Check out Dustin McConaughy's reviews on DealerRater

March 03, 2023

Dealership Rating

Employee Rating

Scott and Gene are an extremely helpful and courteous team. Extremely happy with my purchase and thankful for these guys! team. Extremely happy with my purchase and thankful for these guys! More

by Paul Seiden ;)

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Aamer Ali, Sean Fork, Samuel Dibashi, Scott Mattran, Maribel Segura, Karolina Grych, Steve Farmandi, Gene Shenkman, Brianna Modugno

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Mar 04, 2023 -

Arlington Acura in Palatine responded

We are very happy to hear that Scott and Gene provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 20, 2022

Dealership Rating

Employee Rating

hate the hidden cost added to purchase of vehicle $1,995 arlington acura package of what? Never got explanation of what that is. What is $995 of recon fee? BS charges arlington acura package of what? Never got explanation of what that is. What is $995 of recon fee? BS charges More

by JTANADA1223

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Agron Useini, Jhony Pulido

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Oct 23, 2022 -

Arlington Acura in Palatine responded

We're sorry to hear that you weren't fully satisfied with your recent experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Oct 23, 2022 -

Arlington Acura in Palatine responded

We're sorry to hear that you weren't fully satisfied with your recent experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 21, 2022

Dealership Rating

The dealership rips off customers with their extra charges for things they never do during interior and multi checks charges for things they never do during interior and multi checks More

by KMCCOY1088

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Stephen Gonzales

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Aug 25, 2022 -

Arlington Acura in Palatine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Aug 25, 2022 -

Arlington Acura in Palatine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 02, 2022

Dealership Rating

Tried to reach dealers ship for weeks after purchasing my car. I have questions. No one calls me back car. I have questions. No one calls me back More

by SOHAIL.HASSAN786

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Agron Useini

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Aug 06, 2022 -

Arlington Acura in Palatine responded

Thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our business. Please provide us with your contact information so that we can reach out to you directly. Thank you again for your input, and we hope to hear from you soon.

Aug 06, 2022 -

Arlington Acura in Palatine responded

Thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our business. Please provide us with your contact information so that we can reach out to you directly. Thank you again for your input, and we hope to hear from you soon.

April 07, 2022

Dealership Rating

Employee Rating

Great customer service from the whole team there. Special Big Mac. That’s my fifth Acura purchase from there Special Big Mac. That’s my fifth Acura purchase from there More

by GDISKOS3

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Christopher Clark, Roger McClintock , Mike Choi

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Apr 08, 2022 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 06, 2022

Dealership Rating

Great sales consultant, found exactly what I wanted … made it easy for me! Loved working with everyone at the dealership made it easy for me! Loved working with everyone at the dealership More

by JHGOEHLER

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Agron Useini, Scott Mattran , John Burzawa

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Apr 06, 2022 -

Arlington Acura in Palatine responded

Here at Arlington Acura in Palatine, customer satisfaction is our #1 priority. John, Scott, and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 04, 2022

Dealership Rating

Easy to deal with and responded quickly to my emails when I had questions or concerns about the process. I had questions or concerns about the process. More

by Carbuyer

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Gene Shenkman , Derec Jordan

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Jan 04, 2022 -

Arlington Acura in Palatine responded

Thanks for your feedback on your recent visit to Arlington Acura in Palatine. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 24, 2021

Dealership Rating

Employee Rating

Sales department was great. Business office/finance manager deceived me in adding an extended warranty without any discussion. Discovered this within the finance agreement that was never provided. manager deceived me in adding an extended warranty without any discussion. Discovered this within the finance agreement that was never provided. More

by RRAFFORD

Verified Customer

Recommend Dealer

No

Other Employees Tagged: David Pasula

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Dec 11, 2021 -

Arlington Acura in Palatine responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Nov 27, 2021 -

Arlington Acura in Palatine responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 26, 2021

Dealership Rating

Employee Rating

Super happy with Dustin and the staff at Acura! We have bought from here before, and will be back. Excellent experience, and I appreciate it. Highly recommend. bought from here before, and will be back. Excellent experience, and I appreciate it. Highly recommend. More

by SRTAYLOR84

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Aug 26, 2021 -

Arlington Acura in Palatine responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Dan and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 16, 2021

Dealership Rating

Employee Rating

Waited much longer than was told and never was updated. Not very friendly except for the gentleman that finally brought me to the cashier. Dustin was asked a while ago up getting my car scrapes cle Not very friendly except for the gentleman that finally brought me to the cashier. Dustin was asked a while ago up getting my car scrapes cleaned up (it was on the floor) that were there since I bought the car and hadn’t noticed right away. More

by MHIPCHEN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Christopher Clark, Aamer Ali

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Sep 03, 2021 -

Arlington Acura in Palatine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Aug 20, 2021 -

Arlington Acura in Palatine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

Dustin McConaughy

Used Car Sales Manager

Arlington Acura in Palatine

37 Reviews of Dustin McConaughy

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