Drew Anna

Let me start this by saying I purchased my VW Jetta SEL brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review plea brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review please read this part.. DO NOT PURCHASE A VEHICLE HERE! DO NOT HAVE YOUR VEHICLE SERVICED HERE! After my oil change on 11/07/20 they had ordered new speakers to be installed which I had to come back for another day. When I returned on 11/28/20 my car was shifting weird between 1st and 2nd gear.. Weird because it is only a little over a year old?? The maintenance technicians supposedly could not find an issue – so I was made to go about my merry way. Come 10/07/21, my car was shifting extremely hard, and I made an appointment with Napleton where they replaced my instrument cluster. TWO DAYS LATER 10/09/21, the car is shifting WORSE than it was before they replaced the instrument cluster! During this time of repair, I was provided a 2022 VW Jetta that stalled on me in the middle of a busy intersection and would not allow me to drive over 35mph not even TWO HOURS after leaving the dealership. My transmission and cooler were replaced, and I was left in a rental until 10/20/21. During that time, the service department did not follow up with me.. I quit using the dealership for oil changes and to buy tires due to the lack of customer service & knowledge. Here we are 2022, my sunroof got stuck open. I contacted the dealership to manually close it as there were storms in the forecast. They refused to close it at the time I called and made me make an appointment two weeks out on 9/16. During this window of time before my appointment we had a treacherous storm/tsunami come through Springfied, MO. After multiple conversations with the service advisors they agreed to let me bring it in during the storm and manually close it - they did. They stated that the motor in the sunroof button was working fine and that it must be the switch. Great, then they tell me I need to keep my appointment for 9/16 to replace the button/switch and not to open it. During this time of waiting for my appointment my check engine light also came on and my car seemed to be shifting weird again. I dropped my car off on 9/16 at 7:30am when the doors opened. I DID NOT HEAR A SINGLE WORD from the dealership until I reached out at 2pm. They informed me that “there was nothing wrong with the sunroof and that it was closed and not stuck open”. DUH, it was closed because NAPLETON MANUALLY CLOSED IT and told me not to open it until my appointment when the button was replaced. This information came from the HATEFUL front desk worker. Whom I witnessed sitting at her desk eating and watching Netflix. WHAT A NICE JOB TO HAVE! After multiple back and forth calls about the sunroof they agreed it was faulty and would need a new switch/button. Along with that my car needed the EVAP canister replaced as well as the transmission body/valve as my car was in fact NOT shifting properly ONCE AGAIN. I go to pick up my vehicle on 10/20 after the dealership has had it for over a month. I got maybe five miles down the road and my check tire pressure light came on and said my back tire is losing air pressure! I pull over to find out there is a NAIL THE SIZE OF MY HEAD in my BRAND-NEW TIRES. Terry offered that I waste more of my time to repair something I did not do, showed the lack of accountability. With all of this being said, THIS HAS BEEN THE WORST EXPERIENCE EVER! This is honestly the worst dealership in the Mid West, I would have rather went to a buy here, pay here. I would have gotten a better deal and a more reliable vehicle. NAPLETON AUTOWERKS LACKS KNOWLEDGE in all departments and any sense of CUSTOMER SERVICE! There are not enough words to describe how PATHETIC NAPLETON AUTO WERKS is. I will be making this known to anyone I come across. I will NEVER suggest ANYONE to buy another vehicle from this lot I will NEVER purchase another vehicle from this lot! RUN FAR AWAY!! 0/10 would NEVER recommend! More

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Great service and the staff is so friendly and knowledgeable. I would highly recommend them to anyone interested in buying a car or looking for service. knowledgeable. I would highly recommend them to anyone interested in buying a car or looking for service. More

by daisy10311 Verified Customer Verified Customer

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Failed to take responsibility for cross threading bolts When I took my 2013 Beetle TDI in to have the factory diesel upgrade, two of the four sub-frame mounting bolts were cross threaded on reassembly but w When I took my 2013 Beetle TDI in to have the factory diesel upgrade, two of the four sub-frame mounting bolts were cross threaded on reassembly but was not discovered until I had to return some months later to replace a faulty EPA filter. This factory warranty filter was serviced by the VW dealer in Frisco Texas and when the sub-frame was removed to replace the filter the cross threaded bolts were observed. I was told to fix this problem it would require a section of the main frame or the car to be replaced at a cost of $4,400. When I contacted the Springfield VW dealer, both the service manager, Derek, and the general manager, Drew, declined to take responsibility for the damage caused while in their shop. So now I am personally responsibility for this repair due to their refusal to make any attempt to make things right. More

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Mike K is awesome My sales professional from Porsche is an elite salesman; he is one of the best I’ve ever seen in my entire life .I have bought over 55 cars in life. My sales professional from Porsche is an elite salesman; he is one of the best I’ve ever seen in my entire life .I have bought over 55 cars in life. I find this man to be an incredible person with great faith, great fortitude, and what he says he does;the rest of the dealership is just slightly above average.Howrver, I have known the general manager(VP) of the store for 20 years and he is a great man also; my discernment would be with others u might deal with in the sales process. That’s why I did not give 5 stars —Mike is a elite person. More

by djkenkel Verified Customer Verified Customer

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excellent! I purchased of a new Macan from Michael Kanowsky. Michael worked very hard to get the perfect car for me. He listened to my needs and found the model I purchased of a new Macan from Michael Kanowsky. Michael worked very hard to get the perfect car for me. He listened to my needs and found the model, color and equipped it at a price that was fair. Michael, Justin, Drew, Bill were all a delight to work with. Would I buy again from the dealership? for sure! More

by Macan GTS Verified Customer Verified Customer

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Fast and friendly Sales guys worked fast and friendly to get the deal. But not real pushy. Nice guys Service fixed a little problem with car. Again very fast and super Sales guys worked fast and friendly to get the deal. But not real pushy. Nice guys Service fixed a little problem with car. Again very fast and super nice guys. More

by paulrobertson816 Verified Customer Verified Customer

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Porsche purchase Always knowledgeable and prompt reply to questions. Have bought six Porsche models from them, mostly special order. Always feel special at dealershi Always knowledgeable and prompt reply to questions. Have bought six Porsche models from them, mostly special order. Always feel special at dealership. Service department excellent also. More

by s.lair Verified Customer Verified Customer

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Professional Professional, knowledgeable, clean, top Porsche products, friendly sales and service staff, all the associates make the customer feel special, looki Professional, knowledgeable, clean, top Porsche products, friendly sales and service staff, all the associates make the customer feel special, looking forward to the new location, More

by wpgaut Verified Customer Verified Customer

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Always excellent service We always recommend this dealership as very good people to deal with when we are here or when traveling out of state. We always recommend this dealership as very good people to deal with when we are here or when traveling out of state. More

by edwardswally Verified Customer Verified Customer

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Quality sales experience I found my salesman and the sales manager to be forthright and knowledgeable. Good no hassle experience. They were fair with me in my trade and sale I found my salesman and the sales manager to be forthright and knowledgeable. Good no hassle experience. They were fair with me in my trade and sales price of new car and I had done my homework. More

by Jeff Verified Customer Verified Customer

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