Doug Grills | Page 3

My wife arrived 3 minutes after closing. Instead of turning her away, Garrett the service technician stayed late to accommodate her. How nice in this day and age for a young person to be s Instead of turning her away, Garrett the service technician stayed late to accommodate her. How nice in this day and age for a young person to be so considerate. As a business owner I have very high expectations. This dealership continues to meet my expectations. More

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This is my second time buying a car here and both times it was a great experience. This one was a 2000 Volvo XC 60. Fred Williams in pre-owned cars helped work through the deal which went smoothly. When I it was a great experience. This one was a 2000 Volvo XC 60. Fred Williams in pre-owned cars helped work through the deal which went smoothly. When I came back the next day to deliver some paperwork, Grant Winnett showed us how all the features in the car worked and got us hooked up with Volvo On Call and Sirius radio transfer from my trade in. I've serviced cars there for about 6 years and never had a problem. My experience at Dean Team Volvo has been great! More

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Doug was very helpful to me to begin with when I dropped my car off to be serviced. I received a loaner vehicle to use since I live an hour and a half away and that is the closest Volvo dealership to me. I my car off to be serviced. I received a loaner vehicle to use since I live an hour and a half away and that is the closest Volvo dealership to me. I used a loaner vehicle over the weekend and returned it the following Monday. When I picked up my vehicle, I noticed it wasn’t washed…which every other service appt I’ve had with them they washed it. Not only that you’re a Volvo dealership…that should be standard. Also noticed on the paperwork that my wiper blades weren’t changed after Doug called me specifically and told me that they were bad and needed to be changed. I gave him permission to do it and it wasn’t done. When I called and asked him about it I was told “I usually don’t do that…my bad. You can come back in and we’ll get that done for you.” I live an hour and a half away…the convenience of “coming back in” for wiper blades to be changed out wasn’t there when it should’ve just been done while you had it. Lastly, I left my garage door opener in the vehicle. When I returned the vehicle on Mon, it was right at closing time so by the time I thought about it on my way home, it was too late to call. I called the very next morning at opening time around 815a and talked to Doug. I asked him about it. He went and checked I was told “No it’s not in there. We don’t normally check the visors for things left behind. We rent these vehicles out all the time maybe it’ll turn up.” Took my name and number. No return call at all. Today I called back, almost a month later, and talked to Doug again. I am still met with a “no it’s not here.” The vehicle wasn’t even there for them to check again! So instead of him saying “the vehicle isn’t here, but we can check again when it is returned” he just said “no it’s not here.” He was rude on the phone and I feel like they haven’t looked in the vehicle to check for it since I called about it the first time. The customer service I received was definitely subpar and that is truly disheartening. More

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I was extremely pleased with my first service. It was great to have worked with Doug. He was very friendly and took time to discuss details of the the service with me. I very much appreciated his court great to have worked with Doug. He was very friendly and took time to discuss details of the the service with me. I very much appreciated his courtesy and professionalism. He should be commended for exceptional service. More

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Rapid and friendly service. Excellent follow up. Seems to really mean what they actually say. really mean what they actually say. More

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Doug waited on me in the service department inquired if there was anything else that needs to be done while I was there. Directed me to the waiting room offered me a beverage. Satisfied with my service there was anything else that needs to be done while I was there. Directed me to the waiting room offered me a beverage. Satisfied with my service More

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Very efficient and organized operation. Friendly staff and always helpful. and always helpful. More

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The service check-in area, waiting area and bathroom were clean. Every one was courteous and professional. Quality of service was very good. clean. Every one was courteous and professional. Quality of service was very good. More

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Service started on time and the mechanic kept me informed on all work as it was in progress. Pricing could be lower but work was excellent on all work as it was in progress. Pricing could be lower but work was excellent More

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Have been with DTVCSTL since 1997, and their service personnel and service advisors are terrific! When I bring the car in for service, they only do the work that is needed, but will let me know if ther personnel and service advisors are terrific! When I bring the car in for service, they only do the work that is needed, but will let me know if there is something that we should keep an eye on. I keep my Volvos for a long time (last one was 19 years, this one is 12 years so far. The service dept keeps my car in tip top shape. Doug did a great job keeping me informed of the progress, and letting me know as soon as my car was completed. More

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