Edgar Rico | Page 3

I can in due to a recall and asked to have any updates installed as I was getting messages about an upcoming update overnight, but it didn’t happen. Not sure the updates were made and I continue to get no installed as I was getting messages about an upcoming update overnight, but it didn’t happen. Not sure the updates were made and I continue to get notices about overnight updates. The recall issue was addressed. The service department was efficient and I appreciated the appointment line. More

by MBME Verified Customer Verified Customer

Print

Envision replaced transmission in my 2015 MKZ in Oct, which since has been found 'not ready' for smog check. Have driven 1000 miles since, but I'm told O2 Sensor and Heater Sensor still don't have enough which since has been found 'not ready' for smog check. Have driven 1000 miles since, but I'm told O2 Sensor and Heater Sensor still don't have enough 'Drive Cycles' to qualify for a Smog Check. Edgar checked to make sure nothing else is wrong, but otherwise the only advice I'm getting is to 'keep driving more.' Unfortunately my DMV Registration renewal deadline is here and I can't get the Smog Check done! More

by MINGFISH46 Verified Customer Verified Customer

Print

Felt very comfortable and secure with Edgar. He has very high standards can’t say enough. He has very high standards can’t say enough. More

by timothygomez Verified Customer Verified Customer

Print

Very close to my house easy to get appointments and fast turnaround very helpful people turnaround very helpful people More

by nphkhan Verified Customer Verified Customer

Print

Great Service. Took great time for me. I sat in several cars the man was man that walked around the cat lot and very patient went into finance. He was absolutely wo Took great time for me. I sat in several cars the man was man that walked around the cat lot and very patient went into finance. He was absolutely wonderful. Took his time with every question I asked he had an answer or found an answer. The service writers were great. Will always go to Envisyo More

by swinstan617 Verified Customer Verified Customer

Print

Sales person Justin was outstanding ,service department. Edgar was outstanding good service Sales Managers could be better Edgar was outstanding good service Sales Managers could be better More

by SMAZUL55 Verified Customer Verified Customer

Print

Service was great. Our service advisor Polo Hernandez was terrific and very helpful. He answered all our questions and showed great care and concern. Our service advisor Polo Hernandez was terrific and very helpful. He answered all our questions and showed great care and concern. More

by Icbmaeyl Verified Customer Verified Customer

Print

I was previously disappointed and a little leery but Edgar apologized and worked with me to feel better about the situation. Edgar apologized and worked with me to feel better about the situation. More

by MSNAOMI55 Verified Customer Verified Customer

Print

Service was quick and efficient. Drop off was easy and everyone was nice and informative Drop off was easy and everyone was nice and informative More

by karkerasne Verified Customer Verified Customer

Print

Have to admit, I can’t afford seafood general maintenance. My visit was for a recall. Everyone could no have been nicer. Have to admit he “talked” me into throttle body, injection cleaning. I bel maintenance. My visit was for a recall. Everyone could no have been nicer. Have to admit he “talked” me into throttle body, injection cleaning. I believe it was $480 and I nearly choked. BUT I had $177 built up in FORD cash,” so I got that amount discounted off the bill. Got the car back washed and ready to go when promised. What blows my mind, the pay for a Lyft to take you home. Who is this, Lexus? I love it. I’m so impressed with this group I may be tempted to use them for maintenance. Service writers are a kick. 👍 More

by ladybushey Verified Customer Verified Customer

Print