Dylan Neely

Marshal Mize Ford responded

We do sympathize with the inconvenience you experienced with your vehicle; however, the issue itself was not caused by work performed at our dealership. Our service advisor made multiple attempts to provide updates via phone and text, and it was later discovered that the primary contact number on file belonged to your fiancé, which contributed to communication challenges. When you arrived to pick up the vehicle, our team attempted to assist; however, the interaction escalated and included the use of profanity toward our staff. Upon leaving the dealership, a set of keys belonging to another customer was mistakenly taken. When we reached out to address this, inappropriate language was again directed toward our service advisor, and the request to return the keys were initially refused. Arrangements were eventually made for their return, which required one of our employees to retrieve them. We strive to provide professional and respectful service to all customers, and we ask that the same courtesy be extended to our team.

Marshal Mize Ford responded

Melinda, Thank you for the kind words! We're so glad to hear you had a helpful and efficient experience with our team. We appreciate your support and look forward to seeing you again!

Marshal Mize Ford responded

Thank you for your review! We're glad to hear Dylan provided great service during your visit. We appreciate your support and look forward to assisting you again in the future!

Marshal Mize Ford responded

robinsml2023, Thank you for your wonderful feedback! We’re glad to hear that our dealership provided great service, had the required parts in stock, and completed your repair smoothly without any issues. We look forward to serving you again soon!

Marshal Mize Ford responded

Doug, Thank you for your great feedback! We’re delighted to hear that Dylan was down-to-earth and helpful, earning your request to work with him again. It’s wonderful to know all services were performed timely and professionally, and that our service manager was accommodating and attentive to your issue with “Ford.” We look forward to assisting you again soon!

Marshal Mize Ford responded

Rebelrouzer, Thanks so much for sharing your experience! We’re thrilled to hear our service department consistently delivers quick and thorough appointments for you. Your recommendation means the world to us—looking forward to your next visit!

Marshal Mize Ford responded

perryhpiper, Thank you for sharing your experience! We're thrilled to hear that Dylan provided fantastic service and that you enjoyed our lounge. We truly appreciate your loyalty and look forward to serving you again!

Marshal Mize Ford responded

john, Thank you for sharing your experience! We're delighted to hear that you received great service and a quick turnaround during your visit. It's wonderful to know our friendly staff made your second service experience just as smooth. We look forward to serving you again in the future!

Marshal Mize Ford responded

Reilers, Thank you for your kind words and recommendation. We're glad to hear you had a great experience with our service and staff, including our awesome parts team. We look forward to serving you again!