Doug Dailey | Page 9

Arrived on time for a scheduled oil change (prepaid), tire rotation and cabin and air filter change. I was told my wait was approximately 1.5 hours. After 2.5 hours, I checked back at the desk to inqui tire rotation and cabin and air filter change. I was told my wait was approximately 1.5 hours. After 2.5 hours, I checked back at the desk to inquire “how much longer”, since everyone who had arrived after me, had already come and gone! I was then told my paper work was being processed. At 2.75 hours, I was finally checked out after I was informed that an “unscheduled repair needed to be done” (under warranty). And although I am thankful, that they discovered a axel leak and repaired it, I strongly believe that someone should have informed me that this was being done and was therefore, going to take longer than originally stated. Had I known this, I would have called for a ride and left the vehicle for the duration of the repair. Instead, I sat there, with no knowledge that an unscheduled repair was being done and that my wait time had therefore almost doubled! I found this to be inconsiderate and unprofessional! And THAT is the reason I only gave them a less than AVERAGE rating, because they didn’t have any consideration for the customer! More

by SAMANTHA01437 Verified Customer Verified Customer

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They are very professional and very helpful I would highly recommend them ! When my lease is up , I am definitely going back to Dartmouth Nissan ! highly recommend them ! When my lease is up , I am definitely going back to Dartmouth Nissan ! More

by ptetreault123 Verified Customer Verified Customer

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The service team at Dartmouth Nissan are wonderful! Not only are they very knowledgeable, they go above and beyond to help each customer who walks through the door. I recently had an unexpected issue w Not only are they very knowledgeable, they go above and beyond to help each customer who walks through the door. I recently had an unexpected issue with my vehicle. Ashley made sure my vehicle was seen ASAP. I know I can trust them. More

by YESWEVAN Verified Customer Verified Customer

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The service team is incredible, the attention and professional treatment of customers is out of this world. I am very grateful to all the staff. professional treatment of customers is out of this world. I am very grateful to all the staff. More

by ROCALOZ73 Verified Customer Verified Customer

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Always able to schedule an appointment quickly. Services staff explain what your car needs now and what can wait. Services staff explain what your car needs now and what can wait. More

by RROMEM Verified Customer Verified Customer

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The service providers were polite, but were disorganized, and would also not admit that my 1 year old truck needed a new battery. They would not cover a new battery and I went to buy one elsewhere. and would also not admit that my 1 year old truck needed a new battery. They would not cover a new battery and I went to buy one elsewhere. More

by BLYNMAN Verified Customer Verified Customer

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It was amazing service as always! Thank you so much Dartmouth Nissan Center! And special thank you to Ashley and Doug Thank you so much Dartmouth Nissan Center! And special thank you to Ashley and Doug More

by aleksazhuravl Verified Customer Verified Customer

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They worked with me to get a better deal on my lease. Service staff was also great at giving me options to potentially fix my car versus buying/leasing. Service staff was also great at giving me options to potentially fix my car versus buying/leasing. More

by RACHIELCHICOTE Verified Customer Verified Customer

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Best service department! The workers keep you informed throughout the process and I was even taken into the shop to show me the issue. The workers keep you informed throughout the process and I was even taken into the shop to show me the issue. More

by MOUBRAML Verified Customer Verified Customer

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derek was and is always helpful, the service is generally quick and i have had no issues, thanks a lot! quick and i have had no issues, thanks a lot! More

by CBLECHAN Verified Customer Verified Customer

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