Dwayne Wong | Page 16

Great experience Thank you to Andrew Araque in sales, Jim Casella in finance, and Dwayne Wong, our IT genius. They went above and beyond to accommodate our needs and r Thank you to Andrew Araque in sales, Jim Casella in finance, and Dwayne Wong, our IT genius. They went above and beyond to accommodate our needs and requests in purchasing our vehicle. They are thorough, knowledgeable and most of all friendly. We are very satisfied with our purchase and would definitely recommend Prestige BMW. More

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great experience everyone there was thorough and knowledgeable from Andrew in sales Jim in finance and Dwayne in tech services. They were helpful in helping get the be everyone there was thorough and knowledgeable from Andrew in sales Jim in finance and Dwayne in tech services. They were helpful in helping get the best CPO car for my needs and the lease give back was simple. More

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Love my new X1! As always, I had another great experience working with Lori Asserson for the past couple of weeks at Prestige! She made the process of leasing my new As always, I had another great experience working with Lori Asserson for the past couple of weeks at Prestige! She made the process of leasing my new X1 super easy, smooth and affordable. My family and I have leased 10+ cars over the years through Lori and she is the absolute best! I highly recommend her to anyone looking to purchase/lease a car at BMW. You will not be disappointed! I just picked up my X1 today and I couldn't be more excited to start driving it. Thank you Lori & team, you guys are the best and always so helpful! More

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Very informative and helpful Must say Dwanye was very nice when he explained to me the features of the car. Offered his contact info to ask questions later if I had any. Knew his Must say Dwanye was very nice when he explained to me the features of the car. Offered his contact info to ask questions later if I had any. Knew his stuff and was very good at breaking down techical items that I could understand it quickly. More

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Quick and fair Had a great experience with the staff at Prestige BMW. It was quick and I drove away with a really good lease deal. Do yourself a favor and go to Pres Had a great experience with the staff at Prestige BMW. It was quick and I drove away with a really good lease deal. Do yourself a favor and go to Prestige. More

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Excellent Pre and Post Sales I purchased a CPO BMW at Prestige BMW. Starting with Marcus (Internet Sales) who put me in touch with Rob DiDomenico(Sales) to Jim (Finance) and Ann ( I purchased a CPO BMW at Prestige BMW. Starting with Marcus (Internet Sales) who put me in touch with Rob DiDomenico(Sales) to Jim (Finance) and Ann (service), the process was stress free and a pleasant experience. Dwayne (BMW genius) was very patient in walking through all features of the car. I emailed Prestige BMW with a request showing my interest in a CPO 5 series. Marcus was quick enough in responding, he informed via email that the car was not available, and sent me a list of available cars. I called the next day and asked Marcus to put me in touch with a sales person. This dealership is about 75 miles and at least 90 mins from where I live. Marcus put me in touch with Rob who assured me that if I came down to the dealership, my time was well spent. Their online car trade in calculator is pretty awesome. The pricing on the cars is the best nationwide. I had spent atleast couple of months looking prices nationwide for a CPO BMW. I put down a deposit on May 13th, didn't not test drive the car. Told ROb I will come back with my trade in and the check for the remainder at a later date. DCU had offered 2.24%. I declined to go with BMW finance because as other dealer close to where I live told me that the finance offer I had on hand was the best. This car was a surprise but for my wife and she had no idea about this. I go back on May 26th to pick my car. Jim from finance approached me and asked what if he gets me a 1.9% from BMW finance, would I be interested? I said why not? Jim did his magic, in less than 3 mins, I had 1.9% financing on the car which dropped my monthly payment significantly, I bring the car home, then after a couple of days notice a tear in the leather seat and the lock on the glove box didn't work. I call Rob and he asks me to drop by. I go there, the service guys did an excellent job of repairing the leather. It looked like a brand new piece of leather, but Rob told me that the lock may be covered by CPO and any dealer can fix it. I go to Princeton BMW after a couple of days, Princeton BMW tells me that the lock is broken and not covered by warrant. It costs me $900 to fix it. Now I am really pissed at Rob and Prestige. I call Rob, Rob asks me to drop by again. I am like - xxx? Why didn't u check the last time and now I have to spend half a day again. Mr. Rob told me in a very calm voice to come by. I drive up there to prestige and explain my frustration to Anna (service), in less than 10 minutes the lock was fixed. Apparently a small metal piece had got in the lock. All they had to do is remove the piece and lock was back in action. I told Rob and Anna that I don't mind driving up for service even it takes an hour and half to get there. The staff at Prestige are very honest and friendly. Last but not least the girls at the front desk welcome everyone with a warm smile. More

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GREAT Purchasing Experience! I could not be happier with the experience I had at Prestige BMW. Everyone was courteous and professional. My Client Advisor Andrew Araque was extreme I could not be happier with the experience I had at Prestige BMW. Everyone was courteous and professional. My Client Advisor Andrew Araque was extremely knowledgeable and professional. He answered all my questions and followed up with me when I asked him to. Of course he wanted me to buy the car that day, but understood and respected me when I said that that was not happening -this was great b/c a pushy sales person makes me walk the other direction. I felt like he was honest and worked to get me the best deal possible. I would recommend, and actually already have recommended have Andrew to friends and family that would consider purchasing a BMW. James Porrazzo was the Finance Manger that I worked with. The process was smooth and seamless. I did not feel like I was pushed into buying anything I did not need, and walked out feeling like I got the best deal possible. Dwayne Wong was my BMW Genius. He did a great job explaining the key features of my vehicle, showed me the Genius App, and connected my phone and set up BMW Assist for me. This was by far the best buying experience that I have ever had and will certainly be back to purchase another vehicle when that times comes. More

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My best overall auto leasing experience in 30+ years! From the initial conversation with Lori Asserson to the day (yesterday!) i picked up my new BMW 740xi, there was not a moment short of excellence, in From the initial conversation with Lori Asserson to the day (yesterday!) i picked up my new BMW 740xi, there was not a moment short of excellence, in explanations, attentiveness and understanding. She is the consummate professional and a true expert salesperson. And as for geniuses, Dwayne Wong is at the top of his game. He took the time to go through everything i needed to know in my new spaceship of a car. He was patient and thorough. 10 stars! And lastly, aside from the mere fact that James Porrazzo had to take my credit card for my downpayment, he was not only super efficient, but a great guy to talk to about the car and life, turns out we lived in the same town for years but in different decades. He was an expert in his area of auto finance. I love my new BMW and thanks to Prestige, the entire experience was simply a charm. More

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Prestige had the perfect car, and is the perfect dealer!. We were looking for a hard-top convertible to replacement my wife's MB SLK. She had heard about the 430XICV and stopped in Prestige BMW to check it o We were looking for a hard-top convertible to replacement my wife's MB SLK. She had heard about the 430XICV and stopped in Prestige BMW to check it out. After a short introduction and discussion Shawn Holmes, the General Manger set her up to test drive a 430XI. She was so amazed with the car, she brought it home on a test drive and together we returned to Prestige to lease the car. Shawn assigned a young salesman, Andrew Arague and simplified the entire leasing process, turn-in of the leased MB, and transfer of our personal plates. Financing was handled beautifully by Richard Ortiz. The total experience was most extraordinary, simple and orchestrated by a remarkable salesman and finance team. The delivery experience was impressive in the way Dwayne Wong took time to insure my wife was comfortable with the interior electronics. Highly recommend Prestige BMW because of the friendly, efficient, and competent staff. More

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Exceptional customer experience - The customer experience you receive at Prestige BMW is excellent from the moment you enter. I recently purchased a certified pre-owned vehicle and wo The customer experience you receive at Prestige BMW is excellent from the moment you enter. I recently purchased a certified pre-owned vehicle and working with this team was great. Their attention to detail, knowledge of their product(s), and focus on the customer is exceptional. Tim Gallagher was my client advisor and working with him was great. He truly knows his product and provided both positive and negative aspects of the car I was buying. I would highly recommend working with Tim. The finance team of Rich Ortiz and Jim Casella was a pleasure to work with - they gave me a great finance rate and was very transparent with the overall process. I only wish all financial transactions were this pleasant. Dwayne Wong was great getting me introduced to the vehicle and showing me options I didn't even know existed - A great team and they truly value their customers. Thanks gents and look forward to see you again. Ron More

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