Doug Grills
Doug Grills at Dean Team Volvo Cars of St. Louis
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Doug Grills | Page 3

Service Advisor

Dean Team Volvo Cars of St. Louis

7700 Manchester Road
St. Louis, MO 63143

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4.9
56 Reviews

Languages Spoken

English English

4.9

56 Reviews

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56 Reviews of Doug Grills

March 23, 2022

Dealership Rating
Employee Rating

My wife arrived 3 minutes after closing. Instead of turning her away, Garrett the service technician stayed late to accommodate her. How nice in this day and age for a young person to be s More

by jrrotarius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Gould, Katie Murphy, Garrett Nutter, Garrett

Mar 24, 2022

Dean Team Volvo Cars of St. Louis responded

Thank you for your outstanding review and your support. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Garrett and our Team was able to provide you with a positive experience. We greatly appreciate your business, and we look forward to seeing you next time. Thank you!!

March 06, 2022

Dealership Rating
Employee Rating

This is my second time buying a car here and both times it was a great experience. This one was a 2000 Volvo XC 60. Fred Williams in pre-owned cars helped work through the deal which went smoothly. When I More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fred Williams , Grant Winnett

Mar 08, 2022

Dean Team Volvo Cars of St. Louis responded

Hi Brian! Thank you for your great review and your repeat business. We're glad to hear Fred was able to provide you with a positive experience. Enjoy your new Volvo and please let us know if there's anything else we can do for you!

Mar 08, 2022

Dean Team Volvo Cars of St. Louis responded

Thank you, Brian, for your outstanding review!! We're glad to hear our entire Team was able to provide you with a positive car buying experience. Enjoy your new vehicle and please let us know if there's anything else we can do for you!!

February 16, 2022

Dealership Rating
Employee Rating

Doug was very helpful to me to begin with when I dropped my car off to be serviced. I received a loaner vehicle to use since I live an hour and a half away and that is the closest Volvo dealership to me. I More

by keesh012005
Customer Service
Recommend Dealer
No
Feb 16, 2022

Dean Team Volvo Cars of St. Louis responded

I am sorry that you had lost your garage door remote but we have checked but we have checked that vehicle the day after you brought in and it was not there and since you brought the vehicle back on 1/24/22 that vehicle has been loaned out numerous times since then. There was a note that if a remote was found to call you and nothing was ever turned in. Our loaners get vacuumed every time they are returned so if it would have been in there it would have been found. Again we are sorry that it is lost but we do not have it.

Feb 16, 2022

Dean Team Volvo Cars of St. Louis responded

We do look over the car and I said we vacuum meaning that if had fallen on the floor we would have found it. We looked in the car when you called on 1/25/22 and it was not there I am sorry there's nothing we else we can do.

Feb 16, 2022

keesh012005 responded

Vacuuming doesn’t look at visors and if that’s all you do to your vehicles in between customers then there’s no way you would’ve found it. When you ask someone to look for it, you look in the glove box, center console, under seats, etc…not just vacuum.

September 24, 2021

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Employee Rating

I was extremely pleased with my first service. It was great to have worked with Doug. He was very friendly and took time to discuss details of the the service with me. I very much appreciated his court More

by SJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2021

Dean Team Volvo Cars of St. Louis responded

Hi there! Thank you so much for your business and your great review. We're so glad to hear Doug was able to provide you with a positive service experience. Please let us know if you need anything else!

August 25, 2021

Dealership Rating
Employee Rating

Rapid and friendly service. Excellent follow up. Seems to really mean what they actually say. More

by pauldarr54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Gould, Alen Prohic

Aug 31, 2021

Dean Team Volvo Cars of St. Louis responded

Hi Paul! Thanks for your great review and your business. We're so glad to hear our team was able to provide you with a positive service experience. Please let us know if there's anything else we can do for you!

August 20, 2021

Dealership Rating
Employee Rating

Doug waited on me in the service department inquired if there was anything else that needs to be done while I was there. Directed me to the waiting room offered me a beverage. Satisfied with my service More

by Ljgjr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 24, 2021

Dean Team Volvo Cars of St. Louis responded

Thank you for your great review and your business. We're glad to hear our Service Department was able to provide you with a positive experience. Please let us know if there's anything else we can do for you!!

August 19, 2021

Dealership Rating
Employee Rating

Very efficient and organized operation. Friendly staff and always helpful. More

by jrashet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ray Richards

Aug 24, 2021

Dean Team Volvo Cars of St. Louis responded

Thank you for your great review and your business. We're glad to hear our Service Department was able to provide you with a positive experience. Please let us know if there's anything else we can do for you!!

August 17, 2021

Dealership Rating
Employee Rating

The service check-in area, waiting area and bathroom were clean. Every one was courteous and professional. Quality of service was very good. More

by Joyce.hilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2021

Dean Team Volvo Cars of St. Louis responded

Thank you for your great review and your business, Joyce. We're glad to hear our Service Department was able to provide you with a positive experience. Please let us know if there's anything else we can do for you!!

August 16, 2021

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Employee Rating

Service started on time and the mechanic kept me informed on all work as it was in progress. Pricing could be lower but work was excellent More

by lonnieonyxzl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Gould, Alen Prohic

Aug 17, 2021

Dean Team Volvo Cars of St. Louis responded

Thank you for your great review and your business, Lonnie. We're glad to hear our Service Department was able to provide you with a positive experience. Please let us know if there's anything else we can do for you!

August 13, 2021

Dealership Rating
Employee Rating

Have been with DTVCSTL since 1997, and their service personnel and service advisors are terrific! When I bring the car in for service, they only do the work that is needed, but will let me know if ther More

by n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2021

Dean Team Volvo Cars of St. Louis responded

Thank you for your great review and your business. We're glad to hear our Service Department has been able to provide you continued positive experiences over the years. Please let us know if there's anything else we can do for you!! Thank you for your support and we look forward to seeing you next time.

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