Dylan Duffy | Page 5

Salesman Robert C. provided excellent customer service and was very accommodating. Dylan Duffys' ethics in the Finance Dept. were questionable. Ultimately, management (Charlie and Bryon) were able to rect and was very accommodating. Dylan Duffys' ethics in the Finance Dept. were questionable. Ultimately, management (Charlie and Bryon) were able to rectify the discrepancy with the purchase of the vehicle purchase and final payment. That kind of customer service is rare and was truly appreciated. With one exception, the experience with LBSA was positive. More

by fureno Verified Customer Verified Customer

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Excellent personalized service. Did everything they could to get us what we wanted. Good price, great financing. Nick was great and Charlie the general manager made the kind of first impression that I wish to get us what we wanted. Good price, great financing. Nick was great and Charlie the general manager made the kind of first impression that I wish I could get everywhere!!! More

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Although my experience was ok I’m left feeling something was missed or left out in the deal. I believe I should have qualified for better. was missed or left out in the deal. I believe I should have qualified for better. More

by ALF465 Verified Customer Verified Customer

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This is the third vehicle I have purchased from this dealer. It has always been a pleasurable experience with no pressure and lots of kindness dealer. It has always been a pleasurable experience with no pressure and lots of kindness More

by prillsnelling Verified Customer Verified Customer

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Maria was friendly and helpful. Kept us informed as we waited for this specific Crosstrek to arrive at the dealership. When it was available, the test drive was done and purchased the next day. Your deal waited for this specific Crosstrek to arrive at the dealership. When it was available, the test drive was done and purchased the next day. Your dealership building is beautiful and spacious. Liked that you have solar panals too. More

by cmartin2470 Verified Customer Verified Customer

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Holy cow! I recently rated this place as two stars because at least I liked the car. Scott Nelson was my salesperson- I thought he was condescending and rude- but it turns out he’s a flat out liar. Th because at least I liked the car. Scott Nelson was my salesperson- I thought he was condescending and rude- but it turns out he’s a flat out liar. This was confirmed by a fellow Luther Dealership!! I had been worried about the Forester I bought there when I drove it off the lot and the TPMS warning light went on and stayed on- literally on my drive home. I contacted Scott- his only response was “You’re on your own- you bought it “as-is”. Fast forward to today when I traded it in because I decided I didn’t want a manual. I knew I would lose quite a bit of equity- but the dealership offered me HALF of what I paid 3 months ago! The salesman straight up told me - “That dude Scott ripped you off!” And apologized. The car had a major accident that Scott didn’t bring up and swept under the rug. The dealership I went to today told me that the car shouldn’t even been sold on the lot- should have been sold at auction. ( Reminder- this was another LUTHER dealership!) The salesman today told me to write an honest review and take whatever action I could against them because it was so egregious! (Another reminder- I was at another- obviously much more conscientious- LUTHER dealership today) This place preys on people who don’t buy their higher end Acura’s and Subarus. They are looking to swindle you into paying way too much for the crap other people trade in. I’m filing a report with the attorney general and better business bureau. I lost over $4000 on this vehicle in 3 months time- I’m well aware cars depreciate when you drive them off the lot- but that’s unacceptable on a car worth less than $10,000. They obviously deliberately held back vital information order to make a profit. Avoid at all costs!! More

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I was very impressed with Bloomington Subaru. Robert Cox is a knowledgeable sales professional and answered all of our questions, without using high pressure sales tactics. Because of his professionalism, is a knowledgeable sales professional and answered all of our questions, without using high pressure sales tactics. Because of his professionalism, we are very comfortable with our purchase and would highly recommend Bloomington Subaru and Robert Cox. More

by JOEMERRILL Verified Customer Verified Customer

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Dealership is very clean. Staff is very helpful. Salesman, Anatolly Kamenov, is exceptionally people oriented. He showed me around the new facility and has made himself available whenever I had a qu Salesman, Anatolly Kamenov, is exceptionally people oriented. He showed me around the new facility and has made himself available whenever I had a question. His last words to as I was leaving were "I am here for you." More

by kdviola1 Verified Customer Verified Customer

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Great experience with my new car purchase. Edward promptly responded to our requests for info but gave us time to make our decision. Closing was efficient and no hassles. After sale follow-up has a promptly responded to our requests for info but gave us time to make our decision. Closing was efficient and no hassles. After sale follow-up has also been good. More

by sourbeck Verified Customer Verified Customer

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Quality cars, decent price, prompt service. What's not to like? Now they just have to open a service center back on Lake Street where all the dealerships used to be back in the last century. like? Now they just have to open a service center back on Lake Street where all the dealerships used to be back in the last century. More

by dhaschka Verified Customer Verified Customer

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