Dottie Barbera | Page 5

This purchase was a replacement of a Lexus RX400 that was totaled by our insurance. We've purchased 5 Lexus vehicles from Dottie, she's the reason we return. We started the search process at Putnam bec was totaled by our insurance. We've purchased 5 Lexus vehicles from Dottie, she's the reason we return. We started the search process at Putnam because they had a certified vehicle of interest. After negotiating for about an hour we left for 4 reasons 1- Price target not met 2- the sales rep and sales manager interaction didn't feel right 3- the showroom didn't feel relaxed and 4-location. We drove immediately to Dottie and made a deal on a great certified RX 450. Our interaction with Dottie was perfect....she's awesome and reason we recommended 2 friends to the dealership over the last few years. We had some after purchase work scheduled with service. Our service advisor over the years has been Darren Jackson. This appt wasn't scheduled with him (no problem given the appointment made by the sales manager) but when I arrived Darren saw me, came out asked me what I was doing there and took care of me from there. All in all it was a great experience!!! More

Report | Print

I rated this car dealership for the excellent service we were given when leasing a new car. Both Dottie Barbera and John Manasseh worked with us on leasing a 2012 Lexus CT200h. They are seasoned professiona were given when leasing a new car. Both Dottie Barbera and John Manasseh worked with us on leasing a 2012 Lexus CT200h. They are seasoned professionals who are very knowledgable and needless to say they gave us excellent customer service. Rich Sorrentino and Mark Hudson helped us afford the lease and finalize all the paperwork making it a breeze! This dealership gets a AAA rating from us. In fact we had such a great experience, we went back the next day and leased ANOTHER car from John Manasseh, a 2013 i250. Again Rich helped make our lease affordable and Eddie Ghanim made doing the paperwork effortless. If you are in the market to purchase or lease a Lexus please make Lexus of Stevens Creek your dealership of choice and you will have a wonderful experience. Many thanks to all who helped make driving a Lexus an extreme pleasure...and haven't even mentioned what a great car this is!!!! More

Report | Print

My husband and I were going up and down Stevens Creek Blvd last week, and looked at various car lots. A few places did not even greet us or ask if we had any questions. We were interested in a particular Blvd last week, and looked at various car lots. A few places did not even greet us or ask if we had any questions. We were interested in a particular vehicle and got NO service. So we decided to check out what Lexus had to offer. Right when we walked in the door we were greeted by a sales associate that was helping another customer. He let us know that someone would be with us right away. As we looked at the IS250 in the showroom, Dottie approached us with a friendly smile and asked if we needed help. We asked plenty of questions and she was very happy to help us. We ended up test driving the IS250, came back 2 days later and got a GREAT deal on a 2 year lease for the showroom car. Dottie was very patient with us as it took two days to go over whether or not this would be a good purchase for us. She followed up the day we were supposed to come back and made us feel welcome to come back. It was a great experience! Dottie tabbed all the important pages in the Owner's manual for us, and walked us through all the features the car had to offer. She made sure to pair our phones to the bluetooth, and made the whole process very painless. Once we were approved for the lease, Ted assisted us on the finacial side. He walked us through the terms and agreements and made sure we were making the right decisions best suited for our needs. Lexus of Stevens Creek is one of the best car dealerships we've been to! More

Report | Print

The best understanding of cutomer mind and provide techical support from all options and values. Exclusive overview of new cars features and tips. Alex techical support from all options and values. Exclusive overview of new cars features and tips. Alex More

Report | Print

Our experience with Dottie Barbera at Lexus of Stevens Creek was great. She was a pleasure to work with. She was very knowledgeable about about the Lexus RX350 that we purchased, and explained to us a n Creek was great. She was a pleasure to work with. She was very knowledgeable about about the Lexus RX350 that we purchased, and explained to us a number of the features that were included in the vehicle. She also suggested and signed us up for a class so that we could become more familiar with all of the features. She also told us to not hesitate to come in or call if we had any further questions or could assist us again. She was very easy to work with. Great customer service. We also worked with Brian Crocker, Finance Manager, as well. He took his time to explain all of the necessary paper work, and handled everything very efficiently. This was our second purchase of a Lexus vehicle from this dealership. We definitely had a great experience at this Dealership. More

Report | Print

I was nervous about going to a luxury car dealership to buy a decidedly un-luxurious car (a 2001 Honda CR-V to replace my beloved 2000 green monster). I found the car on the Lexus of Stevens Creek website buy a decidedly un-luxurious car (a 2001 Honda CR-V to replace my beloved 2000 green monster). I found the car on the Lexus of Stevens Creek website and liked the price and the mileage, but was worried that I would be treated differently because I wasn't the typical Lexus customer. I spent the morning at various car dealerships feeling disheartened by the usual pushy-car-salesman tactics, and didn't think my experience with Dottie would be any different. I was so incredibly, wonderfully wrong. Dottie is a class act in every sense of the word. She was both friendly and no-nonsense and made me and my mother feel completely welcome. We made an offer on the car and were prepared for the arm wrestling match that usually follows, but it never happened. Our offer was accepted (though the asking price was great to begin with) and in less than fifteen minutes, I had the keys to shiny new-to-me car. Everyone at the dealership--and Dottie especially--made me feel like I was buying a $40,000 Lexus instead of an $8,000 Honda. When I need to purchase a car again--though I hope it's not for a while, of course--I will certainly make the drive to San Jose to work with Dottie. She was fabulous! More

Report | Print

Our experience in buying a 2012 LS460 was very pleasant with only a minor glitch. Dottie, Ryan and Brian were all very helpful and we would recommend Lexus of Stevens Creek for anyone looking for a painles with only a minor glitch. Dottie, Ryan and Brian were all very helpful and we would recommend Lexus of Stevens Creek for anyone looking for a painless auto buying experience. More

Report | Print

Members of my family and I have all worked with Dottie Barbera on many occasions over the years. We keep coming back to her because she is wonderful to work with and knows what she is doing. She has so mu Barbera on many occasions over the years. We keep coming back to her because she is wonderful to work with and knows what she is doing. She has so much experience and you can tell by the way she conducts the transaction. The best part about working with her is she if efficient, knowledeable and I feel well taking care of with her. When you work with Dottie expect to have a pleasant, and even FUN experience while knocking out the necessary paperwork for the deal. And once when I worked with her, I needed to speed up the process because I had another appointment elsewhere. Let me just say...I got to my appt. on time because Dottie knows how to get things done expeditiously! Love her! More

Report | Print