Edson Trujillo
Edson Trujillo at INFINITI of South Bay

Edson Trujillo | Page 86

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.8
898 Reviews
4.8

898 Reviews

Write a Review

898 Reviews of Edson Trujillo

November 28, 2018

Dealership Rating
Employee Rating

Reset the dashboard & rotation of my tires. Good service and attentive staff. The computer system was down, so it took longer than expected to get the service started. Happy construction is fina More

by STARKMANSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2018

INFINITI of South Bay responded

We are so appreciative in your understanding our our recent computer issues. Unfortunately both our main lines and back-up lines were disrupted this week due to unforeseen accidents that brought both of our lines down. Please know that this was totally out of our control and that we worked with AT&T to bring our lines up as quickly as possible. We are happy to learn that we were able to complete your transaction. Thank you for your patience and loyalty.

November 27, 2018

Dealership Rating
Employee Rating

Eddy is very knowledgeable and pleasant to work with. Eddy’s been great, always accommodating to my schedule, sometimes arranging the loaner car and helpful with all the questions with necessary need for More

by JESUS4ESTHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2018

INFINITI of South Bay responded

Jesus, Thanks for the great review of "Eddy"! We appreciate your feedback and kind words on his high level of customer service. Thank you for servicing your INFINITI at INFINITI of South Bay!

November 26, 2018

Dealership Rating
Employee Rating

RUDE CUSTOMER SERVICE REPRESENTATIVE I usually deal with CANDICE which is very nice, great attitude.She left early and told me Eddy will help me I told him before they started my car I ha More

by MZKESHAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 28, 2018

INFINITI of South Bay responded

We honor all of our printed or online coupons at INFINITI of South Bay. The fine print in our disclaimers asks that you submit any at the time that your service is written. This is more of a formality as it makes it easier to do the paperwork correctly ahead of time. We will still honor the coupon regardless. Can you please call our Service Director, Thomas Moncayo at 210-325-5555 at your earliest convenience so that we can get this fixed? Thanks so much for bringing this to our attention and please update your review if we are able to resolve to your satisfaction in a timely manner.

November 22, 2018

Dealership Rating
Employee Rating

GREAT CUSTOMER SERVICE Edson is the Best! He is helpful, professional, knowledgeable and very pleasant. GREAT CUSTOMER SERVICE! He is an ASSET to the Infiniti at South Bay. More

by BELIA4UCLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 24, 2018

INFINITI of South Bay responded

Great customer service is what we strive for at INFINITI of South Bay. We are so glad to learn that you found Edson to be helpful, professional and knowledgeable - this is an awesome compliment as this is exactly what our Service Advisor strive to achieve. We appreciate that you recognize Edson as an asset to our organization, as we see him in this light also. Thanks for your time in writing your review and thanks for your business.

November 20, 2018

Dealership Rating
Employee Rating

Amazing service! Infiniti of South Bay took very good care of me. From the general manager Rob to the service consultant Edson Trujillo. I have been a loyal customer s More

by SPONCE2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Alvarez, Rob Schweizer, Finance Director Kim

Nov 24, 2018

INFINITI of South Bay responded

Congratulations on your new INFINITI Q60, you'll love the increased performance and technology in your upgrade. We appreciate the loyalty of both you and your family to INFINITI of South Bay. And, we are so pleased to learn of your satisfaction with both our sales and service teams. We strive to provide a personal approach and luxury experience - it is gratifying when this is recognized. Thank you.

November 14, 2018

Dealership Rating
Employee Rating

Great Customer Service My experience with Infiniti of South Bay has always been professional and courteous since 2001. The employees have changed, but not the service! Than More

by SYM0829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Candice Roxas

Nov 14, 2018

INFINITI of South Bay responded

Thanks so much for your loyalty for coming to INFINITI of South Bay for 17 years! We are glad that we were able to provide such great customer service. Our pricing is very competitive for the luxury market, and we provide a higher level of service and much better facilities and amenities than the average garage. If you're on a budget or just waiting for the best deal, please remember that we post new service coupons on our website every month.

November 14, 2018

Dealership Rating
Employee Rating

2017 QX50 Thank you Edson for keeping my family and I safe on this road! I Love INFITINI OF South Bay! Highly recommend it! My rating 10 stars! More

by LOREGOMEZPONCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2018

INFINITI of South Bay responded

Thanks for the LOVE! We appreciate your 10 STAR rating!!! We are so pleased to learn that your are safe on the roads because of Edson and INFINITI of South Bay. And, we are so grateful of you for taking the time for this online post. Please remember to check our website for current service offers, and we look forward to taking care of you and your family for years to come.

November 09, 2018

Dealership Rating
Employee Rating

Excellent overall service Always a good experience here at south bay. Staff are great and the new showroom is very nice. Edson did an excellent job explaining the work on the More

by JNRIVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2018

INFINITI of South Bay responded

Thank you for your 5 STAR review of your experience at INFINITI of South Bay and for your compliments on our staff and facilities! And thank you for your positive feedback on your Service Advisor Edson. Please be sure to join us this weekend, Saturday November 10th for our Grand Opening celebration. Details on our website. Hope to see you there!

November 07, 2018

Dealership Rating
Employee Rating

Awesome The service was great, they serviced my car fast and quick, Edson went over what was done to my car make sure he q Asked if there was any question More

by CLAUDIAINOCENCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2018

INFINITI of South Bay responded

Claudia, We appreciate your awesome review of Edson and your service experience at INFINITI of South Bay. Our Service Advisors are trained to go over what was completed on your vehicle and to make sure all of your questions are adequately answered. Good to hear that this helped make your experience great!

October 31, 2018

Dealership Rating
Employee Rating

75,000 mile service Edson, is always professional and kept me up to date on the progress during my service appt. I like the new location. Waiting room TV does need full More

by ROB660
Recommend Dealer
Yes
Oct 31, 2018

INFINITI of South Bay responded

Thank you for your 5 STAR review of your service visit at INFINITI of South Bay. We will certainly look into your suggestion for the TV room. And thank you for sharing that Edson was professional and kept you informed on the progress of your vehicle. Glad we were able to provide great service!

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