Duke Huffman

Duke Huffman is such a wonderful service manager who took great care of me. Awesome!! great care of me. Awesome!! More

by Wiley2000 Verified Customer Verified Customer

Report | Print

Always professional, friendly, skilled, and excellent at explaining what they are doing or recommending and giving me discounts on my service work. Would not trust anyone else explaining what they are doing or recommending and giving me discounts on my service work. Would not trust anyone else More

by PSIKORSKI Verified Customer Verified Customer

Report | Print

Korey was great and very helpful and made sure that all my needs were meet and took care of. my needs were meet and took care of. More

by ANNETTEBASKIN70 Verified Customer Verified Customer

Report | Print

Friendly and quick, a very nice dealership with people that care about customer service. 5 stars that care about customer service. 5 stars More

by RANDETO Verified Customer Verified Customer

Report | Print

Aman treated me like I was some one special not just a person wanting service. She notified me when my vehicle was done. Janet also made sure work was done right and that I had a loaner car. person wanting service. She notified me when my vehicle was done. Janet also made sure work was done right and that I had a loaner car. More

by SNUGS4ME Verified Customer Verified Customer

Report | Print

Great and friendly service. Got started on my car right away and had speedy/thorough service . So far car is still running great. Got started on my car right away and had speedy/thorough service . So far car is still running great. More

by damiankauffman2 Verified Customer Verified Customer

Report | Print

Exceptional service. I was greeted upon arrival and was taken care of. I highly recommend them. I was greeted upon arrival and was taken care of. I highly recommend them. More

by baseerhussaini123 Verified Customer Verified Customer

Report | Print

Great customer service and always makes their customers happy and satisfied.. I will always recommend others to this dealership. happy and satisfied.. I will always recommend others to this dealership. More

by ANNETTEBASKIN70 Verified Customer Verified Customer

Report | Print

Great professional service. The service advisors always are courteous and keep me informed of my vehicle status. They make good maintenance recommendations but don’t try to sell The service advisors always are courteous and keep me informed of my vehicle status. They make good maintenance recommendations but don’t try to sell me items I don’t need. More

by Mike K Verified Customer Verified Customer

Report | Print

This dealership let me ALL THE WAY DOWN! They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t dupl They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t duplicate the issues”. So the answers were to print out MULTIPLE pages of “reasons the things COULD be happening. TOTAL WASTE OF MY TIME! Took it to Russ Darrow Nissan who was able to “tell” me what they thought the issues were within 10 minutes of being in the shop THEN duplicate and REPAIR 2 out of 3 of the issues. The final issue was duplicated but now I’m expected to pay over $500 for an issue that came with the truck. And this is AFTER putting down a $2600 department to Enterprise Waukesha upon purchase in March 2025! Yes approx 3 months ago! There’s a recall on a fuel part that “I’m still waiting for them to receive in the shop” to replace it (about 2 weeks now). But oh, I mentioned it to Russ Darrow and it was replaced immediately. I even took the the GM Duke on a text ride, of course nothing happened then but “if the sway/jump in the back end continues at highway speeds, maybe start w/an alignment”. Bottomline, something is weak and instead of anyone assisting to replace it (I didn’t weaken anything), I’m playing a waiting game of when it’s going to give out and HOPEFULLY I don’t die in the process! I won’t get into all the issues of “them not having a loaner so I have to just wait on my repairs” but upon leaving after my last visit, another customer pulled off in a truck (same make and model as mine that had been sitting at the door for WEEKS) but I had to drive a SMALLER car as a loaner when I got one! Russ Darrow had a loaner (again same made and model as mine) the same day I walked in without an appointment. This it’s important because I explained I’ve been driving trucks for years due to bad back, knees and a recent hip replacement.. Bottomline, I received HORRIBLE treatment, I will NEVER waste my time with them EVER AGAIN and they really should work on either training the service techs to CORRECTLY diagnose and repair vehicles or consider another line of business! Thanks for nothing! More

by Very Unsatisfied and Not Whole Customer Verified Customer Verified Customer

Report | Print