Ed Hicks | Page 4

My overall experience with Clay Cooley Volkswagen has been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not mad been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not made and additional, new issues were found all over the vehicle including scratches all around the car and noticeable chips in the windshield. It’s as if someone at the dealership had been recklessly driving the car I purchased for two weeks. The sales person, Marshall Picard, also drove the car through the tollways without notice leaving a toll bill in my name. Promises to detail, buff out, and remove paint marks and scratches were made by Marshall Picard and the finance manager, Jeffrey Dean. My frustration and disappointment with the lack of assistance and response I have encountered has been overwhelming. I have made multiple attempts to seek help regarding ongoing issues with the vehicle I purchased from the dealership. Despite my repeated efforts, I have not received any satisfactory assistance or even a response to my submitted email and phone contact with the General Manager, Ed Hicks. The lack of response at all levels has been incredibly disrespectful and not aligned with what I should expect as one of your newest customers. I expected a commitment of service and professionalism from your dealership and unfortunately, my initial experiences have fallen far short of these expectations. More

by Disappointed Customer Verified Customer Verified Customer

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Love clay cooley Volkswagen in Richardson helpful here with everything I need n more thank yall with everything I need n more thank yall More

by KIMGRAVES329 Verified Customer Verified Customer

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Always the BEST experience at Clay Cooley VW service and sales, very helpful every time sales, very helpful every time More

by MANDPHOMESERVICES Verified Customer Verified Customer

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Easiest, seamless and best vehicle purchase I have ever made. See you on next purchase. made. See you on next purchase. More

by mbauer4121@gmail.com Verified Customer Verified Customer

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“K. J.” was so good about keeping me informed as to when the driver would be ready to pick me up at home. Super nice guy on the phone. Also, everyone ther J.” was so good about keeping me informed as to when the driver would be ready to pick me up at home. Super nice guy on the phone. Also, everyone there was helpful no matter what I needed at the service building for 50K Mike checkup. I had misplaced my Family Plan Ins papers but a man in the sales and finance building knocked his socks off to get me a hard copy and determined I did have the 5 yr plan. Until 2028. Was not sure and since I’m moving and driving out of state I really needed to know these things. My day was better all in all. More

by mamamel1953 Verified Customer Verified Customer

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Great communication between me and the advisor. Car was clean and washed before I arrived back at the dealership. Car was clean and washed before I arrived back at the dealership. More

by JEFFDEAN23 Verified Customer Verified Customer

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