Douglas Asport | Page 2

Overall a well run dealership. It was very busy the day I bought my car, so the process was quite lengthy. However, I did not feel the quality of service was affected. It was very busy the day I bought my car, so the process was quite lengthy. However, I did not feel the quality of service was affected. More

by SZLATTA Verified Customer Verified Customer

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I am in the process of submitting a formal complaint to Honda Corporate about how I felt lied to and cheated during my turn in and lease on May 22 from 3:30-7:30 I have been a loyal Honda leasee since 2003 Honda Corporate about how I felt lied to and cheated during my turn in and lease on May 22 from 3:30-7:30 I have been a loyal Honda leasee since 2003. I have had numerous text and e-mail communications from Sagar Sigdel promising me certain things if I was to bring in my vehicle a few months early of my turn in date. I had worked with Quentin at this same location in 2021 and felt was treated with respect... but this time... I felt like I was thrown to the wolves! I was at the dealership for over 4 HOURS and left not having the lease contract I wanted, not having the car I was promised and am still trying to get communication from management about adjusting things on the lease. This is my 9th lease with Honda Financial. I was promised a loyalty turn in fee waiver which I was still charged for. $595 I was given a worthless (because my lease requires substantial insurance to cover this) Int/Ext package that put another $895 on my lease. This I didn't agree to this but Sagar threw it in there using it to up the deal on his end. He even alluded to the fact that I must have the problem because I was expecting too much for too little and I was being unreasonable. I also overheard that I probably was faking or using my wheelchair to get a "good deal". This shocked me! I'm not a crier, but I was in tears feeling lied to, cheated by and treated like I was somehow subpar. I am a paraplegic. Injured in 2012 and forced to use hand controls to drive. I never have the luxury of test driving my new lease and so I do count more on professional in the dealership to guide me when it's time for my new lease. I also came assuming I was promised to pay nothing down but it the chaos of Sigi I agreed to $540 down. I told Doug in Finance that I wasn't prepared to pay that and Sagar promised I could wait to pay that until I could acquire the funds. The date was set by Doug at 6/6/24 but a week prior I began to try and reach him to adjust that date until my hand control reimbursement comes through from Honda. No response. The card I gave him to "hold" that amount is not in my name as it is a FBO account for my disability needs. Now I have had Julie Lang, who has that FBO account for me, request that it be reversed or my bank with dispute the amount. Also it has a fee attached to it now. Also the car isn't an AWD like my 2022 and that $1500 difference was promised to be adjusted for me on this lease and it wasn't. All mentioned above adding up to 3K more in your favor and all that were not agreed upon during the chaos of that day. How can you feel pride in the work that you do when I put it all on the table about my situation and you do not? More

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The customer service at Shottenkirk Honda was exceptional. The sales team was knowledgeable, friendly, and not pushy at all. I highly recommend this dealership. exceptional. The sales team was knowledgeable, friendly, and not pushy at all. I highly recommend this dealership. More

by JLVALILA8 Verified Customer Verified Customer

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Issue with contract and they refused to make it right. Will not reccomend to anyone Will not reccomend to anyone More

by CVALVERDE876 Verified Customer Verified Customer

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Very disappointed with sale department. They push customers to buy optional products and services without giving all information about them and thus not letting customers to make informed d They push customers to buy optional products and services without giving all information about them and thus not letting customers to make informed decisions. Making money by all means is their first priority, customer satisfaction- is the last. More

by O Verified Customer Verified Customer

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Sagar was rude and condescending and very aggressive in his sales tactics. He implied several times that I had a problem if I did not recognize that this was a good deal. The finance Manager was polite but his sales tactics. He implied several times that I had a problem if I did not recognize that this was a good deal. The finance Manager was polite but so talkative to the point that I could not review the documentation. He constantly told me I did not need to review the Information because it was all standard. It turns out that they tried to slip in the platinum care product that I had refused during negotiations. Sagar returned to the finance office at that point, at first telling me everything was OK and then dismissive whenI indicated that I had not agreed that product. The product was ultimately removed when I insisted upon it. I had been promised a full tank of gas, but received less than half of a tank when I left the dealership. I thought about returning to the dealership to insist upon it, but decided I did not want to deal with the staff anymore. Moreover, part of the deal was that they would remove the bike hitch from my old vehicle and return it to me during the trade-in process. I had to ask several times for this to happen and It was not done until I indicated that I would not leave until I received my bike rack back. The gentleman who removed it and help me load it into the new CRV was the kindest and nicest person there. If I had not been tired of the entire car search process over several months, I would not have purchased the car from this dealership. I love the car, very unhappy with the dealership. More

by ALLKLEIN Verified Customer Verified Customer

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We were not pressured to buy our car. They let us take our time to make our comparisons and ultimate decision. We do wish the manager had helped the finance guy earlier. About 7 people bo They let us take our time to make our comparisons and ultimate decision. We do wish the manager had helped the finance guy earlier. About 7 people bought a car that day with only 1 finance guy to wright up all the contracts. More

by THECOOKIEQUEEN1 Verified Customer Verified Customer

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Great support, they made the process of getting a new car easy and answered every questions I had. easy and answered every questions I had. More

by S.ANTONIO.LOPEZ.24 Verified Customer Verified Customer

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We had agreed upon a specific price for our purchase, including all fees and taxes, but unfortunately, it was not honored by the dealership. We were not informed about this until after we had left the de including all fees and taxes, but unfortunately, it was not honored by the dealership. We were not informed about this until after we had left the dealership. We were also promised that we would receive our purchase information that same day, but we don't receive it till about a week later. Additionally, we faced several issues with the finance manager. It's unclear whether she was simply bad at her job or if she intentionally tried to manipulate the situation to make us secure financing through them instead of our local credit union. More

by MTYSON12 Verified Customer Verified Customer

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Entire process was completely smooth and done in a timely manner. Sagar Sigdel was amazing! Would 100% recommend this dealership to family and friends! manner. Sagar Sigdel was amazing! Would 100% recommend this dealership to family and friends! More

by MAILANI YOUNG Verified Customer Verified Customer

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