Dustin Snider

I had an excellent experience with Volvo Cars of Arrow. Joshua Berk, Jake, and the rest of the team were responsive, polite, and transparent, the latter being particularly important because I purchased fro Joshua Berk, Jake, and the rest of the team were responsive, polite, and transparent, the latter being particularly important because I purchased from another state. They spent the time to discuss, in detail, the CarFax and answer all of my questions. If you’re looking for a dealership that runs a tight ship with direct, transparent personnel, look no further! Thanks again Josh! More

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Incredibly knowledgeable about the cars and their features. Helpful without being pushy. Lived up to their promises. It was a pleasant buying experience. features. Helpful without being pushy. Lived up to their promises. It was a pleasant buying experience. More

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they were very helpful and made the purchase easy! great experience ! would definitely recommend them to purchase a vehicle ! great experience ! would definitely recommend them to purchase a vehicle ! More

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I chose the EV30 from Volvo Arrowhead. All the staff is friendly & very knowledgeable. The leasing process could not have been more smooth! All the staff is friendly & very knowledgeable. The leasing process could not have been more smooth! More

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This was by far the best car buying experience that I have ever had. Riley was wonderful to work with. have ever had. Riley was wonderful to work with. More

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We went in to look around as I really have always wanted a Volvo and even through Josh was quite busy and we did not have an appointment he took quite a bit of time to answer many questions. And worked wit a Volvo and even through Josh was quite busy and we did not have an appointment he took quite a bit of time to answer many questions. And worked with us to test drive a couple of cars. After several visits and driving a few cars we found the car I wanted and love. Josh was always willing to talk and answer our many questions. It was a great experience! More

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From start to finish transparent with the whole process. We found a car, fair treatment on our trade and hand shake to close our purchase. Professional all the way We found a car, fair treatment on our trade and hand shake to close our purchase. Professional all the way More

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Josh was amazing throughout this whole experience! He stayed on top of finding me the best deal he could until he got me into a car with the deal of a lifetime. It was truly a Christmas miracle and I’ He stayed on top of finding me the best deal he could until he got me into a car with the deal of a lifetime. It was truly a Christmas miracle and I’ll forever be grateful to him and the hard work of everyone at Volvo Arrowhead. They work so great as a team to support everyone who comes through their doors. Thank you Volvo Arrowhead!!! Thank you Josh Berk!!! More

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Called ahead to make sure they had the car about time I pulled up the car was already ready for me thank you to Damien and Jacob! pulled up the car was already ready for me thank you to Damien and Jacob! More

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Absolute worst experience I wish I never purchased a vehicle from them, this experience from start to finish has been nothing but a headache there is No communication between any of the staff. I purch vehicle from them, this experience from start to finish has been nothing but a headache there is No communication between any of the staff. I purchased a vehicle from Volvo about two months ago, when going to test drive the Vehicle I noticed the car was pulling to the left, I expressed my concerns and they told me it was fine. I had a family friend test drive the vehicle, he noticed it was pulling ( however it was fine ? ) after test driving the vehicle they gave me a call I expressed to them I just had a procedure I didn’t want to make any decisions that we were discussing it they proceeded to keep calling me asking how to finalize it. ( after I told them I just had the procedure I needed to rest before making this Decision) but nope they didn’t care they still do tied to call in with later they would call to tell me that the sales rep noticed it as well on the way back to the dealership? You just then noticed the vehicle pulling? Okay. So finally they “fix” the alignment cars ready to go awesome! I sign on the dotted line and take home my dream car. I purchased my vehicle during the “crash” and I understand things happens. I get it. But what I don’t understand is how your going to have your team tell me they can come to my home and sign the papers then get upset with me when that’s not case, And expect me to drop everything and anything to go and sign the papers. My co-signer and I work complete opposite very busy schedules. when talking with the general manager Trinity trying to explain the situation she was completely rude and had an attitude from the start. When arriving to resign the documents they all sat in the office and stared at my brother and I. ( I am also a manager of a commute no where in xxxx wound you have a general manager behaving this way) and again I get that it was a stressful time but you don’t talk down to people. Finally thought the headache was over and I wouldn’t have to deal with them again! But was I wrong this car has spent more time having it inspected than driving it I would call and ask to have my documents sent over no one would return my calls, no one would know what I was talking about. when having it serviced I was told it was good to go that it was an easy fix and it’s safe to drive! however that was not the case, my car would soon later stall going 60 on the 1-10 almost getting rear ended. All the dash sensors turned on my speedometer stopped working? How could this be they “fixed it” so I decided to take my car to Larry H Miller. On Monday 8/26 Where they would soon later quote me with around $1200 worth of repairs! So I went back in to Volvo on 8/27 with my a family friend to get the physical warranty printed because I still didn’t have it. I talked with Rich, we expressed the frustration we were told they were going to handle it. I then called back on Friday 8/29 to see the update Rich had told me John would be reaching out to Larry H Miller to sort it all out. THAT NEVER HAPPENED! It took Larry H to call John to try and figure it out but no one informed John about this so he was confused and had no clue what Larry H Miller was talking about. I was told by Rich that they would pay for my deductible on the car. HOWEVER THAT NEVER HAPPENED. The service manager at Larry H Miller called to let me know that the car was ready to go that I owed 400+ on it 100 being the deductible. Or I could wait till Tuesday to see if the Volvo would call them back to cover the deductible. However I can’t be out of a car for that long, I already was spending so much money paying for Ubers and Lyfts to take me to and from work. So much for “ wanting to make things right” if I could go back in time I would! But hey Thanks Rich, Don and Trinity for “ making things right “ More

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