Edson Trujillo

Always efficient and courteous, minimum waiting time, they listen and address your concerns, also love the option that I can show up without making an appointment if need to. they listen and address your concerns, also love the option that I can show up without making an appointment if need to. More

by ELVRABANNER Verified Customer Verified Customer

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Carlos service manager and all staff have a very good customer service and professionalism, thank you very much customer service and professionalism, thank you very much More

by JORGE41 Verified Customer Verified Customer

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Excellent, easy, convenient, and efficient. .. They provided a thorough assessment of and recommendations for my vehicle. Before I knew it, the service was done.... .. They provided a thorough assessment of and recommendations for my vehicle. Before I knew it, the service was done.... More

by EA_BAISLEY Verified Customer Verified Customer

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Infiniti of South Bay by far has the best customer service team. They really go above and beyond when making you feel comfortable from start to finish when you come in to get your vehicle serviced. service team. They really go above and beyond when making you feel comfortable from start to finish when you come in to get your vehicle serviced. More

by IAMJEREMIAHROSS Verified Customer Verified Customer

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Such amazing service. I would recommend everyone and anyone. I always feel so welcomed any time i go in. I would recommend everyone and anyone. I always feel so welcomed any time i go in. More

by Dchacon Verified Customer Verified Customer

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Edson is the best. The customer service is excellent. I will be there to do my spark plugs for my Infinity QX 60. The customer service is excellent. I will be there to do my spark plugs for my Infinity QX 60. More

by JOESUBRAMANIAM Verified Customer Verified Customer

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I brought my vehicle in under the assumption that the fuel pump had failed. The dashboard showed over half a tank of fuel, so it seemed like the logical issue. After inspection, your technicians confirme fuel pump had failed. The dashboard showed over half a tank of fuel, so it seemed like the logical issue. After inspection, your technicians confirmed that a new fuel pump was required, quoting me over $1,400 for the repair. I ultimately chose not to have the work done at South Bay Infiniti and instead took the vehicle to a trusted family friend since they could do the work that day. Upon arrival, we discovered that the tank was completely empty — not even close to half full. I have photo evidence to support this. We refueled the car, reinstalled the same fuel pump, and the vehicle started without any issues. The fuel gauge also read accurately afterward. Frankly, I’m extremely disappointed in the lack of thoroughness from your service department. Rather than properly diagnosing the problem, the technicians jumped straight to an expensive and unnecessary repair. This not only erodes my trust in your dealership, but also raises serious concerns about the integrity and competence of the service team. I’ve been a loyal South Bay Infiniti customer for many years, consistently bringing my vehicles in for service. However, this experience has made me seriously reconsider continuing to do so. On top of the inaccurate diagnosis, I was charged a $250 diagnostic fee for a problem that was ultimately misidentified. Given the circumstances, I believe a refund of this fee is more than reasonable and hope it will be processed promptly. More

by COLLINMACK22 Verified Customer Verified Customer

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South Bay Infiniti is a wonderful dealership! Management and the staff went above and beyond to ensure my experience there was exceptional. I am completely satisfied and will refer everyone I kno Management and the staff went above and beyond to ensure my experience there was exceptional. I am completely satisfied and will refer everyone I know to that dealership. More

by THEWORDINME3 Verified Customer Verified Customer

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Service was fast and great. Waiting area was clean and neat. They kept me informed of the workbprogress Waiting area was clean and neat. They kept me informed of the workbprogress More

by DIANE_TALTON Verified Customer Verified Customer

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Edson is such a friendly and helpful person, He was great about giving me updates about my car. I have been to the service department at Infiniti South Bay twice now and he was awesome both times! about giving me updates about my car. I have been to the service department at Infiniti South Bay twice now and he was awesome both times! More

by mara.mcphee Verified Customer Verified Customer

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