Duncan McPhail | Page 12

Barry changed my opinion of this dealership Having purchased a 2012 XC60 from what was then Volvo of Dallas, I returned to them as I considered purchasing a new car. On two separate occasions Having purchased a 2012 XC60 from what was then Volvo of Dallas, I returned to them as I considered purchasing a new car. On two separate occasions , spanning two years , I went in because salespeople called me and offered a trade. In both cases the salesmen promised to follow up with specific information in writing, but they did not. I contacted a sales manager with this story who also promised a follow up that never happened. My intent was to never consider this dealership again. Circumstances led me to meet Barry Pinlac. What a refreshing change. Barry was knowledgeable, considerate, helpful, not pushy. In all of our car buying history, he was by far the best salesperson. Thank you, Barry! More

Report | Print

Great experience on our purchase I had purchased a 2017 xc60 last year. It was not the right vehicle for me. Looked at the 2018 xc60 T6 and worked with Renato to build a great deal I had purchased a 2017 xc60 last year. It was not the right vehicle for me. Looked at the 2018 xc60 T6 and worked with Renato to build a great deal in our trade. He was knowledgeable and professional. A pleasure to work with. More

Report | Print

Used truck sale Douglas was an absolute joy to work with, no high pressure sales, very friendly and helpful. I was not looking forward to buying a vehicle but Douglas Douglas was an absolute joy to work with, no high pressure sales, very friendly and helpful. I was not looking forward to buying a vehicle but Douglas made the experience nice, I would suggest to anyone reading this that you look him up and ask him to help you out, I'm sure he will be able to assist you and make your trip worth your while. More

Report | Print

quality service Alycia and Duncan were very knowledgeable, courteous and accommodating. My experience there was pleasant and professional. I would certainly recomm Alycia and Duncan were very knowledgeable, courteous and accommodating. My experience there was pleasant and professional. I would certainly recommend them to anyone looking for a new car! More

Report | Print

Great dealership easy to work with and fair sales department was great easy to work with their pricing and very professional. One of the main reasons I purchased my vehicle at Crest Volvo it’s sales department was great easy to work with their pricing and very professional. One of the main reasons I purchased my vehicle at Crest Volvo it’s because of the service. The reason I come back because of great service and Great sales experience. Can’t get any Better. If it’s not broken don’t try to fix it. If crest Volvo continues the way they operate now in sales and service they will be very successful. More

Report | Print

Knowledgable sales people We had the Alycia. She was the most knowledgeable sales person I have ever had and I buy a new car every two years. She was able to discuss all feat We had the Alycia. She was the most knowledgeable sales person I have ever had and I buy a new car every two years. She was able to discuss all features of the car and even press buttons while speaking without looking at what she was pressing. Very impressive! The dealership looks very old inside and not very luxurious but the overall service was good. Update to the review: Went back to take delivery and the car had not been cleaned (dirt i pointed out during the purchase process was not taken care of, interior had sticky stuff and unwiped spray dots all over the leather etc...) The car was also not filled with gas. I tried talking to the sales manager and he was not interested and told me he was busy for the last 3 days and did not offer to get involved to help. Selwyn came to the rescue! I went back the next day to try to take delivery again, Selwyn had gotten the car prepped properly for delivery and did a great job cleaning up after Alycia. One of the repairs they were supposed to make (fix a door ding) was fixed with the wrong color paint. The poor salesperson could not get any help from his sales management so we ended up working with the General Manager Duncan who was very professional and courteous and handled things properly. Duncan assured me he would get this fixed correctly and left a great impression with me that he would and could handle it. THANK YOU DUNCAN! More

Report | Print

Quick simple deal done right I had a trade they gave me exactly what it was worth. The offered a lease that saved me money. The staff was professional and friendly. Super efficien I had a trade they gave me exactly what it was worth. The offered a lease that saved me money. The staff was professional and friendly. Super efficient team More

Report | Print

Outstanding Sales Experience Alycia Johnson did an awesome job with our purchase of a new car. She provided an outstanding experience and all groups we worked with were outstandi Alycia Johnson did an awesome job with our purchase of a new car. She provided an outstanding experience and all groups we worked with were outstanding. We will be back. More

Report | Print

Great service/ Great cars! I just purchased a used vehicle at Volvo of Plano. From the moment I stepped onto the premises until the purchase was complete, the staff were very p I just purchased a used vehicle at Volvo of Plano. From the moment I stepped onto the premises until the purchase was complete, the staff were very professional and courteous in every way. They may buying a car not the typical drag but made the experience very pleasant. I would highly recommend them for your next new or used car purchase! More

Report | Print

Easy and Friendly purchase experience From the time I contacted Crest via the internet and Davius (internet sales) contacted me back the experience was quick and easy. Darius was very resp From the time I contacted Crest via the internet and Davius (internet sales) contacted me back the experience was quick and easy. Darius was very responsive with price information and other details. Once we agreed on a price and options, it was very easy to come into the dealership and complete the deal. Everyone was very courteous and appreciated our business. Curt n finance was great as well and worked with us in our favor on a warranty purchase issue. More

Report | Print