Duane Bliss

Let me start this by saying I purchased my VW Jetta SEL brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review plea brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review please read this part.. DO NOT PURCHASE A VEHICLE HERE! DO NOT HAVE YOUR VEHICLE SERVICED HERE! After my oil change on 11/07/20 they had ordered new speakers to be installed which I had to come back for another day. When I returned on 11/28/20 my car was shifting weird between 1st and 2nd gear.. Weird because it is only a little over a year old?? The maintenance technicians supposedly could not find an issue – so I was made to go about my merry way. Come 10/07/21, my car was shifting extremely hard, and I made an appointment with Napleton where they replaced my instrument cluster. TWO DAYS LATER 10/09/21, the car is shifting WORSE than it was before they replaced the instrument cluster! During this time of repair, I was provided a 2022 VW Jetta that stalled on me in the middle of a busy intersection and would not allow me to drive over 35mph not even TWO HOURS after leaving the dealership. My transmission and cooler were replaced, and I was left in a rental until 10/20/21. During that time, the service department did not follow up with me.. I quit using the dealership for oil changes and to buy tires due to the lack of customer service & knowledge. Here we are 2022, my sunroof got stuck open. I contacted the dealership to manually close it as there were storms in the forecast. They refused to close it at the time I called and made me make an appointment two weeks out on 9/16. During this window of time before my appointment we had a treacherous storm/tsunami come through Springfied, MO. After multiple conversations with the service advisors they agreed to let me bring it in during the storm and manually close it - they did. They stated that the motor in the sunroof button was working fine and that it must be the switch. Great, then they tell me I need to keep my appointment for 9/16 to replace the button/switch and not to open it. During this time of waiting for my appointment my check engine light also came on and my car seemed to be shifting weird again. I dropped my car off on 9/16 at 7:30am when the doors opened. I DID NOT HEAR A SINGLE WORD from the dealership until I reached out at 2pm. They informed me that “there was nothing wrong with the sunroof and that it was closed and not stuck open”. DUH, it was closed because NAPLETON MANUALLY CLOSED IT and told me not to open it until my appointment when the button was replaced. This information came from the HATEFUL front desk worker. Whom I witnessed sitting at her desk eating and watching Netflix. WHAT A NICE JOB TO HAVE! After multiple back and forth calls about the sunroof they agreed it was faulty and would need a new switch/button. Along with that my car needed the EVAP canister replaced as well as the transmission body/valve as my car was in fact NOT shifting properly ONCE AGAIN. I go to pick up my vehicle on 10/20 after the dealership has had it for over a month. I got maybe five miles down the road and my check tire pressure light came on and said my back tire is losing air pressure! I pull over to find out there is a NAIL THE SIZE OF MY HEAD in my BRAND-NEW TIRES. Terry offered that I waste more of my time to repair something I did not do, showed the lack of accountability. With all of this being said, THIS HAS BEEN THE WORST EXPERIENCE EVER! This is honestly the worst dealership in the Mid West, I would have rather went to a buy here, pay here. I would have gotten a better deal and a more reliable vehicle. NAPLETON AUTOWERKS LACKS KNOWLEDGE in all departments and any sense of CUSTOMER SERVICE! There are not enough words to describe how PATHETIC NAPLETON AUTO WERKS is. I will be making this known to anyone I come across. I will NEVER suggest ANYONE to buy another vehicle from this lot I will NEVER purchase another vehicle from this lot! RUN FAR AWAY!! 0/10 would NEVER recommend! More

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No one could have done a better job than J.R. Johnston did with the sale.  It has been a pleasure working with him.  Any chance I have to make a referral  will pleased to do so. Duane Bliss & Bill Hall did with the sale.  It has been a pleasure working with him.  Any chance I have to make a referral  will pleased to do so. Duane Bliss & Bill Hall in other departments were very helpful also. This is a good dealership! More

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Noah was awesome. Hi. I did most of my searching for my new Outlander online with Noah. When I drove to Napelton and met Noah he was wonderful. Was respectful and infor Hi. I did most of my searching for my new Outlander online with Noah. When I drove to Napelton and met Noah he was wonderful. Was respectful and informative and had a delightful sense of humor. Was extremely knowledgeable on what he was selling. Would buy another vehicle from him if need be! All the people there I dealt with are great. Will recommend to all. More

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buying a new car The wife and I have never had an amazing experience in purchasing a new vehicle before in our life, Everyone we talked with was very friendly and answ The wife and I have never had an amazing experience in purchasing a new vehicle before in our life, Everyone we talked with was very friendly and answered any questions we asked. Thanks to Ron Jones, Bill Hall and Duane Bliss. More

by millerca0 Verified Customer Verified Customer

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New VW Bug Ron Jones took the extra time to find my dream car. Great experience each time I have purchased there. The Service Department is the best. Ron Jones took the extra time to find my dream car. Great experience each time I have purchased there. The Service Department is the best. More

by edharwellphotography Verified Customer Verified Customer

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Kind people, Great car I bought a car from Jeff Taylor and the entire experience was easy and fast. The car is amazing and everyone at Napleton was great to work with. Jeff I bought a car from Jeff Taylor and the entire experience was easy and fast. The car is amazing and everyone at Napleton was great to work with. Jeff stayed later than needed just to help me find the perfect car. I would recommended buying a car from Jeff and Napleton to anyone. More

by lydianickols Verified Customer Verified Customer

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Everyone was helpful, even the other salesmen. No high pres I was very pleased with the help I received, even the other salesmen were helpful. Josh was great to deal with. No pressure was used to sell me the c I was very pleased with the help I received, even the other salesmen were helpful. Josh was great to deal with. No pressure was used to sell me the car. I have had bad experiences in the past but this was totally different. More

by Ladydi Verified Customer Verified Customer

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Keep it simple Viewed the car test drove it bought it ,our salesman was attentive but not overbearing knowledgeable of his product,loan officer pleasant very persona Viewed the car test drove it bought it ,our salesman was attentive but not overbearing knowledgeable of his product,loan officer pleasant very personable and professional very comfortable experience will buy from them in the future More

by jrdavidtaylor Verified Customer Verified Customer

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First time buying a vehicle This was the first time I have purchased a vehicle from a dealership, and it will not be the last if my experience with Noah is of the norm. This was the first time I have purchased a vehicle from a dealership, and it will not be the last if my experience with Noah is of the norm. More

by smuggz Verified Customer Verified Customer

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Exceptional experience Went to the dealership to look at some bigger car to upgrade to because of family needs. Ended up walking away with a dream car that was refined and p Went to the dealership to look at some bigger car to upgrade to because of family needs. Ended up walking away with a dream car that was refined and perfect for pickup kids or hitting the track on weekends. Could not have been more pleased with how I was treated. Everyone at the dealership is straight forward and honest, a rare trait these days. More

by midnightninja90 Verified Customer Verified Customer

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