Dwyan T. Morris | Page 3

Outstanding customer service. The employeesad at Hall makes my experience enjoyable everytime. Their professionalism, understanding, and helpful ways allow for an enjoyable experie The employeesad at Hall makes my experience enjoyable everytime. Their professionalism, understanding, and helpful ways allow for an enjoyable experience. Will recommend Hall to anyone looking for a vehicle. More

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Great service Need to give a shout out to Shannon, Bernard, D and Courtney for a great service experience last Tue. Shannon told care of getting me checked in while Need to give a shout out to Shannon, Bernard, D and Courtney for a great service experience last Tue. Shannon told care of getting me checked in while Bernard and D helped me with another issue. Courtney did a great job of giving me a ride to and from work. Great team effort...thanks folks. More

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Very professional and trustable service. I always have a wunderful experience with them, very knowledgeable and professional people at the service Department. Very efficient and trustful.I hi I always have a wunderful experience with them, very knowledgeable and professional people at the service Department. Very efficient and trustful.I highly recommend this location. More

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Service Bernard was a great manager and very helpful! Dwyan was an awesome service advisor! They did an excellent job servicing my car. I would highly reco Bernard was a great manager and very helpful! Dwyan was an awesome service advisor! They did an excellent job servicing my car. I would highly recommend Hall Nissan! More

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Great Service Today First of all, the service department was open on Saturday. That's a plus. I dropped my car off on Saturday morning and I was prepared to leave it unt First of all, the service department was open on Saturday. That's a plus. I dropped my car off on Saturday morning and I was prepared to leave it until Monday. Bernard got me in and out and even got me a complimentary wash. Very pleased with the result. More

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Service Exsperience I gave a 5 Star rating because the service was outstanding. Dwyan Morris was very kind and empathic to my service needs. He was patient And a good, I gave a 5 Star rating because the service was outstanding. Dwyan Morris was very kind and empathic to my service needs. He was patient And a good, knowlegable listener. It seemed like he take my problem as his own. I will definitely come back for service. More

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Great service Mr. Morris gave Great service called me and informed me of all the work that was being done. A better price then the place I bought my car at. Mr. Morris gave Great service called me and informed me of all the work that was being done. A better price then the place I bought my car at. More

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No state inspection rejection stickers WOW! WOW! WOW! I cannot believe what I just experienced at Hall Nissan Bonney Road. I purchased a new Pathfinder in 2001 from them, my husband p WOW! WOW! WOW! I cannot believe what I just experienced at Hall Nissan Bonney Road. I purchased a new Pathfinder in 2001 from them, my husband purchased a new Frontier from them in 2005. I won't even go into detail about my previous service experiences. I just wanted to note my experience today. Last night, I made an appointment for an oil change at 8:45am today. I also needed a state inspection. I pulled into the service bay around 8:30 - and was greeted by Dwyan Morris. He was very friendly and explained that they could NOT do the state inspection because they don't have rejection stickers. This is the most unbelievable thing I've ever heard from one of the largest automobile facilities in Hampton Roads. Dwyan "Dee" suggested I call later today to see if they've received their rejection stickers. AMAZING. I wasted a trip/gas to be told they can't do a state inspection. WOW! THANK YOU Dee for excellent and friendly customer service; I appreciate your honesty. 12:32PM - Service Manager, Jeff Evans called to apologize for the inconvenience and to let me know they DO have stickers now. He admitted it was his fault for not having the rejection stickers on hand. I appreciate his phone call and plan to make the trip back over there tomorrow for my state inspection, UPDATE: August 13, 2014 - I went back to Hall Nissan to get my state inspection and oil change. Dee was there to greet me. He continued to apologize for not having stickers last week. Because of my inconvenience, he offered me a FREE oil change (state inspection is free because I purchased my vehicle there)........ Once the work was completed, Dee handed me my keys and informed me that they also filled my tank up with gas. This was (is) excellent customer service on their part. Understand things happen, but again, I was just shocked that an automotive dealership as large as Hall would run out of stickers. Regardless, all is well now and I DO appreciate how they corrected their mistake. More

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My family and I bought a new Nissan vehicle at Hall Nissan in cash back in 2009, fast forward December of 2012 and one morning after a cold spell I couldn't open the rear door behind the driver's side Nissan in cash back in 2009, fast forward December of 2012 and one morning after a cold spell I couldn't open the rear door behind the driver's side to place my toddler into her child's safety seat. This was a major hassle since I could not open the door from the inside or outside manually or with the remote. Never in my life did I ever experience a door not opening on any vehicle since I always thought it was just a simple set-up during the over 25 years of driving. I even owned a Nissan Maxima with electronic locks for over 16 years with never a problem. If you Google Nissan door not opening / actuator failing, it seems to be prevalent in modern Nissan vehicles. There is also a TSB on the front door locks failing and not being able to open in cold weather and it was a voluntary campaign for certain 2008-2009 vehicles such as mine where Nissan was suppose to seal the door latch and place special grease on the door cable ends. Why this did not apply to all the doors I don't know. I finally had time to bring it into service the other day. With luck having it, I was a few months out of warranty when the problem happened back in December. After explaining to the service writer Dwayn Morris about the history of these locks failing and the technical service bulletin referring to the doors not opening in cold weather. I was hoping Nissan would take care of the problem on their watch. Well after 1 and a half hours, Dwayn returned to say that the door actuator failed and that it would cost approximately $599 to fix the problem. Nearly $300 for the actuator and nearly $300 for labor. So if you buy a new vehicle a Hall Nissan, don't expect Hall Nissan to have your back once your warranty is up by a few months. I was hoping for a little good will for being a Hall Nissan customer. Who expects the door to be inoperable after 3 years? This is something you should not have to worry about. Seems to be a major problem with newer Nissan vehicles and should have been addressed during the design phase. My father died a few weeks ago, I just picked up my mother the day before after a 1 week stay at the hospital for her chronic illness, and I am expecting a newborn any day soon. Finances are tight and I was hoping to catch a break. Well for now I have to let my toddler ride in this potential death trap if I were get in an accident since her child seat is still next to this broken door. I have to wait until I save enough money to fix this situation. So there you have it, if your door one day does not open on you New Nissan Vehicle right after your warranty just expires, expect to pay nearly $600 just to get that ONE door fixed if it pertains to the door actuator. A very unsatisfied Hall Nissan Customer. More

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Without an appointment, and I know that's frowned upon in most places, I walked into service and asked if they could explain why I had a tire maintenance light on. Mr. Morris walked me to my car to see for most places, I walked into service and asked if they could explain why I had a tire maintenance light on. Mr. Morris walked me to my car to see for himself and noticed from my sticker that I most likely needed a tire rotation. He offered to drive my car into the shop and on checking my records, found I needed an oil change too. Mr. Morris offered to take care of everything for me right away if I had the time which I did. So, my experience was excellent, he made me to feel that I had come to the right place at the right time. I will be calling for Mr. Morris the next time I need service. More

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