Dylan Larez | Page 2

Arrived to look at and test drive a used Jeep Renegade on 02/21/25. Sales rep Dylan came out to greet us. We asked about the Renegade we had found listed online. Dylan brought the car up front to see. Dylan 02/21/25. Sales rep Dylan came out to greet us. We asked about the Renegade we had found listed online. Dylan brought the car up front to see. Dylan mentioned that the car had been well maintained, thoroughly inspected by their service department and was in excellent condition. We went for a very short test drive and upon returning noticed a strong smell of burning oil coming from the car. I opened the hood and a light bit of smoke was coming from behind the engine. I crawled under the side of the car and saw smoke around the exhaust pipe leading down from the engine. Looking further I saw fresh motor oil leaking down onto the exhaust pipe and oil on the underside of the engine pan and crossmember! I thought maybe it was a bad valve cover gasket or sensor leaking but the more I thought about it I knew that much fresh oil wouldn't have had time to wet everything to that point in less than two miles, especially if it had just been supposedly checked over by their service department. At this point Dylan stated that their service department had already closed for the day but would have them look at it to find the problem, get it taken care of and get back in touch with us the following Monday morning. Jump to Monday. Did we receive a call updating us on our desired cars condition? No, all we got was a text message from Dylan stating that the car was going to auction and wasn't going to be sold. That's it! No, can I help you further? Please come back to look. Nothing! Sending it to auction told me the car had a major costly issue. I called the dealership, asked for Dylan and was told he was busy with another potential customer, so I asked the person to please give Dylan a message to call me back, regarding the Renegade that had gone back to their service department on Saturday. Did I get a call back, No. Dylan was texted back asking why the car was suddenly going to auction and what the problem was. Did we get a response, No! Any decent sales person, or at least the sales manager, should have reached out by a phone call, explained the situation and decision not to sell the car, and at least offered to show us other cars or try to find us one that fit our needs rather than just blowing us off and ducking from us, as some cheap buy here pay here lot would do knowing that they tried to sell us an inferior car that had a major problem. I can only imagine what would have been the case if we had purchased the car only to have noticed the issue days later. Would we have received all our money back? Would they have repaired the car for free? I think anyone reading this would already know the answer to those questions. This was our personal experience at Don Mealey Chevrolet. Your experience may be different. All I can say regarding this dealership is definitely BUYER BEWARE! More

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