Ed Rogin

I purchased a used vehicle from this dealership on August 12th 2023. I also purchased an extended warranty with the vehicle. after some consideration, I opted to cancel the extended warranty. I initiated and 12th 2023. I also purchased an extended warranty with the vehicle. after some consideration, I opted to cancel the extended warranty. I initiated and completed the cancellation via the dealership on August 24th 2023. I was told it would take 6 to 8 weeks to process the refund for the warranty. It is now November 14th 2023 and the refund still has not shown up in my account. I have been in contact with the Finance Manager I worked with for the sale since the original 8 week deadline was up. I have been assured they are doing all they can to make it right but that does not change the fact that I have not received my refund after nearly 3 months has gone by since asking for it. If you are buying a vehicle from these people, I would highly recommend that you DO NOT finance through them. I will not go as far as saying they are "crooks" but separating you from your money is definitely their top priority. More

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I went to Suburban Ford of Waterford because of a vehicle they had on the lot that I really wanted, so talked to Ed and he advised me that it not yet ready for showing, a couple of days later he called me ba they had on the lot that I really wanted, so talked to Ed and he advised me that it not yet ready for showing, a couple of days later he called me back and said that I can come see it now. I went out there and took it for a drive and I liked it a lot but, I was informed that someone already put a deposit down on it, with that said I decided to look around for something else and I don’t really like the newer cars as much as this one, Ed informed me about a week and a half later that the car was available again so I put a deposit down on it and now it’s in my driveway, we we’re waiting on the title for this vehicle, that was the delay, anyways Suburban bought me out of my lease early and that helped me with my down payment, thanks again Suburban Ford of Waterford and a big thanks to Ed Rogin, my sales guy More

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Sometimes your vehicle has problems. When the service advisors want to help solve the problems and work you to do this in a short period of time, you can't ask for more. Parker always kn When the service advisors want to help solve the problems and work you to do this in a short period of time, you can't ask for more. Parker always knocks it out of the park! More

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We were interested in trading in a vehicle on a 3 row suv, I asked what they used to determin trade in value and was told NADA. We then are advised we cant test drive the vehicle off of their lot because suv, I asked what they used to determin trade in value and was told NADA. We then are advised we cant test drive the vehicle off of their lot because they havent actually looked it over yet. As the process goes on they then ask for the payoff of our trade in (this is before we've even got a trade in value or got close to striking a deal, something I found strange) Once they did this I looked at my wife and told her exactly what was about to happen! They then come back with our trade offer of 10K under what nada says it is, and xxxx near what the payoff amount was! If you want to get insulted, this is the place for you! More

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Ed Rogin was knowledgeable, friendly, and honest. He made the car buying process so easy and simple. I was also able to find the best price and rates for my vehicle with the wonderful help of the fin He made the car buying process so easy and simple. I was also able to find the best price and rates for my vehicle with the wonderful help of the finance team. Signing contracts was convenient with my documents uploaded and given to me on a flash drive (Nice touch!). No endless rounds of paperwork No back and forth haggling No frustration 100% Highly Recommend! More

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Ed rogin made everything so easy, was amazing, worked with us and did an amazing job! with us and did an amazing job! More

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Ed and the sales manager were easy to deal with, did not try and "push" a sale, were very informative, made the sales process simple and smooth. everything was done on time as promised. I would not think try and "push" a sale, were very informative, made the sales process simple and smooth. everything was done on time as promised. I would not think twice to purchase a car from them again. More

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Mr. Ed Rogin responded to my inquiry with excessive friendliness and relevant information. Based on my interaction with him I am inclined to follow up further at the time my need to acquire a vehicle b friendliness and relevant information. Based on my interaction with him I am inclined to follow up further at the time my need to acquire a vehicle becomes acute. Ed is apparently a convivial and highly intelligent professional. More

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Ed Rogin was amazing he helped me get my car and it was such a smooth process I couldn’t believe it. he even went out of his way on his after hours to make sure everything was good. I honestly appreciate h such a smooth process I couldn’t believe it. he even went out of his way on his after hours to make sure everything was good. I honestly appreciate him and I would definitely be coming back. More

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Always have a great experience. Leave feeling knowledgeable and satisfied every time. The people who work at Suburban Ford of Waterford are genuine and honest, and always have the best of intenti knowledgeable and satisfied every time. The people who work at Suburban Ford of Waterford are genuine and honest, and always have the best of intentions for their customers. More

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