Ed Toto

How might you feel if you spent in excess of $40,000 on a gently used Toyota (Highlander in this case), had some valid issues with the vehicles condition and were "ghosted" by the management when raising t a gently used Toyota (Highlander in this case), had some valid issues with the vehicles condition and were "ghosted" by the management when raising these. This could well be your next experience with Sloane Toyota of Malvern. Background: I bought a 2023 Toyota Highlander last week the Friday before Labor Day. Supposedly, the vehicle had passed a 150- point inspection and was sold as "Sloane Certified". For what it is worth, this is what the inspection refers to: "Sloane Toyota offers a 150-point inspection on vehicles for sale, ensuring they meet quality standards and adhere to safety and emissions requirements. This comprehensive inspection process involves checking the vehicle's critical systems and components, such as the engine, transmission, brakes, tires, electrical systems, and EXTERIOR, to protect buyers from hidden issues and guarantee the vehicle's proper functioning". The car also is supposedly covered by Sloane's own 3,000-mile/90-day limited comprehensive warranty. On returning home, I noticed the bumper assembly was quite loose and assumed a couple of push clips were missing. On closer inspection, much of the drivers side bumper and wheel arch trim assembly is missing the necessary fasteners and bolts. In due course, the bumper might well disengage from the vehicle. In any event, I reached out to the sales consultant, who simply forwarded me the contact details of the General Sales Manager. I reached out to this person by email and phone, and also contacted the General Manager, Mike Nasrat. Neither responded. In all likelihood, the issues are a relatively easy fix for service personnel. However, instead of actually endeavoring to offer a semblance of decent after sales customer service, Sloane seems to prefer to totally ignore the matter, presumably in the hope that it just "goes away". Unprofessional and short sighted in the extreme.. More

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I had an outstanding experience at Sloane Toyota of Malvern! From start to finish, the entire process was smooth, efficient, and genuinely enjoyable. I am happy with my Prius. I want to give a special Malvern! From start to finish, the entire process was smooth, efficient, and genuinely enjoyable. I am happy with my Prius. I want to give a special thank you to Ed, Matt, and Nick — each of them went above and beyond to ensure everything was handled with professionalism and care. Their honesty, patience, and attention to detail made a big difference. I truly felt like they had my best interests in mind. Highly recommend this dealership if you’re looking for a top-notch team and a hassle-free car buying experience! More

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We arrived after 7 pm thinking they were open until 8 and got the truck we wanted. They worked after closing to close the deal on our new truck! Everything went smooth! got the truck we wanted. They worked after closing to close the deal on our new truck! Everything went smooth! More

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I had a great experience at Sloane Toyota of Malvern. I found the exact car I wanted, which was in tip-top shape at a fair price with excellent customer service and attention to detail. I highly recommen I found the exact car I wanted, which was in tip-top shape at a fair price with excellent customer service and attention to detail. I highly recommend this dealership. thank you again!!!!!!!!!!!!!!!!! More

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Thank you to Sloane Toyota for a wonderful and easy car purchase. Especially thank you to Muhamad our salesperson & and to Dwight for handling the paperwork. Loving our new 25 RAV4 hybrid purchase. Especially thank you to Muhamad our salesperson & and to Dwight for handling the paperwork. Loving our new 25 RAV4 hybrid More

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It’s the best dealership I’ve ever dealt with. They are so accommodating very warm and caring . This is the fifth time our family leased/bought cars from Rick. I’m not going anywhere else. They do They are so accommodating very warm and caring . This is the fifth time our family leased/bought cars from Rick. I’m not going anywhere else. They don’t give you a runaround. They are very straightforward. They make sure that your needs are met every single time. Rick makes sure that he shows us the features of the car before we make any decisions. This is a top rate establishment with amazing people like Mr. Rick Dyer. Don’t go anywhere else go to Sloane Toyota Malvern! More

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Everyone involved was very kind and thorough making the car buying process fast and easy car buying process fast and easy More

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I had a fantastic experience purchasing a car at Sloan Toyota of Malvern in Pennsylvania. Debbie Burgess, my sales agent was absolutely excellent - so much so I would always choose to purchase a car throu Toyota of Malvern in Pennsylvania. Debbie Burgess, my sales agent was absolutely excellent - so much so I would always choose to purchase a car through her when that time comes, again. Thank you. Anthony, from the finance department also made the finance process as stress-free as possible. It had been 20 years since I has purchased a car and, my experience exceeded my expectations. I highly recommend Debbie at Sloan Toyota of Malvern when in the market for a vehicle. More

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Easy, laid back, low pressure sales and a much better deal than other local dealerships. deal than other local dealerships. More

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Ramiz was extremely helpful in getting me the car I was looking for in an expedited manner. I will definitely use him in the future and recommend him to anyone in the market for a new car. looking for in an expedited manner. I will definitely use him in the future and recommend him to anyone in the market for a new car. More

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