Duke Huffman

This dealership let me ALL THE WAY DOWN! They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t dupl They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t duplicate the issues”. So the answers were to print out MULTIPLE pages of “reasons the things COULD be happening. TOTAL WASTE OF MY TIME! Took it to Russ Darrow Nissan who was able to “tell” me what they thought the issues were within 10 minutes of being in the shop THEN duplicate and REPAIR 2 out of 3 of the issues. The final issue was duplicated but now I’m expected to pay over $500 for an issue that came with the truck. And this is AFTER putting down a $2600 department to Enterprise Waukesha upon purchase in March 2025! Yes approx 3 months ago! There’s a recall on a fuel part that “I’m still waiting for them to receive in the shop” to replace it (about 2 weeks now). But oh, I mentioned it to Russ Darrow and it was replaced immediately. I even took the the GM Duke on a text ride, of course nothing happened then but “if the sway/jump in the back end continues at highway speeds, maybe start w/an alignment”. Bottomline, something is weak and instead of anyone assisting to replace it (I didn’t weaken anything), I’m playing a waiting game of when it’s going to give out and HOPEFULLY I don’t die in the process! I won’t get into all the issues of “them not having a loaner so I have to just wait on my repairs” but upon leaving after my last visit, another customer pulled off in a truck (same make and model as mine that had been sitting at the door for WEEKS) but I had to drive a SMALLER car as a loaner when I got one! Russ Darrow had a loaner (again same made and model as mine) the same day I walked in without an appointment. This it’s important because I explained I’ve been driving trucks for years due to bad back, knees and a recent hip replacement.. Bottomline, I received HORRIBLE treatment, I will NEVER waste my time with them EVER AGAIN and they really should work on either training the service techs to CORRECTLY diagnose and repair vehicles or consider another line of business! Thanks for nothing! More

by Very Unsatisfied and Not Whole Customer Verified Customer Verified Customer

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This is my 3rd vehicle I bought from Boucher Nissan in Greenfield. The sales and service of my vehicles has been top notch since the beginning! Greenfield. The sales and service of my vehicles has been top notch since the beginning! More

by Mike K Verified Customer Verified Customer

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Gordie Nissan is very nice an kind they does very good work and they are honest. They are my car doctor and his name is Duke! work and they are honest. They are my car doctor and his name is Duke! More

by JCGRAYER1951 Verified Customer Verified Customer

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Duke went above and beyond to meet my expectations! Out of all the Boucher locations I have dealt with, this location for service is top notch and I cannot recommend it enough Out of all the Boucher locations I have dealt with, this location for service is top notch and I cannot recommend it enough More

by Claudette Verified Customer Verified Customer

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Great service and follow-up! Cookies were a nice touch too. I would recommend you. Cookies were a nice touch too. I would recommend you. More

by res.smitty Verified Customer Verified Customer

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Very helpful and very informative as to what is happening and how to correct the problem and how to correct the problem More

by JSUSNIK Verified Customer Verified Customer

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Our salesman did a great job with the presale communication and purchase details. The paperwork wait was way too long!!! I was pleased the the car inspection found a repair that needed to be to communication and purchase details. The paperwork wait was way too long!!! I was pleased the the car inspection found a repair that needed to be to be done. This did delay our receiving the car several days but was appropriate. The communication during that time could have been better as to the progress of the repair. The delivery of the car went well except the car had no front license plate attachment upon arrival. This should haven’t caught and corrected before delivery. Brian Smith More

by MICHLIG Verified Customer Verified Customer

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All the staff is very kind and pleasant. We had duke, he sat down and explained everything to us. We known him for years and this is why we keep bringing our past and present vehicles here n We had duke, he sat down and explained everything to us. We known him for years and this is why we keep bringing our past and present vehicles here no complaints about this dealership More

by Turnyoung26 Verified Customer Verified Customer

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Great attitude and very informative. Keeps you updated on how the work is proceeding explained what was needed and how to fix it Keeps you updated on how the work is proceeding explained what was needed and how to fix it More

by JSUSNIK Verified Customer Verified Customer

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On April 23, 2025, I brought my vehicle in for a tire issue and routine oil change. Upon arrival, I was promptly assisted by Kory Lambert, whose professionalism and courteous manner set a positive tone f issue and routine oil change. Upon arrival, I was promptly assisted by Kory Lambert, whose professionalism and courteous manner set a positive tone for the visit. While waiting, Duke Huffman took the initiative to check on me, ensuring that I was comfortable and that all my needs were being met. It is reassuring to have such attentive staff members. Kory and Duke are exceptional representatives of the Nissan brand, and they make servicing my vehicle a consistently positive experience. More

by GWMSJR9423 Verified Customer Verified Customer

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