Drew Ruggiano
Drew Ruggiano at Maus Nissan
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Drew Ruggiano | Page 9

Sales Manager

Maus Nissan

3939 US Highway 19
New Port Richey, FL 34652

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4.7
94 Reviews

Languages Spoken

English English

4.7

94 Reviews

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94 Reviews of Drew Ruggiano

April 02, 2020

Dealership Rating
Employee Rating

All staff I worked with in purchase of my 2019 Titan Pro 4X, and subsequent service was nothing less than outstanding service. I’ve been a customer here for years and highly recommend Maus Nissan to friend More

by kenwadzinski
Recommend Dealer
Yes

Other Employees Tagged: Katrina Atkinson, George Brogel, Christian Caraballo, David Maus Jr., Chad Wyszynski

Apr 04, 2020

Maus Nissan responded

Congratulations on the purchase of your brand new Nissan Titan Pro 4X at Maus Nissan, kenwadzinski! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review! All our staff are dedicated to providing each guest with a truly exceptional experience. We are very pleased that you are so happy with your visit, and we look forward to serving you again, soon! Thank you for being a part of our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

March 03, 2020

Dealership Rating
Employee Rating

Great dealership Staff is AWESOME!!!! Everyone from Trevor,my salesman to Tiffany and Drew in service strive for customer satisfaction to make sure you are 100% happy. More

by Jdbubba9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Brogel, Trevor Gorhan, Tiffany Norori, Dave Schwartz, Jaylen Wyszynski

Mar 04, 2020

Maus Nissan responded

Thank you for your recent visit to Maus Nissan of New Port Richey, Jdbubba9! Trevor, Tiffany, and Drew, all do a fantastic job for our guests- thank you for recognizing them! In fact, all of our staff are dedicated to providing everyone with a truly exceptional experience, and treating you like a member of the family! We appreciate your trust, and look forward to serving you again, soon! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 25, 2020

Dealership Rating
Employee Rating

The overall feel is very friendly and warm. Cassie was great too work with and answered all my questions. I have been with Maus Nissan for about 8 years More

by Linda lee
Recommend Dealer
Yes

Other Employees Tagged: Alanna Lee, Carrie Poulsen, Aldo Rrethatakaj

Feb 26, 2020

Maus Nissan responded

Linda, we are overjoyed to see how happy you are with your experiences with us. We strive to treat each guest like family, and we are so thankfuld that you are part of ours, here at Maus Nissan! We look forward to serving you again soon, and have a very blessed day! - Paul DaRocha, Loyalty Manager

February 18, 2020

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Employee Rating

3 hours for an oil change 5 plus hours for a front end alignment. even with an appointment was told next time they would give me a loaner car but jennie with an attitude problem said no. Not for an alignm More

by Spiicegrrl
Recommend Dealer
No

Other Employees Tagged: Jennie Acosta, Katrina Atkinson, Dennis Gonzalez, David Maus Jr., Ilan Velez

Feb 28, 2020

Maus Nissan responded

Spiicegrrl, we can see that you are upset, and apologize if you had a bad experience. We take your feedback seriously, and would like to help address your concern. Please contact me directly, and I would be happy to assist you. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

February 12, 2020

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Employee Rating

There isn't enough room here for me to write what if like. Terrible work. Went for carpet to be fixed finally after 4 times it was fix.but when I went to pick it up my SUV had a gash in the tight passen More

by Ginny
Recommend Dealer
No

Other Employees Tagged: Katrina Atkinson, Russell Cherry

Feb 15, 2020

Maus Nissan responded

Ginny, we can see that you are upset, and want to help! I was aware of the carpet issue, and that we finally found a solution. I was aware that the upholsters may have scratched the car installing the carpet, so we fixed that, too. But I was unaware that you had issues with the paint work. I am so sorry you are going through this. A manager will reach out to you shortly, but in the meantime, if you have any other questions or concerns, please don't hesitate to call me directly, and I will assist you! Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

February 05, 2020

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Employee Rating

I was told certain maintenance was required when it wasn’t by their manager Drew. Forced to spend hundreds of dollars. I called in before they started working on my car and requested them NOT to do it. More

by Dwclouthier18
Recommend Dealer
No

Other Employees Tagged: Lance Johnson , Katrina Atkinson, Keith Walker

Feb 06, 2020

Maus Nissan responded

Mr. Clouthier, I can see that you are upset and apologize if you had a bad experience. If I'm not mistaken, this incident occurred some time ago, and had already been addressed by management? However, if this is not the case, I would like to try and help resolve your concern. Please feel free to contact me directly at my number below. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

Feb 19, 2020

Dwclouthier18 responded

Paul, I’ve mentioned this incident every time I have been in Contact with Maus since this experience and all I am told is that they will document it and they are sorry about the experience. No one from Maus has reached out to me in regards to this to try to make it right. As I do appreciate an apology I don’t feel as if that makes up for the fact that 1. I requested this work not to be done on my vehicle before they started working on it 2. I was blatantly lied to by the person you have in charge of your service department and told I have absolutely no choice but to do these services per my owners manual and 3. There has been no attempt on behalf of Maus to justify or make up for this interaction. I even spoke to Maus in crystal river about this to find out if these services were required and explained why I was inquiring and they were in disbelief. Honestly, I’ve saved all the paperwork provided from him in regards to this as I am still considering legal actions. The paperwork that states the time that they started working on my car (which apparently they couldn’t find the start time for the air filter just the battery and that was hours after I called) and also where he highlighted sections out of my owners manual basically intimidating me into paying for things I did not want done and was NOT required.

January 15, 2020

Dealership Rating
Employee Rating

Excellent Customer Service! Drew continues to be your most valuable representative at Maus Nissan NPR! Thanks also to Lance for his assistance. My decision to purchase a vehicle is mostly based on custo More

by jetx415
Recommend Dealer
Yes

Other Employees Tagged: Lance Johnson , Carrie Poulsen

Jan 16, 2020

Maus Nissan responded

Thank you for taking the time to leave us such a wonderful review, Jetx415! We appreciate the opportunity to earn your business, and thank you for your kind words. Drew, Lance, and Carrie, are all dedicated to providing each guest with a truly exceptional experience,-thank you for recognizing them! We are glad to have you as a part of our Maus Nissan Family, and look forward to serving you again. Have a blessed day! -Paul DaRocha, Loyalty Manager

January 14, 2020

Dealership Rating
Employee Rating

Friendly and professional service. . Katrina , our advisor is outstanding. She handles both of our cars. We have both cars at this dealer and will continue to so particularly because of the outstandi More

by E Family
Recommend Dealer
Yes

Other Employees Tagged: Katrina Atkinson

Jan 14, 2020

Maus Nissan responded

Thank you for taking the time to leave such a wonderful review, E Family! We appreciate your trust, and thank you for recognizing Katrina's hard work! We look forward to serving you again, thanks for being part of our Maus Nissan Family, and have a blessed day! -Paul DaRocha, Loyalty Manager

January 13, 2020

Dealership Rating
Employee Rating

i bought 3 cars from them in past now i won't even recommend to my enemy all the good people are gone they are at this place to rip people off More

by highpointminimart@yahoo.com
Recommend Dealer
No

Other Employees Tagged: Michelle Ocinaldi, Sebastian Richards, Dave Schwartz, Ilan Velez, Kathy White, very poor

Jan 16, 2020

Maus Nissan responded

Mr. Rahman, we can see that you are upset and would like to help. A service manager will reach out to you shortly to address your concerns. In the meantime, if you have any other questions, please contact me directly, and I will be happy to assist you. Thank you, and have a blessed day.- Paul DaRocha, Loyalty Manager

December 27, 2019

Dealership Rating
Employee Rating

Excellent Service I am a firm believer in servicing my vehicle at a dealership. Warranty work, and genuine parts. Maus Nissan has done an excellent job with their Servi More

by wkonga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katrina Atkinson, Mike Krietemeyer, Carrie Poulsen

Dec 28, 2019

Maus Nissan responded

Wkonga, thank you for your wonderful review! We appreciate your business, and the 5- Stars! Thank you for being a part of Our Maus Nissan Family! Have a blessed day, and a Happy New Year! - Paul DaRocha, Loyalty Manager

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