we got back and started talking to Bill I told him the price I had worked out with Dorian as I had a written down on a piece of paper Dorian wrote it on and had the price confirmed by Calvin in a string of text messages before we set up the time to come down and test drive it.
I told Bill I just need it all written down for the credit union but Bill did not want to do that. He went on about wanting to make sure we were getting the right vehicle, wanted to know what we wanted our payment to be and what were were going to offer on the vehicle.
I asked what does it matter what I want my payment to be or what my down payment was going to be as I was not financing through them.
I told him again I had a price already confirmed with Dorian and he went on about that it did not include dealer fees which he said were another $1300.
I asked what the fees were and he would not explain them, he just offered to lower the fees to $800 and asked if we had a deal
I asked him to write it all down so I knew the amount I needed to finance with my credit union, he would not right it down.
I asked him again if he was going to write the total amount down and he said no. I asked how can I make a deal if I do not know the total
He proceeded to tell me to go to some other Hyundai dealer and get their best price and then come back.
I looked at my wife and told her we are leaving, so I got up to leave and told Bill he was like dealing with a used car salesman from the 80's. no respect for the customer.
About an hour later I get a voicemail from Calvin saying he heard I was in and wanted to know what happened. I told him what happened and apologized for what happened and he told me he would have the sales manager call me and I should hear from him by Monday.
Well Monday came and went, Tuesday came and went and Wednesday came and went with no call from anyone from the dealership.
If this is the way they treat customer who are looking to buy I can only imagine how they treat you after a sale.
"One of my best auto purchase transactions ever."
Straightforward transaction, no pressure, quickly found a vehicle that met my requirements and completed the paperwork including financing quickly. From start to delivery in less than an hour.
I am coming back to this location, it means I like this dealer shop. They are always very friendly and helping you with all your problems. Dorian Speiser knows his job and I came back to him.
We have been purchasing from Ettleson Hyundai for many years and will continue to do so. Their product is excellent and the staff is knowledgeable, polite, and very pleasant to work with. I would highly recommend buying or leasing your next vehicle from Ettleson Hyundai in Countryside. You won't be disappointed.
Other Employees Tagged:
"Rock Star Team!!!"
Your team at Ettleson Hyundai IS what A REAL car buying experience should be! I walked in let Dorian know what I didn't want and he was so very accomodating , helpful and understanding, NO PRESSURE!!!. Answered all of my questions and got me what I wanted. One of the BEST Sales experience of my life. Dorian is a real Pro!
Other Employees Tagged:
Sandy Muñoz, Michael Mesirow
We were able to get a reasonable trade in allowance and a 2018 car with all the safety features we wanted at a good price.
quick and easy experience in buying my new car salesman understood my want list and found a car that met it and didn't try to push for a more frills model
Excellent experience. We will be returning in the future. The two former sales persons and our current sales person Dorian were a pleasure to work with.
my salesman dorian was a perfect gentleman and mike ettelson is the best everthing was a smooth sale all the way around job well done