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Tom Wood Ford
Indianapolis, IN
467 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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467 Reviews of Tom Wood Ford
August 17, 2026
Staff lies…took SUV in for a new battery. They told us it would take days for them to access. Told us the rental may or may not be covered by extended warranty. Once it was determined we need They told us it would take days for them to access. Told us the rental may or may not be covered by extended warranty. Once it was determined we needed a new computer, they said they would cover the rental cost as it would not be ready until the next week. They also put over 80 miles on our SUV to access??? Once completed they did not cover the rental and final cost over $1000.00. Discussed with the service manager before leaving the lot and he said he would research and call us back. That was over 3 weeks ago and no one has called, e-mailed or texted. POOR CUSTOMER SERVICE… can’t believe what they tell you. More
by Terry Dean
Employees Worked With
Service Department
August 17, 2026
I’m extremely disappointed with my experience with Tom Wood. I purchased my Mercedes GLB on June 8, 2026, and as of August 13 — 66 days later — the title paperwork is still not ready. I was told this p Wood. I purchased my Mercedes GLB on June 8, 2026, and as of August 13 — 66 days later — the title paperwork is still not ready. I was told this process should normally take around 30–40 days, but we are now well beyond that timeframe. This delay has cost me both time and money. One of the reasons I purchased this vehicle was to use it for Uber and generate additional income, but without the proper title/registration paperwork, I have not been able to use the vehicle as planned. Every additional week of delay represents income that I am losing because paperwork that should have been completed has still not been handled. What has made the situation even more frustrating is the way the finance department has handled my concerns. Instead of taking responsibility, communicating clearly, and trying to find a solution, I felt like my concerns as a customer simply did not matter. I was basically told, “If you want to return the vehicle, return it.” That is not a solution. If I didn’t want the vehicle, I would never have purchased it in the first place. I chose this Mercedes, signed a financing agreement, made my down payment, and expected the dealership to complete its responsibilities within a reasonable timeframe. I have been patient for 66 days, but this situation is unacceptable. I should not be losing time and potential income because of paperwork delays that are outside of my control. Buying a vehicle should not turn into months of chasing paperwork and feeling like nobody cares once the sale is completed. I expected much better customer service, communication, and accountability from Tom Wood. More
by Belfatmi
Employees Worked With
Finance department
August 11, 2026
Service has always been good at Tom Wood. ford, but having someone like David to assist in my service process has been excellent. I will always wait for him to help me. ford, but having someone like David to assist in my service process has been excellent. I will always wait for him to help me. More
by Carolyn
Employees Worked With
David Hamilton
July 30, 2026
Had my truck serviced and Jami Phillipe kept me informed the entire time and was very accommodating. She is an awesome employee for the dealership! the entire time and was very accommodating. She is an awesome employee for the dealership! More
by liedetector7
Employees Worked With
Jami Phillipe
July 25, 2026
Matt Gutierrez…. . Best in the business and a huge asset to Tom Wood Ford. Matt knows the service side of the car business inside and out. Matt is very knowledgeabl . Best in the business and a huge asset to Tom Wood Ford. Matt knows the service side of the car business inside and out. Matt is very knowledgeable on any work or maintenance that needs to be done and his customer service is second to none. More
by Pamandstev
Employees Worked With
Michael Baldwin, GREG MOORE, ERVIN SCOTT, TYLER SHOGREN, Michael Mann, Robert Johnson, Yash Bansal, Christopher Parker, John Palmer
July 23, 2026
Tom Wood Ford provides excellent service from start to finish. The staff is very helpful and provides updates throughout the service, ensuring customers understand what is needed for the vehicle. finish. The staff is very helpful and provides updates throughout the service, ensuring customers understand what is needed for the vehicle. More
by matthewchudson30
Employees Worked With
David
July 22, 2026
Tom Wood Ford is a decent dealership. A bit pricey at times, but what dealership isn't these these days. My recent oil change and tire rotation was good and reasonably priced, and took ab A bit pricey at times, but what dealership isn't these these days. My recent oil change and tire rotation was good and reasonably priced, and took about 1 1/2 hours. The service writer, David, was very efficient and nice to deal with. More
by lockguy
Employees Worked With
David Hamilton , ERVIN SCOTT, TYLER SHOGREN
July 19, 2026
I took my explorer in to have four recalls addressed. They said they needed the car for two days. They had the car four days and only addressed one of the recalls. They said they needed the car for two days. They had the car four days and only addressed one of the recalls. More
by Jssrussell
Employees Worked With
Ryan in service was helpful
July 13, 2026
After visiting several dealerships in the Indianapolis area, we ultimately chose Tom Wood, and we're so glad we did. Our salesman, David, went above and beyond to make sure we felt confident and comfortab area, we ultimately chose Tom Wood, and we're so glad we did. Our salesman, David, went above and beyond to make sure we felt confident and comfortable with our decision. He truly listened to our needs and helped us find the right vehicle without any pressure. Michael, the Finance Manager, was equally outstanding, he respected our requests and made the financing process straightforward and stress-free. We never felt pushed or pressured at any point. The entire experience was quick, easy, and enjoyable. If you're looking for a dealership that values honesty, professionalism, and excellent customer service, we highly recommend Tom Wood! More
by michele_mc
Employees Worked With
David Knox , Michael Baldwin
