Drew Zimmerman

I am honestly disappointed with the service center at this location. While the techs and advisors at the Service Dept. are friendly and professional the length of time to repair identified issues is a bi this location. While the techs and advisors at the Service Dept. are friendly and professional the length of time to repair identified issues is a bit ridiculous. On two separate occasions I have showed up to this dealership, demonstrated the problems with the interior/screen rattling, demonstrated how to stop the noise, and have had to wait at least a day and a half for repair with minimal information. Each time I was updated another half day was tacked on in which I would be able to pick up the vehicle. If this is the norm, then I apologize for the ignorance on how Service is conducted at Lincoln. My new 2023 Corsair started giving me rattling issues at just 300 miles. A vehicle you are dropping 41-60k USD on is giving you quality issues within the first week of ownership. I cant even imagine customers dropping 70-90k and going through my experience, Id be livid. If these were repaired in a timely fashion I would overlook it but 2x now my vehicle sits for an entire day and a half for no good reason. Again, the staff is great but personally I would not recommend anyone to purchase a Lincoln product. The quality is disappointing and the time for quality related repairs is even worse. It seems like Lincoln is a manufacturer that has the build now fix later approach. Had I known this is how it would be I would never have purchased this. If you don't believe, me test drive a used Lincoln and listen to the symphony of rattles, creaks, and pops because that is what your future holds with Lincoln. You decide if you want to test that 4 year warranty out. More

Helpful 0

Report | Print

Parks Lincoln provides an excellent customer experience from Sales to Service. Every representative I’ve encountered has been very helpful and responsive. from Sales to Service. Every representative I’ve encountered has been very helpful and responsive. More

Helpful 0

Report | Print

The service advisors are very pleasant and knowledgeable when it comes to service. I enjoy every service I receive when it comes to service. I enjoy every service I receive More

Helpful 0

Report | Print

Find they are courteous in greeting , efficient , respectful — service person informative on what happening with service. Wait time is good. respectful — service person informative on what happening with service. Wait time is good. More

Helpful 0

Report | Print

Everyone at Parks Lincoln is very professional and helpful. I have had some warranty and collision issues and they were all resolved timely and with ease. The valet service is SO helpful. I’m so happy helpful. I have had some warranty and collision issues and they were all resolved timely and with ease. The valet service is SO helpful. I’m so happy to be a Lincoln owner! I’ll always choose to go to Parks a Lincoln for all of my car services. More

Helpful 0

Report | Print

She is alway pleasant dealing with her, professional, polite and has knowledge about what she does! I believe she is a very important asset for this dealership. I give her 5 Gold Stars! polite and has knowledge about what she does! I believe she is a very important asset for this dealership. I give her 5 Gold Stars! More

Helpful 0

Report | Print

Emily is great, upbeat friendly and helps you get things accomplished. Professional and thorough. Great voice you can understand on telephone accomplished. Professional and thorough. Great voice you can understand on telephone More

Helpful 0

Report | Print

The service department took their time and explained the process and help me understand why I needed the repair. process and help me understand why I needed the repair. More

Helpful 0

Report | Print

Sydney and the rest of the team always offer the best quality customer service available. quality customer service available. More

Helpful 0

Report | Print

Always professional and caring about your needs. Going above and beyond to make sure you are well taken care of. Going above and beyond to make sure you are well taken care of. More

Helpful 0

Report | Print