Duncan McPhail | Page 11

Super informative and friendly My husband and I were looking for a new family car and the help we received from Billy was top notch. He thoroughly explained all of the different fea My husband and I were looking for a new family car and the help we received from Billy was top notch. He thoroughly explained all of the different features, helped up set up the Volvo up, took us on a test drive and helped us demo different things within the car. His friendly and informative demeanor made it such a nice experience from start to finish. More

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Positive & Easy Purchase Experience Billy and the Volvo team were excellent. His good listening and attention to detail in conversation came through, and I did not have any of the common Billy and the Volvo team were excellent. His good listening and attention to detail in conversation came through, and I did not have any of the common frustrations during the purchase process. Billy has a great attitude and knowledge of his products, and was able to understand my family's needs as well as my wife's preferences for the vehicle. I would definitely recommend him at Crest Volvo. More

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Great Service Great overall experience. Service was friendly. Sales was on top of everything. My wife loves her XC 60. The free car washes for life are a big positi Great overall experience. Service was friendly. Sales was on top of everything. My wife loves her XC 60. The free car washes for life are a big positive also. More

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Simple yet Comprehensive I traveled from out of state to purchase an XC70, and The team was very accommodating to my needs. Lots of good conversation and minimal pressure. T I traveled from out of state to purchase an XC70, and The team was very accommodating to my needs. Lots of good conversation and minimal pressure. This was more than just a transaction, it was an experience! More

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Barry and Dustin are great!! Barry made the buying experience super easy and Dustin was super helpful too! Thank you both so much for making this experience simple and hassle free Barry made the buying experience super easy and Dustin was super helpful too! Thank you both so much for making this experience simple and hassle free! More

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Great knowledge of vehicle Alycia took the time to make sure I knew all the functions of the car. She was very friendly and professional. Curt made the financing as smooth as po Alycia took the time to make sure I knew all the functions of the car. She was very friendly and professional. Curt made the financing as smooth as possible And was very professional. Great team. More

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Delivering on expectations My experience with Crest Volvo was outstanding. I described to my sales person, Douglas Aaron, how I wanted to navigate the car buying experience (fr My experience with Crest Volvo was outstanding. I described to my sales person, Douglas Aaron, how I wanted to navigate the car buying experience (from test drive to price negotiation), and both Douglas and the dealership delivered in every way. I was treated fairly and courteously — to the point I never felt the slightest need to look at other dealers even though those choices were available. Great people and great responsiveness by all at Crest Volvo! More

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Excellent service We went to this dealership twice. The experience at the first time was somehow not as expected. The car we were looking for was just sold the night be We went to this dealership twice. The experience at the first time was somehow not as expected. The car we were looking for was just sold the night before we came in. The next day GM Duncan sent follow-up email to us and explained everything. He told us that car was available because the previous buyer decided not to buy it. Finally we took the offer he made and bought the car. The experience of our second visit was great. Barry did great work and Duncan been very friendly. Jeremy also provided us excellent service. With their effort everything went smoothly. Despite the not so good first experience, we still would like to recommend this dealership for their great work and efforts for their customers. More

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Barry changed my opinion of this dealership Having purchased a 2012 XC60 from what was then Volvo of Dallas, I returned to them as I considered purchasing a new car. On two separate occasions Having purchased a 2012 XC60 from what was then Volvo of Dallas, I returned to them as I considered purchasing a new car. On two separate occasions , spanning two years , I went in because salespeople called me and offered a trade. In both cases the salesmen promised to follow up with specific information in writing, but they did not. I contacted a sales manager with this story who also promised a follow up that never happened. My intent was to never consider this dealership again. Circumstances led me to meet Barry Pinlac. What a refreshing change. Barry was knowledgeable, considerate, helpful, not pushy. In all of our car buying history, he was by far the best salesperson. Thank you, Barry! More

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Great experience on our purchase I had purchased a 2017 xc60 last year. It was not the right vehicle for me. Looked at the 2018 xc60 T6 and worked with Renato to build a great deal I had purchased a 2017 xc60 last year. It was not the right vehicle for me. Looked at the 2018 xc60 T6 and worked with Renato to build a great deal in our trade. He was knowledgeable and professional. A pleasure to work with. More

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