Edgar Guzman

I’m submitting this complaint regarding my recent vehicle purchase and the unresolved issues that followed. Before purchasing, I was told the vehicle passed the dealership’s 54-point inspection and the st purchase and the unresolved issues that followed. Before purchasing, I was told the vehicle passed the dealership’s 54-point inspection and the state inspection but that the inspection reports were “lost” during a system transfer. Despite this, the dealership continued to represent that the vehicle had fully passed inspection. I requested the inspection a detailed list of the 54 inspection points multiple times, and none was ever provided. The only paperwork I received showed brake fluid replacement was recommended and declined and that the battery terminals were corroded at the time of inspection. Nothing was done to address the corrosion before delivery. Upon delivery, there were crumbs and crusted residue throughout. Sam stated the dealership only vacuums used vehicles but acknowledged in writing that the condition was unacceptable and said he would’ve had it cleaned. He verbally agreed to cover a professional detail but never provided that agreement in writing. Edgardo verbally told me the dealership would cover repairs for items that didn’t pass an equivalent 54-point inspection at a local dealership. When I asked for this in writing, it was never provided. Instead, Sam told me that he and Sonia, the service director, agreed I should use my warranty for repairs, requiring at least $500 out of pocket for issues they claimed had already passed inspection. Additional issues include brake squealing, a dirty engine bay, undisclosed damage on two corners of the vehicle, a crooked radio in the dash, persistent squeaking while driving, cold air blowing under the driver’s seat when heat is on, and what may be a vacuum leak causing loud engine noise. Service records show that while the vehicle was at the dealership prior to sale, the oil was not changed frequently enough to meet standard maintenance intervals. Before purchase, I provided written documentation of a lower-priced comparable vehicle. The sales manager, Kenny, refused to negotiate, stating, “I have the right to make a profit.” After purchase I learned the dealership has a price-match promise, which was never discussed or honored. Sam stated the dealership was already over $4000 “in the red” on my vehicle. I reached out to the general manager, Gus, and the owner, Wes, but received no follow-up from either. This situation involves missing inspection documentation, undisclosed issues, verbal assurances not honored in writing, and lack of accountability from dealership leadership. More

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Great great so great user friendly fun lively Helpful timely informative likable affordable love infiniti timely informative likable affordable love infiniti More

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Very clean, was helped right away, everyone professional and friendly! And my wife really loves her car and friendly! And my wife really loves her car More

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Edgar was patient, informative, and super helpful. He didn’t pressure me, just advised based on inventory. The car I wanted was sold, but he found me one better! Thank you! He didn’t pressure me, just advised based on inventory. The car I wanted was sold, but he found me one better! Thank you! More

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Edgar Guzman was an excellent sales consultant. He answered all of our questions and addressed all of our concerns. He answered all of our questions and addressed all of our concerns. More

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Edgar and Ali made the process quick and easy. No haggling or nickel and diming. Great service! No haggling or nickel and diming. Great service! More

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Was in a tricky situation with a trade in and the people at Grubbs, especially Kenny Jensen, made sure I was taken care of and was happy at the end of the deal. Highly recommend Grubbs Infiniti. at Grubbs, especially Kenny Jensen, made sure I was taken care of and was happy at the end of the deal. Highly recommend Grubbs Infiniti. More

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Heather made my car leasing experience memorable in the best possible way. I look forward to working with her in the future. best possible way. I look forward to working with her in the future. More

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I was expecting a very long day or few days closing and to my surprise, everything flowed perfectly. Everything moved quickly, easily, and with attention. to my surprise, everything flowed perfectly. Everything moved quickly, easily, and with attention. More

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Excellent and very helpful. Great customer service. Edgar was very helpful and resourceful. Great attitude and customer service Great customer service. Edgar was very helpful and resourceful. Great attitude and customer service More

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