Very good Service and parts at Ken Ganley Ford was very
good. Quick and easy appointment
good. Quick and easy appointment
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by KEITHMARTIN1021
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Apr 29, 2025 -
Ken Ganley Ford Parma responded
Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!
The GM Tom has always treated me well, and since they've
moved to Parma, I have had the pleasure of dealing with Dylan in service. He is great, explains everything, and made me comfortable. I have always b
moved to Parma, I have had the pleasure of dealing with Dylan in service. He is great, explains everything, and made me comfortable. I have always bought vehicles, and had them serviced thru this dealership, and will continue to do so. Mostly due to the great customer service I received from Dylan.
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by Jan/David Forbes
Service Price Transparency
Apr 26, 2025 -
Ken Ganley Ford Parma responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
I do almost all of my own work.
But sometimes you need a professional or their equipment. Dylan and Ganley were great. Not the closest or most convenient dealership to me, but worth
But sometimes you need a professional or their equipment. Dylan and Ganley were great. Not the closest or most convenient dealership to me, but worth the effort to deal with honest and capable people.
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by Jim
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
Ken Ganley Ford Parma responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Thank you for keeping my vehicles in running condition
through the years. I have been going to Ken Ganley (used to be Bob Gillingham) for 20 years.
through the years. I have been going to Ken Ganley (used to be Bob Gillingham) for 20 years.
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by Mike
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2025 -
Ken Ganley Ford Parma responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!
Time expectations were not communicated when I made
appointment I was not told I would be without a car the entire day. However Dylan explained all and turned my situation around by going the extra mil
appointment I was not told I would be without a car the entire day. However Dylan explained all and turned my situation around by going the extra mile.
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by Don4bebp
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dylan Yavorsky
Apr 26, 2025 -
Ken Ganley Ford Parma responded
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Apr 26, 2025 -
Ken Ganley Ford Parma responded
Don, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Dylan was professional, courteous, kind and effective.
Highly recommend this dealership for service. Can’t speak on purchasing but would certainly consider it.
Highly recommend this dealership for service. Can’t speak on purchasing but would certainly consider it.
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by Eric
Service Price Transparency
Apr 22, 2025 -
Ken Ganley Ford Parma responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.
Professional and informative.
All questions were answered. The job was done right the first time.
All questions were answered. The job was done right the first time.
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by Atalib75
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Apr 20, 2025 -
Ken Ganley Ford Parma responded
Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!
Oil change and tire rotation done in a very timely
manner. Service can mean a lot when you go to look for your next car. Your service department hit a home run!
manner. Service can mean a lot when you go to look for your next car. Your service department hit a home run!
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by cjtu
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
Apr 19, 2025 -
Ken Ganley Ford Parma responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!
Jeremy thank you for keeping your word and getting my car
fixed. I appreciate you and the workers that fixed it. It’s back to 100% now and I’m so thankful. Thank you so much
fixed. I appreciate you and the workers that fixed it. It’s back to 100% now and I’m so thankful. Thank you so much
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by Dshipman1982
Service Price Transparency
Apr 18, 2025 -
Ken Ganley Ford Parma responded
Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!
When the service center was Gillingham, they washed the
car after they were done. And they did not with my car when I had an oil change and tire rotation. But I did give Easter cookies to the service man a
car after they were done. And they did not with my car when I had an oil change and tire rotation. But I did give Easter cookies to the service man and asked him to share them with my service worker .workers were very cordial, And it did not take very long to do the work I will be back
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by SALLYAMORGANRN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dave Moga
Apr 18, 2025 -
Ken Ganley Ford Parma responded
We're sorry that you didn't have a 5-star visit, Sally. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.