Edson Trujillo
Edson Trujillo at INFINITI of South Bay

Edson Trujillo

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.7
787 Reviews
4.7

787 Reviews

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787 Reviews of Edson Trujillo

September 29, 2025

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Employee Rating

Edson greeted us when I arrived with my wife. He quickly checked us in and set the expectations clearly. Our vehicle was finished quickly. All in all our service was 10 out of 10. Would definatel More

by DFSJ2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We’re thrilled to hear that Edson made your visit smooth and efficient, from check-in to setting expectations and getting your vehicle back to you quickly. A “10 out of 10” experience is exactly what we strive for, and we’re so glad we delivered that for you and your wife. We truly appreciate your recommendation and look forward to welcoming you and your family back to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

September 26, 2025

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Employee Rating

I enjoy and prefer working with Edson. He’s a great communicator who listens carefully to concerns and works to solve. He keeps me informed of issues and progress and is always upbeat. More

by HMCAMPBELL1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re delighted to hear that working with Edson has been such a positive experience. His communication, attentiveness, and upbeat attitude truly make a difference, and we’re proud to have him on our team. We’ll be sure to share your kind words with him. We appreciate your trust and look forward to serving you again at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

September 20, 2025

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Employee Rating

We drive 15 miles to service our car at SB because we love the service. More

by ALEX_SCTROJANS
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo

Oct 01, 2025

INFINITI of South Bay responded

Hi Alex! Thank you so much for making the extra drive to see us! We truly appreciate your loyalty and the trust you place in our team. It means a lot to know that our service makes the trip worthwhile, we’ll always do our best to keep it that way Looking forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

September 19, 2025

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Helped me with a loaner. Completed job as expected. Only go there for my service More

by PNPDEB
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Only met Edson

Sep 20, 2025

INFINITI of South Bay responded

Thanks so much for sharing your positive experience! We’re glad we could help with a loaner and that your service was completed just as expected. It’s wonderful to hear that you trust us for all your service needs, we really appreciate your loyalty. Don't forget to check back on our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

September 18, 2025

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Service representative are always available and very knowledgeable. One recommendation, to have snacks in the waiting here. More

by PALMDALEMB
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2025

INFINITI of South Bay responded

Thank you for taking the time to leave this positive review! We’re glad to hear our service representatives are always available and knowledgeable, and making sure our guests get the help they need is always our goal. Looks like we must have run out of snacks during your visit, but next time be sure to check with our receptionist, she'll restock them for you! We really appreciate your feedback and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

September 16, 2025

Dealership Rating
Employee Rating

Great service. Everyone was polite and professional when taking care of my q60. Car runs great and smoother after taking it in. More

by JCLEVENGER1990
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Felix Le

September 14, 2025

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I came in for oil change and tire rotation. However, they didn't rotated my tires. Can't trust them. More

by 33668II
Recommend Dealer
No
Sep 18, 2025

INFINITI of South Bay responded

Hello, thank you for your feedback. We apologize for any miscommunication or disappointment regarding your recent service visit. We want to address your concern directly and find a solution. Please contact me directly at 310-325-5555 so we can look up your service records and confirm the details of your visit Additionally, we want to clarify that a tire rotation is not automatically included with a standard oil change. For future visits, please make sure to request a tire rotation when you check in with our service team, and we will be happy to include it on your repair order. We appreciate your business and hope to speak with you soon to resolve this. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

September 14, 2025

Dealership Rating
Employee Rating

Received perfect customer service and advice and turn around tome was as promised. Will recommend South Bay Infinity to all driving excellence! More

by IZZIE462
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 20, 2025

INFINITI of South Bay responded

Thanks so much for taking the time to leave this GREAT review! We’re thrilled to hear you received perfect service and that everything was done right on time. It means a lot that you’d recommend South Bay Infiniti to others, we really appreciate it! Can’t wait to see you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

September 11, 2025

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Excellent service team, fast and professional. And they greet everyone like friends/family, very courteous. More

by DSLIANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Robles

Sep 20, 2025

INFINITI of South Bay responded

Thanks so much for the awesome review! We’re thrilled to hear our team made you feel right at home and treated like part of the family. Providing fast, professional service while keeping things friendly is exactly what we aim for. We really appreciate your kind words and can’t wait to see you back soon! Carlos Robles Service Manager INFINITI of South Bay

September 08, 2025

Dealership Rating
Employee Rating

Great service, always professional! I appreciated Mr. Zamora keeping me updated on the status of my vehicle. When service was complete my vehicle sparkled inside and out. Top notch serv More

by SLANUNLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Zamora

Sep 20, 2025

INFINITI of South Bay responded

Thanks for leaving this positive review! We’re glad that Mr. Zamora kept you updated throughout your visit and made the process easy and professional. It’s great to know you left with not only excellent service but also a sparkling clean vehicle. We appreciate your trust in us and look forward to delivering that same top-notch experience every time you return! Carlos Robles Service Manager INFINITI of South Bay

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