Eli Lara | Page 14

Cuando he llevado mi Jeep a servicio El señor Eli Lara siempre me atiende pacientemente hace su trabajo excelente es una persona muy profesional. A esto le llamo calidad de servicio. siempre me atiende pacientemente hace su trabajo excelente es una persona muy profesional. A esto le llamo calidad de servicio. More

by Carlos Yu Verified Customer Verified Customer

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Everyone was very professional and hospitable. The service was excellent, timing was accurate and everything went smoothly. The service was excellent, timing was accurate and everything went smoothly. More

by kiara.thompson Verified Customer Verified Customer

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Hope your purchase does not need service. Bad experience for third time. I am regretting this entire deal. My first experience was with Greg. He was good. Great follow up and realistic expec Bad experience for third time. I am regretting this entire deal. My first experience was with Greg. He was good. Great follow up and realistic expectations given the nature of staffing issues. Today I have been on hold to the point of voicemail 3 times. Eli, my current service advisor sent a text this morning on instructions on how to reach him. I responded to the text explaining that my service advisor is Greg and the person I spoke with yesterday informed me that Greg would handle my issue today. Well needless to say, Greg is not in today so I have Eli. This man has given me the run around and is no longer responding to text messages. I finally got thru to him about 10 minutes ago only for him to tell me that he and the tech get off at 5 and "hopefully" my vehicle will be ready by 7pm. Earlier in the a text he told me that we may need a loaner because he has to complete a claim for the parts. Now Eli just told me that he will not be getting me a loaner because "he" is already paying for the rotors job and he won't be paying for a rental. What kind of service is that? Now I am stuck in limbo not knowing what to do. He brushed me off basically telling me when I get there, me and the closer person will have to figure out what to do. This is awful service. Not sure how I will get to work tmrw, not sure if they will provide me with anything for transportation. I have asked to speak with the manager Paul, but of course, that went to voicemail. I am so frustrated with this entire experience. Purchased the vehicle in late April and have been back for service 4 times because they are brushing off the issue instead of fixing it. More

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Great and timely service. Eli went the extra mile in making sure everything was finished and kept me informed. Eli went the extra mile in making sure everything was finished and kept me informed. More

by balhal Verified Customer Verified Customer

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Brought my vehicle in for a recall even though i had no problem, now I have an exhaust leak. The catalytic converter itself was installed correctly, but I can feel and hear the air leaking right after it.. problem, now I have an exhaust leak. The catalytic converter itself was installed correctly, but I can feel and hear the air leaking right after it... I don't have to time to bring it back so I'll just correct it on my own time. More

by Harley Verified Customer Verified Customer

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Eli provides great customer service and is quick to get the service on my truck done. the service on my truck done. More

by gabriel14 Verified Customer Verified Customer

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Amazing everything is perfect with de service, and eliezer is a good person thanks for that eliezer is a good person thanks for that More

by bryanazauje01 Verified Customer Verified Customer

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The service department did an excellent job as usual. They diagnosed my problem expedited and correct as usual. Thanks They diagnosed my problem expedited and correct as usual. Thanks More

by Lloyd01 Verified Customer Verified Customer

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I called on short notice. Eli got me in and provided the service that I needed with exceptional courtesy and accommodation. Above and beyond seems to be his motto. Thank yo Eli got me in and provided the service that I needed with exceptional courtesy and accommodation. Above and beyond seems to be his motto. Thank you! More

by jimyawn Verified Customer Verified Customer

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Great service car was clean when I was done would recommend it to other friends and family members thank you recommend it to other friends and family members thank you More

by Autodon11 Verified Customer Verified Customer

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