Edward Fritts
Edward Fritts at Brown-Daub Kia

Edward Fritts | Page 15

Express Service Advisor

Brown-Daub Kia

3600 William Penn Hwy
Easton, PA 18045

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4.6
176 Reviews

Dealership Experience

3 yrs, 9 mos

4.6

176 Reviews

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176 Reviews of Edward Fritts

July 16, 2023

Dealership Rating
Employee Rating

I love the Brown Daub Kia I’m Easton. Especially the service center. They are always so helpful, knowledgeable and pleasant. More

by coleenv74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Mullen, Crystal Todd

Jul 17, 2023

Brown-Daub Kia responded

Thanks, Coleen, for sharing your thoughts about your experience with Brown-Daub Kia. We appreciate your business and hope to see you again soon!

July 16, 2023

Dealership Rating
Employee Rating

Outstanding customer service. He explained my problem to me and advised me to wait until I get home. This way I woukd not have to pay a diagnostic fee if parts did not come in. More

by Texas Traveler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Mullen, Crystal Todd

Jul 17, 2023

Brown-Daub Kia responded

Thank you for choosing Brown-Daub Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 13, 2023

Dealership Rating
Employee Rating

Quick and easy scheduling and customer service. They answered all of my questions with ease. The appointment went faster than I thought. They also informed me of a part recall and took care of it d More

by toya_joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sorrentino, Travis Nelson , Steven Hoover, Tim Mullen, Steve Parr, Crystal Todd

Aug 01, 2023

Brown-Daub Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Jul 13, 2023

toya_joy responded

Thank you for your fast and easy service.

July 13, 2023

Dealership Rating
Employee Rating

We were lied to by the Service department saying we needed a new motor. Service department wrote a quote for $12K on my KIA Forte that is only worth 5K!!! This dealership has the most Horrendous Custo More

by Dtorelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Sorrentino , Tim Mullen, Steve Parr, Crystal Todd

Jul 14, 2023

Brown-Daub Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. I did check into your service history with us, it looks like it was here only this one time for recalls and to check a knocking noise. We did the recalls and checked the engine noise . We found it does need a motor , it is not covered by Kia's warranty because you are the third owner . We did not check on the value of your car , we did what you asked us to do. Please call me any time to see if I can help you in way. Steve Parr General Manager/Vice President 610.829.3009

July 07, 2023

Dealership Rating
Employee Rating

Always an Excellent Experience at Brown-Daub KIA. Staff is Friendly, Professional, Knowledgeable, and keep You updated on the status of your KIA. I highly recommend Brown-Daub. More

by littleman_duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sorrentino, Travis Nelson , Steven Hoover, Tim Mullen, Steve Parr, Crystal Todd

Jul 10, 2023

Brown-Daub Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 24, 2023

Dealership Rating
Employee Rating

The service department always goes out of their way to do a great job - even a wash and vacuum included. You guys rock. More

by Rina
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Tim Mullen, Crystal Todd

Jun 26, 2023

Brown-Daub Kia responded

Thank you, Rina, for choosing Brown-Daub Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 23, 2023

Dealership Rating
Employee Rating

Nice, polite and professional, explaining all what my car needs and general review Very satisfied More

by caballeromario673
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chris Sorrentino, Travis Nelson , Steven Hoover, Tim Mullen, Steve Parr, Crystal Todd

Jun 23, 2023

Brown-Daub Kia responded

Thank you, Mario! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Brown-Daub Kia.

June 23, 2023

Dealership Rating
Employee Rating

I always take my Sporage back to the dealership for certified Kia service. Everyone is very helpful. More

by drax1955
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Tim Mullen, Crystal Todd, Michelle

Jun 23, 2023

Brown-Daub Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 22, 2023

Dealership Rating
Employee Rating

Good customer service . My car was in and out in a few hours ! Everything was great More

by ggeegino
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Tim Mullen, Crystal Todd

Jun 23, 2023

Brown-Daub Kia responded

Thanks for sharing about your experience with Brown-Daub Kia. We appreciate your business and hope to see you again soon!

June 20, 2023

Dealership Rating
Employee Rating

I have been a client for years and I have been treated with the greatest respect and professional support. More

by WILLIAM REX
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Travis Nelson , Tim Mullen, Crystal Todd

Jun 21, 2023

Brown-Daub Kia responded

William, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Brown-Daub Kia, we look forward to having you as a valued customer for many years to come!

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