This was my first time taking my 2007 IS250 in for a replacement of the Takata airbag on the dashboard (a recall item). I just recently purchased this vehicle and inherited the issue at hand. I had an appointment at 10:00 am. When I arrived, I waited in the waiting room for a service consultant to assist me with my vehicle, When we finally met, I felt he did not greet me with a sincere welcoming. As we discussed the issues of my vehicle in his office, I felt that his assistance was insincere and rushed. When we walked outside to my vehicle, I noticed he veered off to a different direction to go greet another customer in their vehicle with a hand shake with a smile. Overall, I was not impressed with this Service consultant assistance. This will be my first and last time taking my vehicle to Steven's Creek Lexus Service Department.