Dustin Gingerich

Went to Kokomo Auto World with a preapproval from Capital One to purchase a new vehicle. We were told the vehicle we were interested in was being used as the shuttle and eventually took it for a test drive. One to purchase a new vehicle. We were told the vehicle we were interested in was being used as the shuttle and eventually took it for a test drive. We decided we wanted to purchase the 2024 Honda Odyssey. Took another three hours to get down to how much the payment would be, explain MULTIPLE times that we did NOT want the extended warranty and that we were, at that point, short on time. We ended up haggling over less than $1000 and asked for a rim to be repaired as well as a knick that was out of the dash. After three times going back and forth with our offer, the person that our sales guy kept talking to agree to our original terms after we threatened to walk. Another 20-minute wait for the finance manager to come out and again explain the options of the extended warranty, where we again said we were in a rush and that we just needed to get going with the purchase. Salesman gave us two options, said he could deliver the car to us next day and we could come back in the future to repair rim and dash, or they could hold on to it and it would be done on Wednesday. We agreed to let them hold on to it until Wednesday and expressed that we were pressed for time and Wednesday would fit our schedule. Wednesday rolls around and we hear nothing. So, at around 3 PM we call and are given the run around about being able to speak to someone who knows what’s going on. Finally, speak to our sales guy, Travis, and are told they took the tire to repair and has not yet been returned. We advised that we are on the way and will take the spare if need be since we have already canceled our insurance on this current vehicle and it is now owned by the dealership. We get there and Travis went to get Nick from financing who told us that they were not be able to deliver the vehicle to us today because they cannot deliver with a spare tire. I understood that and suggested that they contact the person who took the tire to see when he would be delivering the tire back so that we can take the vehicle. Nick explained again that he would not be delivering the car today. I explained that we would be out of town on Thursday and Friday and are unable to get the van, which is why we opted to get everything done and have it delivered today. There never was a Thursday option mentioned, or we would have taken the van as is and figured out a time to bring in back. Nick sat smugly and said basically he didn’t have any solution for us except he could deliver the van tomorrow, to which I explained that I would have the trade in WITH ME in another city, so not sure how that could happen. We asked his manager’s name to which he responded, “there’s a lot of managers here”. I asked for the highest manager’s name, to which he responded, “Greg” and asked me to sit down while he went to get him. I said that we were leaving, but could I have his last name, and Nick turned his back and walked away. I asked again and he didn’t respond and kept walking. This dealership is the most unprofessional dealership I have ever dealt with. I cannot imagine having any kind of service done by them and I will certainly NEVER purchase another vehicle from here. More

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Easy and no pressure way to buy or lease a car, especially as a single woman. especially as a single woman. More

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When I purchased my car here, I paid for a wheel warranty, my warranty is still current. I went to get the rim replaced. Apparently, warranties are done through Allstate insurance. Allstate will not warranty, my warranty is still current. I went to get the rim replaced. Apparently, warranties are done through Allstate insurance. Allstate will not cover the rim replacement unless I get a rim specialist to say that the rim is in repairable. I was told that, The neatest rim specialist is in Indianapolis. I stated that I conducted my business with Kokomo auto world, not Allstate. Response; there is a lot of fine print haha. Kokomo auto world world not honor the warranty that they sold me………….UPDATE: Kokomo auto world had actually ordered the new rim, had it in stock before my appointment. When Allstate refused to cover the replacement, Kokomo Auto World sent the new rim back. I only have 1 car and am expected to drop my car or rim off so a company in Indianapolis can retrieve the rim, take to Indianapolis, and decide whether or not it is repairable. A 3 Day turn around with out a vehicle. DO NOT EVER; purchase a warranty from these people. More

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Above and Beyond Everyone was great....Adam Richardson went above and beyond by providing great customer service. Because of my hectic schedule, he delivered my car t Everyone was great....Adam Richardson went above and beyond by providing great customer service. Because of my hectic schedule, he delivered my car to me in Greenwood, IN !! He answered all my questions and took the time needed to give me all the information I needed. Thanks again... More

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Car Purchase Adam and Dustin was very helpful through the whole process of purchasing my newer vehicle. Christy was very useful by keeping me posted of the availab Adam and Dustin was very helpful through the whole process of purchasing my newer vehicle. Christy was very useful by keeping me posted of the availability of the Honda Civic that I eventually purchased. Thanks to all. I would recommend Kokomo Auto World to other's when they are needing a car or truck. I traded my 1993 Ford Ranger in that I originally bought brand new from Kokomo Auto World when they were a Ford Dealer More

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It was great Adam was sensational They were awesome they took the time and really worked with me to get the car I wanted. I was very happy with the customer service i received They were awesome they took the time and really worked with me to get the car I wanted. I was very happy with the customer service i received More

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Great car purchasing experience! Adam Richardson was extremely helpful and accommodating of my hectic schedule. He got me taken care of from test drive to completion of purchase extre Adam Richardson was extremely helpful and accommodating of my hectic schedule. He got me taken care of from test drive to completion of purchase extremely quickly. Adam made sure all details were taken care of before I ever pulled away. Adam and Dustin made this process as efficient and easy as possible with little to no stress involved. My family will continue making our purchases with Adam and Kokomo Auto World every time. More

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Purchase of used CRV We purchased a new CRV a few months ago, and then we had another need for a used vehicle. Our salesman from our new CRV was Adam and we appreciated hi We purchased a new CRV a few months ago, and then we had another need for a used vehicle. Our salesman from our new CRV was Adam and we appreciated his service, so we contacted him in regards to a need for a good used vehicle. We did research online and then collaborated with Adam. We hope our used CRV is long lived. We look forward to years of service for both CRVs! Dustin was open and frank when discussing the finances and extended services. We appreciated his professionalism. More

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Leasing a new Honda Civic Hatchback No pressure. Sales and financial people a pleasure to work with. Car inventory was excellent. The dealership was was people friendly and all staff ver No pressure. Sales and financial people a pleasure to work with. Car inventory was excellent. The dealership was was people friendly and all staff very friendly. More

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Very smooth process This was my first experience buying a car and everyone was very helpful through the entire process. The website was easy to navigate and finding the b This was my first experience buying a car and everyone was very helpful through the entire process. The website was easy to navigate and finding the best car available, test driving it, and completing the buying process could not have gone better. More

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