Edson Trujillo

INFINITI of South Bay responded

Thank you so much for leaving this review about your service experience with us here at Infiniti of South Bay! We're glad to hear your recent visit was just as positive as your past experiences, consistency and clear communication are exactly what we strive for. Thank you for your loyalty and continued trust in us! We look forward to taking great care of you again at your next visit! Don't forget to check our website for service deals and specials next time you stop by. Thanks! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this GREAT review! I’m happy to hear Edson took such good care of you, he always greets our customers with a smile and prioritizes quick service. We're also glad you enjoyed the clean and comfortable environment; we work hard to make sure every part of your experience is a positive one. Thanks again for choosing Infiniti of South Bay. We look forward to seeing you next time! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Jordan! Thank you so much for sharing your experience! I’m thrilled to hear that Edson took such great care of you and went above and beyond to make sure everything was handled just right. He truly takes pride in understanding exactly what our customers need. I'll be sure to pass along your kind words to him, it will mean a lot. Thank you again for trusting Infiniti of South Bay. We look forward to continuing to serve you with the same level of excellence on every visit! Don't forget to check back on our website for service deals and specials for the next time you stop by! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this review! It truly means a lot to us that you had such a positive experience. We take great pride in delivering professional, excellent customer service, and it’s wonderful to know it made a difference for you. Thank you for trusting us and for being willing to recommend us to your friends and colleagues! Don't forget to check back on our website for service specials for your next visit. See you soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re glad you appreciated the efficiency, communication, and comfort we work hard to provide. Keeping you updated and making sure you’re comfortable while you wait is very important to us. It’s always our goal to make servicing your vehicle as easy and stress-free as possible. We look forward to welcoming you back again soon, and thank you for being part of the Infiniti of South Bay family! Thanks again, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the incredible review! It’s truly humbling to be referred to as "General Kelvin," but I have to say, the real credit goes to Mike Molles and our entire team. We pride ourselves on delivering top-notch service, and it’s always a pleasure to see the smiles on our customers' faces as they drive off happy with their new vehicles. Mike’s passion for “fighting for your mobile freedom” is unmatched, and I’m proud to have him on the "front lines" with me. That's a good idea about the Platinum Key Fob! Thanks again for your loyalty and for being a valued part of the Infiniti of South Bay family, we can’t wait to serve you again! Thanks again, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you once again for your kind words and continued trust! It truly means a lot to all of us here, especially Edson, Andre, and myself, to know that your experiences have consistently been positive since 2021. We’re proud to have a team that’s always ready to step up, even on short notice, and take great care of you and your Q60. It’s customers like you who make what we do so rewarding. We look forward to seeing you again and continuing to provide the excellent service you deserve! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience! We are truly honored by your kind words and loyalty. Hearing that Edson has earned your trust and confidence, even over other dealerships and brands, means a lot to us. We’re happy to have Edson on our team, and we’ll be sure to share your thoughtful feedback with him and the technicians who work so hard behind the scenes to keep your vehicles in top shape. THANK YOU, we love getting to work with customers like you! We look forward to continuing to provide you with exceptional service for many years to come! See you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this five-star review! We're so glad to hear you had a helpful experience, our team works hard to ensure that our customers always leave happy. We'll be here and ready to assist you again when it's time for your next service! Looking forward to seeing you again at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this FIVE-STAR review! We're thrilled you had such a positive experience with our team. We always aim to be friendly, clear, and helpful. Thanks for recognizing our hard work! We appreciate your kind words and look forward to serving you again! Carlos Robles Service Manager INFINITI of South Bay