Dylan Gallagher | Page 59

Everyone was very professional, efficient. Well organized from moment making appointment, to email reminder to greeting when drive up. Every detail explained and work done in timely manner. organized from moment making appointment, to email reminder to greeting when drive up. Every detail explained and work done in timely manner. More

by suzshepard Verified Customer Verified Customer

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Outstanding service. Finally, someone gets it. Friendly transparent service with attention to detail and customer focused. I wouldn't hesitate going back. Have dealt with several other dealers in the past. transparent service with attention to detail and customer focused. I wouldn't hesitate going back. Have dealt with several other dealers in the past. This department gets high marks in my opinion More

by sderosa0312 Verified Customer Verified Customer

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From start to finish every experience is amazing at Werner Mazda. Every staff member is pleasant, welcoming, and knowledgeable. They make you feel like family. Werner Mazda. Every staff member is pleasant, welcoming, and knowledgeable. They make you feel like family. More

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I have been servicing my 2016 Mazda CX-5 at Werner for 4 1/2 years. All the service writers are friendly and attentive. The mechanics are conscientious and provide excellent, transparent service, emaili 1/2 years. All the service writers are friendly and attentive. The mechanics are conscientious and provide excellent, transparent service, emailing you a video of their walkthrough as they do their "full circle inspection" of the vehicle. This walkthrough alerts the customer that either a maintenance item needs immediate attention or an issue may develop and should be monitored. Werner has not recommend repairs that are not needed to me ever. Werner employs honest and attentive employees, which truly put the customer's needs first. If something goes wrong, they are considerate and actively make it right for the customer. I highly recommend Werner Mazda for all your servicing needs. I will write a subsequent review of the sales process at Werner when I purchase a vehicle from them. More

by PBDORAN626 Verified Customer Verified Customer

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I am new to Werner Auto and I have enjoyed the whole experience of the dealership. Everyone has been wonderful. Thank you so very much. experience of the dealership. Everyone has been wonderful. Thank you so very much. More

by lspearce4 Verified Customer Verified Customer

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Werner has excellent customer service, beautiful and comfortable facilities, and premium car service. You pay a bit of a premium but their service is reliable. I'm always happy to go back! comfortable facilities, and premium car service. You pay a bit of a premium but their service is reliable. I'm always happy to go back! More

by JP Verified Customer Verified Customer

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This dealership exceeded my expectations. I recently had an issue with my window not working and made an appointment to get it diagnosed. They called once they received the vehicle and communicated clearly an issue with my window not working and made an appointment to get it diagnosed. They called once they received the vehicle and communicated clearly what their plan was. I was also due for an oil change and inspection and they were happy to do that as well. The video walkthrough of my vehicle validated my trust in these professionals. I felt more than comfortable leaving my car with them for the day. I got to see exactly what they saw. They were also able to text me as I had to communicate with them from work. Pros: friendly, knowledgeable, prompt, responsive, helpful Cons: absolutely none Best car dealership I’ve been to. 10/10 More

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Always kind, and willing to work with me. They take the time to explain everything so there are no surprises. They are also very flexible with scheduling drop off and pick up times. time to explain everything so there are no surprises. They are also very flexible with scheduling drop off and pick up times. More

by Skittlez808 Verified Customer Verified Customer

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Service was great! Really appreciate that they video and send for consideration! Everything was well done, from arrival to departure! send for consideration! Everything was well done, from arrival to departure! More

by jmtamu Verified Customer Verified Customer

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The service department is top notch! This Visit, I needed Maintenance, Oil Change, tire rotation, Transmission and rear differential service. I was on vacation and arranged to have a family member get the ca Maintenance, Oil Change, tire rotation, Transmission and rear differential service. I was on vacation and arranged to have a family member get the car to the dealer and back and Werner shuttled them back and forth to home. Well, while checking over the car, the service Tech found an issue in the front end and gave me a call. We discussed the repair, costs, and that one of the parts would be covered under warranty as a courtesy! So the next day, the car was finished, the family member was picked up, brought to Werner to pick up the vehicle. I received a call, the service department took payment over the phone and the car was back home. Drove it upon my return and it is like brand new! (at 68K miles). Werner delivers this type of service every time! This is what customer service and repair is supposed to look and feel like. These days it is rare and I greatly appreciate the excellent service! More

by jmfortune Verified Customer Verified Customer

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