"Overall, great experience "
Eddie and the whole crew was very helpful, I will recommend them to others. Everyone Was also knowledgeable as they were able to answer and any questions we had.
"Great New Car"
I went to Gerald Subaru to look at a new Outback, I was comparing it to the Nissan Rogue. After test driving it and going back and forth to Nissan, I was able to put a deal together with Eddy's help and purchase a 2019 Outback. Eddy and Ubaldo were both very helpful and easy to work with. I would recommend Gerald Subaru to anyone looking for a new Subaru. They have great inventory, a lovely showroom and a very helpful staff.
Other Employees Tagged:
, Cora, who helped me with new car orientation was also very patient in explaining all the information about the vehicle.
"Great Experience "
We had a wonderful experience at Gerald Subaru. Jeff Walker and Eddy O were amazing.
Jeff answered all our questions with lot of patience. He went back to his notes when he was doubtful and made sure he gave us the right information. He also was open to price negotiation and was considerate with our offers.
Eddy was great and helped us get a nice deal on our Forester. Will wholeheartedly recommend Jeff and Eddy to anyone who is looking to buy a Subaru.
"Very satisfied with the service"
Very professional service. Thank you for answering all the questions and making this whole experience a very good one. I shall definitely recommend to my friends.
Great experience starting with our internet price quote from Marie, in-person paperwork with Eddy and financing with Tony. The overall buying experience was positive, and we would recommend the team at Gerald Subaru of Naperville. The only minor drawbacks of our experience were 1) based on our KBB research, we were hoping for a better offer on our trade in (like I'm sure most people are), but overall still felt like we got a good deal on the new car and 2) we felt that the in-store experience took longer than we expected based on the fact that we were picking up a vehicle we'd previously ordered and went through a pre-approval for financing. (Our appointment took 3+ hours, and I think we were anticipating 2-ish since we already had our agreed-upon quote and designated car ready to go.) Again, not huge issues, but perhaps worth mentioning.
Would 100% recommend this dealership to anyone looking to purchase a new Subaru in Illinois. Our 4th family Forester, and we'll be Subaru owners for life!
"Great customer service "
I give a 5 star rating because of the overall experience, especially with Eddie O. He made car buying easy and stress free. Without a doubt I would come back to this dealership and work with a great sales team. The only negative experience I had was with financing when I was belittled and was spoke to in a condescending tone from Tim M. I know that experience actually pushed my boyfriends dad (he shopped with me) away from coming to this dealership because he did not want to work with him again.
"highly recommend and trustworthy - women buyers"
I can't say enough about Eddy and this dealership. I went to Subaru on a whim thinking it was out of my league but instead was met by J.T. and Eddy who worked with me to get me in a new car that took into consideration my needs and budget. Not once did I feel pressured. Eddy and J.T. genuinely care and want to help. This is exactly how it SHOULD BE. As a single mom walking into a dealership, I wasnt treated like an easy target or condescended to. Eddy took the time to show me all the car functionality on the car I was looking at ans the one I decided to buy. J.T. helped me to get the best deal as I could get and his advice was helpful and caring. I am 100% sold on Subaru and this particular dealership - I plan to be a repeat customer.
"Easy and efficient"
The sales staff is very friendly and knowledgeable. The process of buying was simple and efficient. I did not feel pressured or pushed by the salesman and finance department
"Excellent customer service and care!!"
I purchased a brand new 2019 WRX and Eddy Orellana was a pleasure to work with!! He handled the process very well, and was very accommodating. Jon Thongphadith also was awesome, he helped me get a Great Deal on the car I wanted and was very clear with all the paperwork process!! Thank you both for the great service!!
"knowledgeable, friendly, straightforward sales at Gerald"
My wife and I were treated well by salesman Eddy Orellana. Eddy was knowledgeable about the vehicles and options, not pushy about the sale, and helped to make the purchase of our new Outback quick and painless. I would recommend Eddy and Gerald if you are looking for a new Subaru.