Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 49

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
484 Reviews
4.8

484 Reviews

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484 Reviews of Douglas Velasco

September 08, 2020

Dealership Rating
Employee Rating

Everyone working at this dealership is very professional and also very friendly. They treated me very well and provided excellent service. Thank you so much for all your hard work, it did not go unnoticed. More

by AYHER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 24, 2020

Dealership Rating
Employee Rating

My first time here. So far I am very pleased with the service of my vehicle. Doug was both friendly and attentive upon meeting him. Nice job. More

by dan.boraker
Friendliness
Price
Recommend Dealer
Yes

August 10, 2020

Dealership Rating

The amount of time for a service appointment is to long. It used to be like a half hour and now it was 2 hours More

by LADY-WOLF
Recommend Dealer
Yes

Other Employees Tagged: He did not have business cards he just started

Aug 11, 2020

Toyota of Lancaster responded

Hi LADY-WOLF, We're sorry to hear your experience with us didn't meet your expectations. Since the implementation of COVID restrictions, we have seen a significant surge in the service drive. We are working hard to complete services as quickly as possible. We appreciate your feedback and look forward to improving your next service appointment. Toyota of Lancaster

July 29, 2020

Dealership Rating
Employee Rating

Always get the best service when bringing in my car for service. During this visit I got some questions answered and concern about the protection my vehicle has. More

by GARCIA.VANESSA09
Recommend Dealer
Yes
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