"all around good experience"
There is a good selection of vehicles to choose from. Everybody was very friendly, easy to talk/deal with and really made me feel comfortable. Would buy from again.
"outcome okay, process miserable"
"2 day old new vehicle major warnings, would not acknowledge."
The initial sale went perfect, the salesman, and finance mgr. were very pleasant and helpful both before and after.
However, the 2nd day of driving. I got Master Warning Error messages, about cruise control problems, and warning about SBS brake/MRCC, also the rain sensing wipers stopped working. I paid over $30K for this vehicle that I only had for a total of 9 days, in which I had to bring it in for service on 3 separate occasions.
Here’s the kicker Werner told me they do not know how to fix it, and didn’t think they can fix it, but would keep trying, and wanted me to keep it?
Obviously, I didn’t want this lemon of a vehicle and asked for an even exchange.
Werner didn’t have the color I bought, my only choice was pay extra for a color that I didn't want or like, or take back the problem car and they will continue to try and find out what’s wrong with it.
But here's what really upset me, the insolent tone of voice salesperson Nicholas used while completing the exchange documents. He vehemently expressed how they did me a favor by swapping my defective vehicle, he was very aggressive, argumentative, rude, kept turning it around on me, repeating over and over aga “we are doing you a favor”; when I asked what this favor was he slammed the paperwork down and angrily left the room, would not answer my question. (Also, when I expressed how businesses stand by their products; he replied "they won't take back something that wasn't broken", obviously I would never think of returning a product to a business that was not broken, just another assault on my integrity)
I wasn’t asking for anything but what I already paid for to be in perfect working condition. All they had to do was take ownership of selling me a defective product, but instead tried to blame the customer?
There were other "Unpleasant" situations that occurred within the 9 days, but it's too detailed to write about.
*(note: this rude employee was the only one I encountered. Everyone else at Werner Mazda were pleasant, very courteous, our salesman Jake, Jay in finance, and Rich the GM, they all tried very hard to help, with genuine concern.)
"Werner is a "Must Visit" Dealership"
David is a friendly, polite, and knowledgeable person who went above and beyond to work out the deal that I wanted. . I was also impressed with the professionalism of the Werner team- no high pressure, annoying people at Werner. Completely satisfied- will visit them first with my wife for her next car.