Dylan Peirson | Page 3

Poor inspection of used vehicles 3 weeks ago I purchased a 08 Infiniti G37. Was told that all used cars go through a multipoint inspection to assure safety and reliability. Today on m 3 weeks ago I purchased a 08 Infiniti G37. Was told that all used cars go through a multipoint inspection to assure safety and reliability. Today on my way to work I began to hear a clanking sound. Made it to the parking lot and the Lower BOLT!!!! To the drivers front caliper is missing. Nothing else looks damaged. Now I have 8 Years automotive dealership experience prior to changing career paths. So I took a look. Now the thread are good on the bracket and I don’t believe that it’s been missing this whole time. What I do believe is that during World VW’s Service departments multipoint inspection. They either removed the caliper to inspect the pads or just didn’t make sure all of the bolts and lug nuts on the car were torqued and secure. So I called and was told the car has no warranty and there is nothing they can do (I was told 30 days) but whatever the paper states, is what it is. That’s beside the point. I can replace a bolt(probably a buck or two), that’s easy but this could have been a lot worse than what it was. Thank god the bolt didn’t get lodged in the wheel well somewhere or blow out my tire possibly causing an accident. Someone in that service department is not doing their job. There is no reason that bolt should have fell or wiggled out, especially going to a major part on the car that is my braking system. So I won’t bother to call back, I won’t bother to check the warranty paperwork (even if I’m right). I just want everyone who buys a used car from this dealership to have them put it on a lift and check all the bolts to steering and suspension. That way you know your vehicle is reliable and thoroughly checked. Good Luck! More

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Excellent experience I recently came in to purchase my third VW at World, their professionalism, knowledge and friendly experience keeps me coming back.I highly recommend I recently came in to purchase my third VW at World, their professionalism, knowledge and friendly experience keeps me coming back.I highly recommend the dealership and employees I had the pleasure dealing with. More

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Dishonest Diagnostic I went to this dealership to have the fuel system tested as I was getting inaccurate readings from the fuel guage on 09 Touareg slightly over 100,150 I went to this dealership to have the fuel system tested as I was getting inaccurate readings from the fuel guage on 09 Touareg slightly over 100,150 miles that I was considering buying. Dylan said there would be a $65 diagnostic fee and if over a hour it would cost $130 additional. Dylan has the vehicle checked out and calls me about 45mins later and tells me and I quote "the fuel senders are working but they are working intermittently and that is causing the fuel guage to go all over the place". Dylan says both fuel senders need to be replaced at a cost of $542.30 before tax but they won't have the part in stock for a few days. I paid the diagnostic fee and took the estimate to the 3rd party dealership that I was buying the vehicle from and they contacted Dylan to confirm the diagnostic as they had run their own check of the fuel senders and said there was no issue. The 3rd party dealership informed me Dylan said the fuel senders were never tested based on the miles on the vehicle and he only recommended they should be changed. I was shocked and called and spoke to Dylan and he denied he ever told me that there was any issue with the fuel senders working intermittently and causing the fuel guage to go all over the place. Instead he stated there was no issue when they were tested other than them being a little worn based on the age and thats why it is recommended they should be replaced. My calls are recorded and for Dylan to lie about what he said to me both over the phone and in person reflects poorly on him and makes me not able to trust any diagnostic from this dealeralship. More

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Good service and great price Very helpful good service great customer service if I need to push a car next time I will definitely go there and they will recommend it to anybody Very helpful good service great customer service if I need to push a car next time I will definitely go there and they will recommend it to anybody More

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Good place I hate car dealers and buying cars and this place was good. Our salesperson Dylan was very attentive WITHOUT being pushy and the whole dealership wo I hate car dealers and buying cars and this place was good. Our salesperson Dylan was very attentive WITHOUT being pushy and the whole dealership worked with us to get the car we needed at a price that was right for us. Would definitely recommend checking them out. More

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No hassle dealership Professional , hassle free and a great deal ! That’s World Volkswagen. Staff and sales person were a pleasure to deal with. I will definitely recom Professional , hassle free and a great deal ! That’s World Volkswagen. Staff and sales person were a pleasure to deal with. I will definitely recommend to family and friends this dealership . More

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went for my first service(oil change) everything went smooth...in & out,,,the way i like it....plus a follow up call from marsi..ty everything went smooth...in & out,,,the way i like it....plus a follow up call from marsi..ty More

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New jetta Last month my mother had an accident in which the insurance company totaled her car, the vehicle was a 2013 Jetta purchased from world VW, Roy had he Last month my mother had an accident in which the insurance company totaled her car, the vehicle was a 2013 Jetta purchased from world VW, Roy had helped us. He helped us a few years ago with the previous car, the entire dealership is fantastic and ridiculously sympathetic to my mother's situation. After only a short time and a few different test drives we had the car that was perfect, another Jetta, the price was incredible the payments are perfect and the dealership is in contact always making sure things are fine. Roy had even helped my mother with the new features in the new car. We spent only a half hour in negotiations To anyone who reads this I absolutely implore you to visit world VW ask for Roy, if Roy isn't available have no fear everyone is fantastic Thank you again Roy and the entire world VW family Ryan and Eileen Finley More

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Setting the bar of what a dealership should be So after taking my car to my local ny vw mentioned the chk engine goes on and than shuts off every so often. When I brought it to my dealer of course So after taking my car to my local ny vw mentioned the chk engine goes on and than shuts off every so often. When I brought it to my dealer of course it went away. Asked to look at it and they performed my 50k service and said no issues w/ the car. Sure enough turns out 2 days later the engine light goes on again. Being at the jersey shore for the weekend I decided to go to my nearest vw dealer. Ended up @ world vw. I walk in no appt. my chk engine light was on but than when I got there it miraculously went away, I'm thinking here we go again. I figured may as well let them look at it. Dylan greeted me w a smile and asked if I mind waiting for a half hr as they were busy. I tell him sure nothing bothers me more than a chk engine light on my gti. Now my '12 gti is out of warranty being it has 54000 miles but I was willing to pay for the repair being its a vw authorized dealer. So the tech scanned some codes and turns out my intake manifold went bad (why the ny tech didn't find that not sure). I'm thinking how much is this gunna set me back? Dylan shared the great news that its covered under warranty and they have the part in stock. He did say its 4 hrs of labor so I would need to leave the car the rest of the day which I didn't mind as I wanted it fixed. Just as I'm about to call an Uber Dylan arranged a driver to take me back home. sure why not spent the next few hrs at the beach and 430 I get a call from Dylan that his driver is on the way to take me back to the dealer! Coming from an overpopulated ny dealer I became accustomed to lackluster customer service. These fine folks really setting the tone, coffee, bagels chips and most importantly the feeling that they really do care. So for my next service its worth an hr drive for me and guess what...next summer when its time for me to trade in my gti for a golf r guess were ill be going...straight to world vw Thanks for a pleasant experience More

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great service advisor very respectful of my wants and desires. explained everything in great detail of the service that my vehicle needed ,he took very good care of my car very respectful of my wants and desires. explained everything in great detail of the service that my vehicle needed ,he took very good care of my car and myself. he had the car back when he promised More

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