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Edgar Rico
Edgar Rico at Envision Lincoln of Duarte

Edgar Rico

Service Advisor

Envision Lincoln of Duarte

1031 Central Ave
Duarte, CA 91010

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4.4
14 Reviews
4.4

14 Reviews

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14 Reviews of Edgar Rico

October 20, 2025

Dealership Rating
Employee Rating

Service reps did a very good and timely job of keeping me informed. Thank you. More

by DBISHOPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas

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Oct 20, 2025

Envision Lincoln of Duarte responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 18, 2025

Dealership Rating
Employee Rating

Seems very busy. Sarah at switchboard is consistently extremely courteous, often going above and beyond to help me reach Edgar. Whenever I do reach Edgar, he is c More

by MINGFISH46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas , Sarah (switchboard operator)

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Oct 19, 2025

Envision Lincoln of Duarte responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

October 17, 2025

Dealership Rating
Employee Rating

I had a great experience with this dealership, I was assigned to Justin for my car he was a great, very friendly and helpful. Everyone at the dealership was very polite and friendly. I highly recommend More

by cdb#1983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas, Phillip Finley

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Oct 17, 2025

Envision Lincoln of Duarte responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Envision Lincoln of Duarte are glad to have you as a customer.

October 17, 2025

Dealership Rating
Employee Rating

He was polite respectful and informative it was a good experience great service thank you More

by ptrish
Service Communication
Recommend Dealer
Yes
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Oct 17, 2025

Envision Lincoln of Duarte responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 08, 2025

Dealership Rating
Employee Rating

I always feel welcomed to your shop and all personnel are quite friendly. Also, Steve Sherwood is a cool dude! More

by KIMBERSULLIVAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas

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Oct 08, 2025

Envision Lincoln of Duarte responded

Thanks for sharing about your experience with Envision Lincoln of Duarte. We appreciate your business and hope to see you again soon!

September 30, 2025

Dealership Rating
Employee Rating

Bad Experience. Watch out when you start signing, they zoom into contract so you don’t see hidden fees. More

by NAO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Marco Barillas, Phillip Finley

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Oct 03, 2025

Envision Lincoln of Duarte responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 28, 2025

Dealership Rating
Employee Rating

Polo’s service is exceptional. He is always responsive and considerate. He has been servicing our cars for years and we will always go back to him. He is one of the best! More

by Mike MacGillivray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas , Polo. 5 stars.

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Sep 28, 2025

Envision Lincoln of Duarte responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Envision Lincoln of Duarte!

September 27, 2025

Dealership Rating
Employee Rating

The employees are always very helpful, whether it is the Service Department or the Parts Department. More

by nl16sams
Workmanship
Service Communication
Recommend Dealer
Yes
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Sep 28, 2025

Envision Lincoln of Duarte responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 23, 2025

Dealership Rating
Employee Rating

very good, caring experience with the professionals of their job. would definitely go back there for the future purchases. More

by chopik222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas, Phillip Finley , Aram

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Sep 23, 2025

Envision Lincoln of Duarte responded

Thanks for sharing about your experience with Envision Lincoln of Duarte. We appreciate your business and hope to see you again soon!

September 14, 2025

Dealership Rating
Employee Rating

Friendly helpful very knowledgeable and caring. Got right in the was taken care of quickly. More

by gchannah2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas

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Sep 14, 2025

Envision Lincoln of Duarte responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Envision Lincoln of Duarte.

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