Worst sales experience ever , worst sales man ,sales
manager,and a worst general manager, will never come back , never tried to find a solution from 3 levels of sales. ,found a newer XT6 ,with less mi
manager,and a worst general manager, will never come back , never tried to find a solution from 3 levels of sales. ,found a newer XT6 ,with less miles I paid an additional 7k. ,I paid cash. Still waiting for Mr Covert to call me. Still no call yet.
More
by Hezilla
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2025 -
Covert Cadillac Bee Cave responded
Thank you for taking the time to share your experience—though we’re truly sorry to hear it was such a frustrating one.
It’s clear we fell short of your expectations, and for that, we sincerely apologize. Your feedback is being taken seriously, and we understand how important it is to feel heard and valued, especially when making a major purchase like this. We regret that a resolution wasn’t reached and that communication did not meet your expectations.
Great experience start to finish.
Alex Davis was the stand out on this deal. He deserves a raise and promotion. My husband and I have been in sales for 20 years and he is polished and
Alex Davis was the stand out on this deal. He deserves a raise and promotion. My husband and I have been in sales for 20 years and he is polished and professional.
More
by alannavinson
Verified Customer
Verified Customer
Other Employees Tagged:
Alexander Davis
Dec 31, 2024 -
Covert Cadillac Bee Cave responded
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you had a great experience from start to finish at Covert Cadillac Bee Cave. Alex Davis truly is a standout, and we’re lucky to have him on our team. Your kind words about his professionalism and polished approach mean a lot, especially coming from someone with 20 years of sales experience—what a compliment!
We’ll be sure to pass along your praise to Alex, and while we can’t promise him a promotion on the spot, we’ll certainly let him know how much his hard work is appreciated. Thank you for choosing Covert Cadillac Bee Cave, and we look forward to assisting you again in the future! 🚗✨
Alarming Worst experience ever.
The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal
The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this dealer even in operation. After wasting almost 6 months of my life and weeks of contacting corporate they decided to honor the repurchase very clever they dragged their feet on my situation which led to the possibility of even reordering the Escalade I had waited 2-3 months to receive impossible to reorder since they can only take in 2025 and no longer 2024 orders had they approved my request since the first repair I would’ve been able to get it no problem. Covert Cadillac falls short being certified in anything rather cheat me from my hard earned money which by the way they are making me fight hard for. If Cadillac is even considerate district manager should reach out or even the owner
More
by Santos
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2024 -
Covert Cadillac Bee Cave responded
Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance.
Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.
Great service, not pushy, wanted to make sure my
interests were taken care of. Honest
interests were taken care of. Honest
More
by steven.poitras
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Covert Cadillac Bee Cave responded
Steven, Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team at Covert Cadillac Bee Cave. Providing honest, attentive service is our priority, and we’re glad you felt your interests were well taken care of. If you need anything in the future, don’t hesitate to reach out. We look forward to seeing you again!
Our salesman Aron was fantastic!
He is one of the best sales people we have ever had! Is wife is great too! He made purchasing our vehicle very smooth and quick. The finance lady was
He is one of the best sales people we have ever had! Is wife is great too! He made purchasing our vehicle very smooth and quick. The finance lady was also wonderful! We would definitely come back!
Thank you!
More
by MINDO0620
Verified Customer
Verified Customer
Sep 23, 2024 -
Covert Cadillac Bee Cave responded
Thank you for your wonderful review! We’re thrilled to hear that Aron provided you with fantastic service and made your vehicle purchase smooth and quick at Covert Cadillac Bee Cave. It's also great to know that our finance team made a positive impression. We truly appreciate your support and look forward to welcoming you back for your next vehicle purchase. Enjoy your new ride!
Very nice atmosphere with very courteous sales team With
a very comfortable wedding lounge there.
a very comfortable wedding lounge there.
More
by harrisk808
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Gordon
Sep 11, 2024 -
Covert Cadillac Bee Cave responded
Thank you for your kind words! We're thrilled to hear that you enjoyed the atmosphere at Covert Cadillac Bee Cave and found our sales team to be courteous. We're also glad you appreciated our comfortable lounge area. Creating a welcoming and pleasant experience for our customers is a top priority, so your feedback means a lot to us. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!
We called ahead to confirm the car was still available.
When we arrived, the car was parked out front waiting for us. Anthony and his sales manager came out to greet us. The manager stepped away and An
When we arrived, the car was parked out front waiting for us. Anthony and his sales manager came out to greet us. The manager stepped away and Anthony gave us great information on the car and its features. We test drove the vehicle. Came back and worked a deal that was acceptable within a few minutes without haggling. Highly recommend.
More
by Carlos Martinez
Verified Customer
Verified Customer
Other Employees Tagged:
Anthony Trujillo, Christian Rupp
Sep 03, 2024 -
Covert Cadillac Bee Cave responded
Carlos, Thank you so much for your wonderful review! We're thrilled to hear that your visit to Covert Cadillac Bee Cave went smoothly and that Anthony provided you with excellent information and a hassle-free experience. It’s great to know that the car was ready and waiting for you, and that our team was able to work out a deal quickly and efficiently. We truly appreciate your recommendation and look forward to assisting you again in the future. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thanks again for choosing us!
First time car buyer the dealership was great and had
what I was looking for. Alex made it easy for me had every answer to the questions I had about the car. He made it a not so boring day at the dealer
what I was looking for. Alex made it easy for me had every answer to the questions I had about the car. He made it a not so boring day at the dealership. So when I go back to covert Cadillac bee cave I will be looking for Alexander!
More
by milio32aguilar
Verified Customer
Verified Customer
Other Employees Tagged:
Alexander Davis, Anthony Trujillo
Sep 02, 2024 -
Covert Cadillac Bee Cave responded
Thank you for sharing your experience! We’re thrilled to hear that your first car buying experience at Covert Cadillac Bee Cave was so positive and that Alex made it both informative and enjoyable. It’s great to know he was able to answer all your questions and make the process smoother for you. We’ll be sure to let Alexander know about your kind words, and we look forward to seeing you again for your next visit!