Great service, excellent work!
It was easy to schedule and they were on time. I will definitely come back.
It was easy to schedule and they were on time. I will definitely come back.
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by LARRY97
Verified Customer
Verified Customer
Other Employees Tagged:
Edgar Delgado
Sep 11, 2025 -
Gordie Boucher Ford Lincoln of Janesville responded
Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Sean Tompkins
Service Manager
608-754-5511
Edgar was very professional, helpful, informative and
courteous. He let me know parts on my car that needed to be repaired, He gave me paperwork with all that information and sent me a link to help me fi
courteous. He let me know parts on my car that needed to be repaired, He gave me paperwork with all that information and sent me a link to help me financially with those repairs. I would recommend Edgar for any service needs.
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by Deelbschroeder
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2025 -
Gordie Boucher Ford Lincoln of Janesville responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.
Sean Tompkins
Service Manager
608-754-5511
Pleasant professional and honest.
There was nothing wrong with my tire and there was no charge.
There was nothing wrong with my tire and there was no charge.
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by Penfrank58
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2025 -
Gordie Boucher Ford Lincoln of Janesville responded
Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Sean Tompkins
Service Manager
608-754-5511
You guys are always extremely accommodating and have
amazing customer service. I appreciate the no pressure vehicle reports.
amazing customer service. I appreciate the no pressure vehicle reports.
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by cadnilculver
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Gordie Boucher Ford Lincoln of Janesville responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville.
Sean Tompkins
Service Manager
608-754-5511
What I thought was a well completed front brake job was
incorrect. Your mechanic on our 2016 Focus did not lube the caliper guide pins causing the warpage of the front brake rotors!!!!! The repair was disc
incorrect. Your mechanic on our 2016 Focus did not lube the caliper guide pins causing the warpage of the front brake rotors!!!!! The repair was discovered after major shaking when applying brakes. Another repair shop discovered the problem and replaced parts, installed them CORRECTLY and explained the damage. The damage was done by your shop. Unbelievable. Scott.
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by Scottyj357
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2025 -
Gordie Boucher Ford Lincoln of Janesville responded
Thank you for bringing this to our attention, Scott, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Sean Tompkins
Service Manager
608-754-5511
Very professional.
Dropped off car, went to lunch, got call that oil change and tire rotation was complete and able to pick up car in a reasonable amount of time.
Dropped off car, went to lunch, got call that oil change and tire rotation was complete and able to pick up car in a reasonable amount of time.
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by arnold.shirley74
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2025 -
Gordie Boucher Ford Lincoln of Janesville responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Sean Tompkins
Service Manager
608-754-5511
Very helpful.
Issue was diagnosed and fixed in a very timely manner and was kept up to speed throughout the entire process
Issue was diagnosed and fixed in a very timely manner and was kept up to speed throughout the entire process
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by smithjustin637@gmail.com
Verified Customer
Verified Customer
Other Employees Tagged:
Edgar Delgado
Jul 29, 2025 -
Gordie Boucher Ford Lincoln of Janesville responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.
Sean Tompkins
Service Manager
608-754-5511
Edgar was fabulous.
He was caring and attentive. He made the job feel like it was going to be easily resolved. Putting me at ease, knowing that my car would come back in
He was caring and attentive. He made the job feel like it was going to be easily resolved. Putting me at ease, knowing that my car would come back in fantastic shape.
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by SUSI.PAKES57
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Gordie Boucher Ford Lincoln of Janesville responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville!
Sean Tompkins
Service Manager
608-754-5511
They had great customer service.
I only bring my vehicle here for maintenance. Very quick and efficient.
I only bring my vehicle here for maintenance. Very quick and efficient.
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by HRYAN0727
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Gordie Boucher Ford Lincoln of Janesville responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Sean Tompkins
Service Manager
608-754-5511
Prompt professionals, what more can you ask for?
As my F150 has just reached 100,000 miles I asked Edgar what services were recommended, the cost of each, and which if any should be grouped. He g
As my F150 has just reached 100,000 miles I asked Edgar what services were recommended, the cost of each, and which if any should be grouped. He graciously provided a list of these services and a budgetary cost for each at my request so I am now able to plan having these completed. I will schedule and have these tasks over the next two months. As far as I am concerned, over the life of a vehicle, the service writers become the faces of your business and with employees like Edgar I’ll keep coming back. Both for required service and when shopping for my next vehicle. Thank you
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by Mark.e.bush59
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2025 -
Gordie Boucher Ford Lincoln of Janesville responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Sean Tompkins
Service Manager
608-754-5511