Dorielle Dvorin

I appreciate the opportunity to share my experience. Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evi Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evident that they were aware of the unavailability of parts or the impossibility of performing certain repairs within the stated timeframe. Unfortunately, it was only after directly contacting the manager that I received accurate information. Moreover, the deception extended beyond this initial encounter. The sales team sold me a defective vehicle, leaving me responsible for subsequent repairs. Furthermore, they exhibited unfair treatment by declining similar deals for friends I referred, seemingly due to their desire to rid themselves of the problematic vehicle they sold me. Following the initial repairs, the front suspension failed despite the vehicle receiving a clean bill of health. Additionally, the shop foreman prematurely attributed the issue to a previous rear problem, as overheard during a conversation with Matt. Moreover, when inquiring about repair timelines, I was provided with false information by Matt regarding parts supposedly coming from Germany, a claim disproved after contacting Audi America. Overall, my experience with this dealership's service department has been marred by dishonesty and deceit. Please refrain from attempting to alter my review, as it will remain unchanged. More

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Outstanding service department Ask for DORI D to be your service advisor as she is a professional. service advisor as she is a professional. More

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My service advisor Marvin was very courteous and very professional. Me and my wife can always depend Marvin professional. Me and my wife can always depend Marvin More

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I can confidently say that my experience was nothing short of outstanding. The key factor that truly elevated this experience was the exceptional service provided by Dory Dvorin, the sales representativ short of outstanding. The key factor that truly elevated this experience was the exceptional service provided by Dory Dvorin, the sales representative who assisted me throughout the entire process. From the moment I stepped into the dealership, Dory's professionalism, knowledge, and genuine enthusiasm were evident. Her personable approach immediately put me at ease, and she took the time to truly understand my preferences and requirements. Dory's attention to detail was remarkable; she listened intently to my needs and concerns, ensuring that every aspect of the vehicle aligned perfectly with what I was looking for. Dory's expertise in the automotive industry was evident in her ability to answer all of my questions thoroughly and confidently. She guided me through various options, providing valuable insights without any hint of pressure. Her transparent and informative explanations allowed me to make informed decisions with complete confidence. Furthermore, Dory's professionalism extended beyond the purchase itself. She took the time to meticulously explain the vehicle's features and functionalities, ensuring that I drove off the lot fully confident in operating my new vehicle. Her commitment to delivering a comprehensive and seamless experience truly set her apart. In a world where exceptional customer service is becoming increasingly rare, Dory's approach is a refreshing reminder of how a true professional operates. Her integrity, dedication, and genuine passion for assisting customers make her an asset to Audi Dallas. I have no doubt that her unwavering commitment to excellence will continue to enrich the experiences of many more customers in the future. In conclusion, my experience with Dory as my sales representative was nothing short of exceptional. Her dedication to providing personalized, informative, and stress-free service truly made this car buying journey a pleasurable one. I wholeheartedly recommend Dory to anyone seeking a seamless and enjoyable vehicle purchasing experience. Thank you, Dory, for your outstanding service! Sincerely, FD3 More

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Comfortable atmosphere with pleasant employees and staff. Dori in Sales and Ramsey in Service were particularly helpful in my experience with the trade-in process and purchase of my new car! Dori in Sales and Ramsey in Service were particularly helpful in my experience with the trade-in process and purchase of my new car! More

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We have to thank both Jaramy and Dory for their help in what has been the most pleasant car buying experience I've ever had. As well as drew in financing. He got us in and out with everything we needed. Th what has been the most pleasant car buying experience I've ever had. As well as drew in financing. He got us in and out with everything we needed. This is the first time I've been to a dealership where I wasn't pressured into anything and they were more concerned about what I wanted rather then getting their numbers up. They gave me a great price for my trade in and an even better monthly payment than expected. Even the employees that weren't involved in my purchase were courteous and constantly checked on us to make sure we were comfortable and had everything we needed. I ended up walking out with the nicest car I've ever owned for a great price and the next time I'm ready to buy a car I will be going right back to this dealership. I can't say enough nice things about these people More

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The dealership has been my family since 2007 and I couldn’t been happier with my experience. couldn’t been happier with my experience. More

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Dori is an absolute rockstar! Loved her approach to buying process. Casual, informative and she surprised me by exceeding my expectations. Loved her approach to buying process. Casual, informative and she surprised me by exceeding my expectations. More

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Audi Dallas is a great dealership which goes the extra mile for it’s clients. They consistently have excellent customer service experience and make do business easy. mile for it’s clients. They consistently have excellent customer service experience and make do business easy. More

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Adam and Dori were great to work with. They were a 5. I gave the overall experience a 4 because I shouldn't have had to terminate my previous lease because Audi didn't know when they cou They were a 5. I gave the overall experience a 4 because I shouldn't have had to terminate my previous lease because Audi didn't know when they could get the parts. Thx More

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