Ed Armendariz | Page 16

Outstanding Customer Service and Patience After visiting over 7 dealerships in the past several months, I met Casey McKenna and Kevin Vanetta who worked with me (a new 18 year old female buyer After visiting over 7 dealerships in the past several months, I met Casey McKenna and Kevin Vanetta who worked with me (a new 18 year old female buyer) so selflessly for several hours today, giving me full attention at all times. I did not feel for one second like there was anyone else in the dealership that they were more focused on than myself. Casey was friendly, easy to talk to, and worked with what little I had to offer to get me into a brand new 2016 Ford Focus S. I was so impressed with the way they handled my situation, especially with all of the times I have already been turned down. They did not stop until they found a way that worked for my personal needs, and that was so amazing to me. They felt more like good friends than sales people. They were not pushy and didn't rush me (which is the worst thing possible in my opinion), and got the job done in a timely manner. I am so pleased that I was able to purchase a car from this dealership, and work with such amazing individuals. I will definitely be back, as well as many of my friends and relatives. More

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Great Experience We were very pleased with our experience at this dealership. The family oriented values are clearly apparent. Everyone treated us with top notch profe We were very pleased with our experience at this dealership. The family oriented values are clearly apparent. Everyone treated us with top notch professionalism and genuine courtesy. There was no sales pressure. Our agent (Andy Diestra) listened carefully to our concerns, and helped us make a terrific selection which met and even exceeded our needs and expectations. The sales manager (Kevin Vanetta) offered us a fair lease price, and the finance manager (Ed Armendariz) helped us negotiate all the documentation required. We just completed our first road trip to San Francisco, and the vehicle performed perfectly. We will definitely recommend this dealership to friends and associates. More

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Not my first RODEO:) This is my 3rd purchase through Ford Country. 2nd purchase from Carlos Escamilla. I do not like dealerships in general, HOWEVER, Carlos makes the c This is my 3rd purchase through Ford Country. 2nd purchase from Carlos Escamilla. I do not like dealerships in general, HOWEVER, Carlos makes the car buying experience simple AND pleasant. He takes the time to listen to his customers and tend to their wishes and needs. You don't feel like you are being "held hostage" while they play the "number game" I feel like my time is respected and I never feel as though I am being talked into something to simply make a "sale". I have referred others who recieved the same respectful attention and service from him. He sells a great product, I ? FORD. But his customer service is what brings me back to Ford Country. When I reached the finance department Ed Armindariz was patient and explained another finance option to me that I was interested in even though it was closing time and the deal was already complete. I intend to continue to refer my friends and family. More

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Wonderful experience This was my 2nd car that I've bought from Ford Country....They are the BEST! They are great to work with. They listened when I explained what I was l This was my 2nd car that I've bought from Ford Country....They are the BEST! They are great to work with. They listened when I explained what I was looking for and understood where I was for a budget. They worked with me until we found the perfect car for me.......I just LOVE my new 2015 Ford Escape Titanium!!!! More

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Great People My wife and I looked at several different dealerships of several different makes including a few different Ford dealerships. We were so happy to have My wife and I looked at several different dealerships of several different makes including a few different Ford dealerships. We were so happy to have stopped by Ford Country. After a few weeks and dealing with several sales people in the end we purchased with Ford Country because of the great people there. We had the pleasure of getting the assistance of Andy Diestra who was a gentleman and considered our wants and needs through the whole process. He was not a pushy salesman trying to push cars out. Andy and his team were quick and considerate with answers and hospitality. When Andy was working to get us what we were requesting we also were helped by Kevin Schwan who was there to make sure we were comfortable and answered any questions we may have had. From the show floor with Andy Diestra and Kevin Schwan, to numbers with Kevin Vanetta , to filling out paperwork and signing with Ed Armendariz, it was a great experience! Everyone was amazing answering questions and explaining details. I plan on making another purchase within the next year. This time I won't have to search dealerships because I know I going to Ford Country! More

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Kerry Cameron Kevin Vanetta And Chad Wellborn Was Outstanding, These Guys Are The Example Of Professionalism, They Listened To What I Wanted And Did A Great Job In Kevin Vanetta And Chad Wellborn Was Outstanding, These Guys Are The Example Of Professionalism, They Listened To What I Wanted And Did A Great Job In Helping Me, Job Well Done Guy's! Thanks. More

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Excellent Tommy Coker and staff took care of our needs and ensured that we didn't overbuy our vehicle. he and staff made sure that he stayed in budget and didn Tommy Coker and staff took care of our needs and ensured that we didn't overbuy our vehicle. he and staff made sure that he stayed in budget and didn't push us into something we did not want to be in. More

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Mustang purchase Staff was generally helpful and courteous. Inventory was good and there were a lot of Mustangs to choose from. The charge of $699 for "security syst Staff was generally helpful and courteous. Inventory was good and there were a lot of Mustangs to choose from. The charge of $699 for "security system" was glossed over and not explained during contract signing. Seems like they were trying to hide the charge. Before purchasing the car, I pointed out to the salesman that the front passenger side fender did not seem to be attached properly to the car. The salesman responded that the fender just "snapped into place". After continually having to push the fender back into place, I finally took the car into a Ford dealership in the city I live in. They had to replace the fender clip (part number PR3Z*17C947*B REINFORCEMENT) which was defective. Ford Country Dealership should have caught this. More

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best ever, most incredible experience I've ever had! Everyone was so nice and very helpful. They made me understand everything better. It was quick and easy. They made me feel important :) this is my fou Everyone was so nice and very helpful. They made me understand everything better. It was quick and easy. They made me feel important :) this is my fourth vehicle in 3 1/2 years and I've never had such a great experience. I am forever grateful and (unless I move) I am never going anywhere else ever again!!! :) More

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Easy to work with Bought two vehicles from Ford Country and they were easy to deal with. Salesmen seem to rotate in and out but all of their sales associates seem prof Bought two vehicles from Ford Country and they were easy to deal with. Salesmen seem to rotate in and out but all of their sales associates seem professional and friendly. I really like that they seem to have a great after sales or add on department that can get windows tinted, rolling covers for pickups, side steps and pretty much anything to outfit your vehicle. I am pretty set for vehicles for awhile, but when I am back in the market, I'll definitely shop here first. More

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