Doug Grills | Page 2

Doug and Connor in customer service were amazing incredibly knowledgeable, quick to help and what was going to potentially be a 3 hour appointment was less than 90 minutes we will definitely be taki incredibly knowledgeable, quick to help and what was going to potentially be a 3 hour appointment was less than 90 minutes we will definitely be taking our Volvo back for any service...thank you so much! More

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I can’t say enough nice things! Doug was kind and patient when I dropped off the car to listen to a few concerns. I was confident in the service my car would receive. When I retu Doug was kind and patient when I dropped off the car to listen to a few concerns. I was confident in the service my car would receive. When I returned to pick the car up. The team ran it through the wash and sent me home with a cool bottle of water! Many thanks! More

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Doug is excellent. The Volvo car is another story. I have had nonstop issues with my SUV therefore I am in the shop about every other month. Doug is always attentive, v The Volvo car is another story. I have had nonstop issues with my SUV therefore I am in the shop about every other month. Doug is always attentive, very kind and communicates everything. More

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Doug always takes great care of me. The last time I came in, my car had to be towed in the night before. I called him very early the next morning and he had me taken care of immediate The last time I came in, my car had to be towed in the night before. I called him very early the next morning and he had me taken care of immediately!! So thankful for him! More

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Doug G was approachable and helpful. He communicated status updates and was available for questions. I brought my car in for routine maintenance and he was a friendly face from the servi He communicated status updates and was available for questions. I brought my car in for routine maintenance and he was a friendly face from the service dept. I would recommend this dealership. More

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Great customer service. They received my car on time and I got my car back in less of an hour. Thank you Doug! They received my car on time and I got my car back in less of an hour. Thank you Doug! More

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Took my hybrid in for annual service and reported an issue with the charger becoming paused for no apparent reason on a sporadic basis. The diagnosis attempt was to plug it into a 120V charger and repo issue with the charger becoming paused for no apparent reason on a sporadic basis. The diagnosis attempt was to plug it into a 120V charger and report it charged, I spoke with Volvo corporate who opened a case on the issue. I spoke with Katie Murphy, service manager, who was very pleasant and rescheduled the car for more in-depth diagnostics. The first appointment had to be canceled as they only have one mechanic certified for hybrids and he was unavailable, Rescheduled for a time that worked with my schedule, about two weeks out. They did offer a shorter time but I couldn't be there due to other commitments. Upon arriving, I am told they will not be able to get it in until the next day, so I took the loaner and left planning on returning the day after tomorrow. (I live 50 miles away so try to coordinate to minimize the two hour round trips.) I got a call same day to verify my phone, iOS, and Volvo app version, which I did. I had reported an additional issue with the app reporting multiple times that the car was fully charged. I gave them a typed document that outlined both problems in detail to simplify the communication of the problems. At approximately 4:00, or less than two hours later I was notified by the app that my car was unlocked, and it showed my car in their rear parking lot. It would have been there for some time as the unlocked notification is not instant. At 7 when it was still there I locked it remotely so it was not unlocked in an unattended rear lot. 7 am the next morning I had a call it was finished, I picked up the car. The settings had been blown in updating the software, and did not show my Sirius radio anymore, When I asked Doug he told me to reload my phone app like the paperwork said and to reload my personal settings. No guidance on the Sirius issue, and did not even get off his stool to look. When I got home I realized they had eliminated the original paused charging from the service order and only dealt with the repeated app message. I reapplied the Sirius app and had it restore, but astonishing that this wasn't offered as a solution. Condescending and not service oriented at all. We own three Volvos and as Dean is the only option in St Louis for a Volvo dealer will begin researching other dealerships within 100 miles rather than deal with Doug again. More

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My wife arrived 3 minutes after closing. Instead of turning her away, Garrett the service technician stayed late to accommodate her. How nice in this day and age for a young person to be s Instead of turning her away, Garrett the service technician stayed late to accommodate her. How nice in this day and age for a young person to be so considerate. As a business owner I have very high expectations. This dealership continues to meet my expectations. More

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This is my second time buying a car here and both times it was a great experience. This one was a 2000 Volvo XC 60. Fred Williams in pre-owned cars helped work through the deal which went smoothly. When I it was a great experience. This one was a 2000 Volvo XC 60. Fred Williams in pre-owned cars helped work through the deal which went smoothly. When I came back the next day to deliver some paperwork, Grant Winnett showed us how all the features in the car worked and got us hooked up with Volvo On Call and Sirius radio transfer from my trade in. I've serviced cars there for about 6 years and never had a problem. My experience at Dean Team Volvo has been great! More

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Doug was very helpful to me to begin with when I dropped my car off to be serviced. I received a loaner vehicle to use since I live an hour and a half away and that is the closest Volvo dealership to me. I my car off to be serviced. I received a loaner vehicle to use since I live an hour and a half away and that is the closest Volvo dealership to me. I used a loaner vehicle over the weekend and returned it the following Monday. When I picked up my vehicle, I noticed it wasn’t washed…which every other service appt I’ve had with them they washed it. Not only that you’re a Volvo dealership…that should be standard. Also noticed on the paperwork that my wiper blades weren’t changed after Doug called me specifically and told me that they were bad and needed to be changed. I gave him permission to do it and it wasn’t done. When I called and asked him about it I was told “I usually don’t do that…my bad. You can come back in and we’ll get that done for you.” I live an hour and a half away…the convenience of “coming back in” for wiper blades to be changed out wasn’t there when it should’ve just been done while you had it. Lastly, I left my garage door opener in the vehicle. When I returned the vehicle on Mon, it was right at closing time so by the time I thought about it on my way home, it was too late to call. I called the very next morning at opening time around 815a and talked to Doug. I asked him about it. He went and checked I was told “No it’s not in there. We don’t normally check the visors for things left behind. We rent these vehicles out all the time maybe it’ll turn up.” Took my name and number. No return call at all. Today I called back, almost a month later, and talked to Doug again. I am still met with a “no it’s not here.” The vehicle wasn’t even there for them to check again! So instead of him saying “the vehicle isn’t here, but we can check again when it is returned” he just said “no it’s not here.” He was rude on the phone and I feel like they haven’t looked in the vehicle to check for it since I called about it the first time. The customer service I received was definitely subpar and that is truly disheartening. More

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