Dwayne Washington | Page 20

Sales department was good. Finance was pushy After I agreed to deal, i was sent to finance to finalize the deal. I told him i did not want anything but gap. He then asked me again and I told I sa After I agreed to deal, i was sent to finance to finalize the deal. I told him i did not want anything but gap. He then asked me again and I told I said no. He then looked at me like i was a moron for turning down the warranty and maintenance plan that is extremely overpriced. My credit score was pretty good. I have a 721 score. He told me my rate was 6.99. With my credit that is way too high. I did not know that I could shop the rate for a lower one. They took advantage of me. I then bought gap insurance for $900. That is really high also. I didn't know that you could get than cheaper also. They again took advantage of me. I wonder how many people they do that to. Alot of buyers don't know any better. It is my fault for signing the paper. I will never go there again, nor will I recommend them to anyone. EVER!! More

by LARRYWORKMAN74 Verified Customer Verified Customer

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Service was okay, just okay I feel like wasn't very impressed with dealership. My sales man was a little rude. He was going on and on about himself. Before we got there we contac I feel like wasn't very impressed with dealership. My sales man was a little rude. He was going on and on about himself. Before we got there we contacted the dealership about a vehicle and ask them to text us with some information on it, and to not call because we were at work and they did the exact opposite. Following this we received three phone calls! We were very upset that we were so specific on what we needed and for them to completely disregard what we said was quite irritating. Also we asked for a different salesman than we originally talked to because we weren't very fond of the first one that we spoke with on the phone and instead of them getting a different salesman we got the same exact one. Overall we did end up getting a good deal but on a customer service level things were terrible. More

by JESSICA.NAVARRO Verified Customer Verified Customer

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Transparent Easy to understand paperwork that you can make sense of. Was able to understand how much each line was and how it pertains to my total loan. Finance o Easy to understand paperwork that you can make sense of. Was able to understand how much each line was and how it pertains to my total loan. Finance office was quick and reliable, even when trying to sell me things I don't need. Dwayne was an amazing salesman and found a perfect ground between what I wanted and the motives of upper management. He has a great personality and is very easy going and made the whole process very enjoyable. More

by zachfickle Verified Customer Verified Customer

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Good experience Everyone I worked with was very kind and helpful which made the long day of car buying much easier and more pleasant. Dwayne was great- he and all oth Everyone I worked with was very kind and helpful which made the long day of car buying much easier and more pleasant. Dwayne was great- he and all other staff members we interacted with were friendly and went out of their way to help get through the day. More

by Csh333 Verified Customer Verified Customer

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Great Prices, Not So Great Attitude We drove six hours to visit this dealership because we had shopped around and they had the best price for the vehicle we were looking for. It felt lik We drove six hours to visit this dealership because we had shopped around and they had the best price for the vehicle we were looking for. It felt like that didn't really matter to them. When we got there, we test drove our vehicle and we sat down to do paperwork. After a couple of hours our salesman disappeared and started working with another couple. He basically ignored us the rest of the time we were there. We asked about the status of our application. He went into the office and then never informed us. After a hours of waiting, we decided to leave and we were not told anything about the status of our application. Our salesman didn't even tell us bye. We went back, again they had the vehicle for significantly cheaper. We ended up driving away with the vehicle we wanted at the price we wanted. If it were not for the vehicle being so cheap, we would not have gone back. They didn't have a great attitude and it seemed that they could care less if they earned our business or not. More

by Erin Verified Customer Verified Customer

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Great customer service and overall experience. Great overall experience. They listen to you and try thier best to get you exactly what you're looking for. Great customer service and communication. Great overall experience. They listen to you and try thier best to get you exactly what you're looking for. Great customer service and communication. More

by jenncruz79 Verified Customer Verified Customer

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Promises that couldn’t be kept. Not impressed, was promised to pick up my new gmc through them, and then the day of couldn’t take it home. I purchased a newer gmc with less miles an Not impressed, was promised to pick up my new gmc through them, and then the day of couldn’t take it home. I purchased a newer gmc with less miles and got a xxxx of a deal at Courtesy Chevrolet. More

by briannallanez102214 Verified Customer Verified Customer

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Excellent Service Dwayne was great and professional, he went above and beyond what I expected. I couldn't have asked for a better car buying experience. I had been goin Dwayne was great and professional, he went above and beyond what I expected. I couldn't have asked for a better car buying experience. I had been going back and forth with Dwayne for a few weeks trying to find the right vehicle. He was always responsive and helpful. I will definitely be going back for future purchases. Thanks again for all the help Dwayne. More

by DAVIDRODRIGUEZ692 Verified Customer Verified Customer

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Stellar I have recently returned to the Chevrolet and Gateway family. I tried another vehicle and found that I missed both my Chevy and the excellent customer I have recently returned to the Chevrolet and Gateway family. I tried another vehicle and found that I missed both my Chevy and the excellent customer service from both the sales and service departments. John made sure that my vehicle was ready for my road trip and it was done promptly and accurately. Happy to be back at Gateway. More

by LEEPIZ Verified Customer Verified Customer

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Came for a car, left with one Came with something in mind and they helped me and worked with me to get me the best prices. Overall good experience. Great crew to help out. Came with something in mind and they helped me and worked with me to get me the best prices. Overall good experience. Great crew to help out. More

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