Doug Fulton | Page 8

Purchased new Prius This is the third Toyota that my wife and I have bought from Doug Fulton. We keep coming back because he is very easy to work with. This is the third Toyota that my wife and I have bought from Doug Fulton. We keep coming back because he is very easy to work with. More

Report | Print

Quick and not pushy Doug did a good job working with us overall despite being very busy. I liked that he walked through car operation and set up with us and encouraged us Doug did a good job working with us overall despite being very busy. I liked that he walked through car operation and set up with us and encouraged us to call with any questions. Comfortable car buying experience. More

Report | Print

all is good I came to Maplewood Toyota to get my 2010 camerys oil changed and to have new windshield wipers put on. It could not have been any smoother or quicke I came to Maplewood Toyota to get my 2010 camerys oil changed and to have new windshield wipers put on. It could not have been any smoother or quicker. I am impressed More

Report | Print

My Maplewood Experience My wife and I were in the market for a second vehicle. In 1996 we purchased a 1996 Toyota Camry (probably the best vehicle we've ever owned!) from M My wife and I were in the market for a second vehicle. In 1996 we purchased a 1996 Toyota Camry (probably the best vehicle we've ever owned!) from Maplewood Toyota. Our purchase experience was positive, easy and convenient, so when it came time to again purchase a vehicle we returned to Maplewood Toyota. We were greeted by Doug Fulton and advised him that we were looking for a used Highlander vehicle. He spent a fair amount of time showing us various available Highlanders, from model years 2013 and 2014. We said we wanted to think about it and would then get back to him the following day. The next day we returned and connected with Doug. What I appreciated about him was his calm, matter of fact, no nonsense manner. What I don't appreciate is a high-pressure salesman! We negotiated for a bit, but arrived at an agreed upon price for the 2013 Highlander we chose. Doug was very thorough, showing us the many features of the vehicle. I was amazed to later learn that the vehicle has up to 30 on-board computers! We picked up our HIghlander on 10/31/16, at which time Doug said to be sure and call him if we had any questions or concerns, after which he presented us with an invitation to attend a complimentary dinner and vehicle familiarization meeting at a nearby restaurant. We attended the event on 11/15/16, and learned lots of information, not only on our Highlander, but also on various Toyota products. I can truthfully say that I have never seen this level of focus on customer satisfaction in all the years I've owned a car. The entire experience at Maplewood Toyota has been overwhelmingly positive, and a reason why we would return the next time we have vehicle needs. Finally, we would recommend Maplewood Toyota to our friends, based our experience(s). Gordon Jonasson Shorewood, MN More

Report | Print

Car maintenance I trust the service my car gets when I schedule an appointment! The service department staff is reliable and knowledgeable and the staff is friendly, I trust the service my car gets when I schedule an appointment! The service department staff is reliable and knowledgeable and the staff is friendly, and helpful. More

Report | Print

Outstanding service. Doug Fulton did a wonderful job of helping me buy the car I wanted. He listened to my needs and we found the car. Thanks, Doug. Doug Fulton did a wonderful job of helping me buy the car I wanted. He listened to my needs and we found the car. Thanks, Doug. More

Report | Print

Recall warranty work I brought my car in for some recall work. I had made an appointment, so was told what was to be done and approximately how long it would take. It w I brought my car in for some recall work. I had made an appointment, so was told what was to be done and approximately how long it would take. It was done on time and I was on my way home. As always the service was done in a very professional manner. The employees (all) are the greatest. More

Report | Print

Amazing Everyone was very nice and helpful! Doug took the time after I bought the car to help me hook up my blue tooth! Great Experience! Everyone was very nice and helpful! Doug took the time after I bought the car to help me hook up my blue tooth! Great Experience! More

Report | Print

Consumer's Wish Stress Free / Excellent Customer Service / Product knowledge / Understanding Was able to meet criteria in order to keep me and my family in a Toyota Stress Free / Excellent Customer Service / Product knowledge / Understanding Was able to meet criteria in order to keep me and my family in a Toyota product. More

Report | Print

Excellent Experience Your service staff are knowledgeable. The service was done promptly and everything was done to the highest standards. I learned that the 6-month ser Your service staff are knowledgeable. The service was done promptly and everything was done to the highest standards. I learned that the 6-month service work is now done by appointment rather than first-come-first-served. I preferred the latter. More

Report | Print