Doug Dailey | Page 2

Excellent Customer Service! Derek was very cordial and professional throughout the service of my car at Dartmouth Nissan. Every time my car is serviced at Dartmouth Nissan, the Derek was very cordial and professional throughout the service of my car at Dartmouth Nissan. Every time my car is serviced at Dartmouth Nissan, the Service Department team makes me feel at home. I highly recommend Dartmouth Nissan! Thank you, Derek! More

by paulousa Verified Customer Verified Customer

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Great service, slower than the appointments made. But overall a great service and people are always friendly and understanding. But overall a great service and people are always friendly and understanding. More

by GR8SHIRT Verified Customer Verified Customer

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730 am appointment. Gates are locked until just after 730am. Indications by written notice to service personnel to upsell services. Waiting room contains worn out torn c Gates are locked until just after 730am. Indications by written notice to service personnel to upsell services. Waiting room contains worn out torn chairs. No paperwork delivered. Promised to email the paperwork hasn't happened yet. Service department had never handled recall and was waiting for instructions from Nissan. Service writers are cordial and self deprecating but don't induce confidence. Left with the haunting impression this business is collapsing. Won't return unless compelled. The experience with Nissan of Dartmouth echoes my horrible experience with Mastia Nissan and cumulatively prevent me from looking to Nissan in future. More

by solemate83 Verified Customer Verified Customer

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I always feel comfortable dealing with the service people at Dartmouth Nissan. They let you know what's going on, how long it should take, and never push any services on you. They do recommend, but never try at Dartmouth Nissan. They let you know what's going on, how long it should take, and never push any services on you. They do recommend, but never try to upsell you. More

by CRANKYJAY Verified Customer Verified Customer

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I bought my vehicle in 2023. I have never been dissatisfied up until this last service visit for an oil change and tire rotation. Basically due to Derek. I found out today after I have never been dissatisfied up until this last service visit for an oil change and tire rotation. Basically due to Derek. I found out today after reading my emails that there were service recommendations given. And I specifically asked about that and was told you’re OK good to go. He did not give me a receipt and my bad for not asking for it. I should’ve known better. That will not happen again. I’m sure that receipt showed what I found out today even though he lied to my face. This service just brings that dealership down a notch for me. I am so upset and angry that true customer service was not provided. Up until now I have given great reviews and have recommended the dealership to quite a few people. Not sure I wanna do that for a little while at the moment. I’ll give myself time to cool down because at this point I don’t even know if I wanna stay with that dealership. I hope they’re not hiring other people like him because they will lose some business. This was very disappointing. More

by gatur61 Verified Customer Verified Customer

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Excellent service department. Doug was a gentleman and kept me well informed about the progress of my vehicle repair. Doug was a gentleman and kept me well informed about the progress of my vehicle repair. More

by THOMAS.GORDON29 Verified Customer Verified Customer

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Tells you that you can drop your car off during the week work & they have a ride share program which would bring me back to work while I left my car at the dealership and when my car was finished they would work & they have a ride share program which would bring me back to work while I left my car at the dealership and when my car was finished they would come & pick me up & bring me back to get my car. Mind you I asked a million questions before I made the decision to drop my car off to them. I also asked while making my appointment if there was ANY cost for bringing in my car to be looked at & I was told the ONLY cost might be $209 because that is my deductible & I have full insurance, a warranty & a $4000 gap insurance I didn’t even know I bought. However….. once I got there for my 7:45am appointment I was informed that they won’t be giving me a ride because they didn’t have one available & I would need to find a ride. Thank god my boss came & got me but they PROMISED I would definitely have a ride back. Then they also informed me that since I was inquiring about two problems there would be a $199 charge for both issues. So never mind the $200 deductible now it’s that plus another $400 that was never explained. After my boss brings back, hours later they call me & tell me they could not find the things I wanted them to check so they didn’t charge me the two $199 diagnostic fees but they saw that I needed a sticker & in order for my car to pass the inspection I needed my new wipers ( which mines were perfect already ) & my car also needed an alignment which was $170. I said I agree to the alignment because I did feel like my car needed it. Mind you, I bought my car there last year & it’s a 2024 so why am I even having issues ? Anyway… Doug asks me to hang on & he was going to talk to the technician. He comes back on the phone & tells me that the technician already went & did it since they didn’t charge me the two diagnostics & this was cheaper they thought it would be ok!!!!!! SERIOUSLY ?? I told them I’m not paying them & to send me a ride so I can pick up car when it’s finished. OH WELL could you believe they tell me they can’t pick me up & I needed to find my own ride. EVERY SERVICE from the day I bought my car to this day I brought it in the dealership had been nothing but headaches, stress & lies!!!! I WILL NEVER go back there, never recommend anyone to go there. Place is AWFUL. By the way when I decided to buy the car it was priced at a little under $27,000 but yet the total came to $40,000. Thieves! More

by Lindsay Verified Customer Verified Customer

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I appreciate the good service and advice from the advisors. I’m looking at a big repair but was offered a free loner until the repair was complete. advisors. I’m looking at a big repair but was offered a free loner until the repair was complete. More

by Louise Verified Customer Verified Customer

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Doug is always super helpful whenever I need my Nissan serviced. I would definitely return. serviced. I would definitely return. More

by MW7847 Verified Customer Verified Customer

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Always a great experience at Dartmouth Nissan. Easy peasy drop off and pick up and service is always done right the first time. Service advisors Ashley, Derek, and Doug are always on point. Easy peasy drop off and pick up and service is always done right the first time. Service advisors Ashley, Derek, and Doug are always on point. More

by AVM3027 Verified Customer Verified Customer

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