Elian Khouri | Page 2

Very helpful team. I found the car I wanted on the internet. I got the price I wanted and was able to finance, so I drove it home the same day. Nick, Anthony and Elian I found the car I wanted on the internet. I got the price I wanted and was able to finance, so I drove it home the same day. Nick, Anthony and Elian were all extremely helpful. Thanks! More

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Quite possibly the Worst experience I have ever had. This is a long but necessary explanation. I apologize for the length. but read it if you are considering using this dealer. I have never written a rev This is a long but necessary explanation. I apologize for the length. but read it if you are considering using this dealer. I have never written a review of anything, but I felt this experience warranted it. My wife and I had planned a trip for us and our seven children to Disney World for our summer vacation. In preparation for the trip, I had started to work on our Ford Econoline E-350 XLT passenger van that we use for taking trips. I added a hitch, had the tires rotated and balanced, had the oil changed, and the air conditioning system serviced, had the windows tinted, and put in a new battery. Essentially, trying to prepare the vehicle for the long journey from Westport Massachusetts to Florida. On Wednesday evening July 20th 2016, I went to go and fill the van up with gas so that we would be ready to leave at 3 a.m. Thursday morning. Upon starting, the vehicle began to sputter and eventually shut off and would not start again. I could get the engine to crank, recognizing that it had enough power to engage the starter motor, but it would not start. I tried to troubleshoot the problem over the next several hours until 3 o'clock in the morning; at which point I decided that it needed to be serviced by a Ford dealership. I found a dealership online that I could make an appointment with first thing in the morning. I called AAA to ensure that I could get the van towed to the dealership and then spent the next several hours waiting. I again called AAA first thing in the morning and arranged for them have a tow truck come to my house. They brought a flatbed transport and took both me and my vehicle to Tasca Ford in Seekonk Massachusetts. While waiting for the tow truck, I managed to get a hold of a service adviser at the dealership by the name of George. I told him what was going on with a vehicle and that we had planned to leave to drive to Florida and we needed to get the vehicle serviced so that we could make our trip. He assured me that they could take us in and that they were staffed to fix the problem. We reach the dealer about 8:30 in the morning on Thursday July 21st. I again made it very clear with the service advisers that I needed to make sure the vehicle was in complete working order and that it would make it to Florida because we would be leaving once I left the dealership. After several hours of waiting, the service adviser came out to speak with me. He informed me that I needed a new fuel pump and that it was going to cost over $900 to fix. As I was looking over the bill I looked up the price of a fuel pump online and noticed that the dealership (Tasca) sold the part online for $275 but they wanted to charge me $461 for the same part. I got upset at this fact and told them so. I explained to them that I came to a Ford dealership expecting first-rate service and that I was willing to pay for the first-rate service, but I did not want to be “raked over the coals” on the parts. George went off to speak with the parts manager. They wound up reducing the price to 381 dollars for the part. I asked them if they were sure that this would fix the problem and they said “yes”. So I reluctantly signed off on the invoice for $836 and they ordered the part and began working on the van. I continued to wait at the dealership and do my own investigation both online and by calling other dealerships to see if maybe they might not be getting to the real problem. I am always extra cautious when I get my vehicle serviced to ensure that things get done properly. I had a service adviser from another dealership tell me to have them check the Fuel Sender Module located on the driver side near the spare tire in the back of the van. So I went inside and spoke to George again and asked them if they had checked this component. I was told by another dealership that this is a component that goes bad routinely on the E350 vans, that replace the part was an $80 part, and took about 15 minutes to replace. I was also told by several dealerships that they always replace this part when there's any indication that there might be a fuel pump issue. In speaking with George, the service adviser, he assured me that they had checked this component and if there was nothing wrong with it. After installing the new fuel pump I noticed that they were still having problems starting the van and keeping it running. At this point I was on the phone standing outside of the service bay when I witnessed the service technician grinding the frame rail of the van near the Fuel Sender Module. As he continued to grind on the rail, I noticed a box fall off the vehicle and hit the floor. After witnessing this, I became very concerned. I went inside and spoke to George again and asked him what they were grinding on the vehicle. He assured me that it was just a bolt that they needed to replace. I took him at his word and went and sat and waited for them to finish servicing the van. After about 6 hours or so of waiting in the dealership they finally came out and told me that the van was done everything was fixed and that I was ready to go. Once again, I asked George “Are you sure that the vehicle is fixed? My wife and I and our seven children are leaving for Florida as soon as this is done and I need to be absolutely certain that it is fixed and will make the trip to Florida.” He said, “Absolutely it will make it to Florida and back with no problems!” I paid the bill with my Navy Federal Credit Card, got in the van, and drove back to Westport. It is about 22 miles from Seekonk to Westport. When I returned home, we finished packing the van, got everyone loaded up, stopped and got gas, and got on the highway about 3:30 p.m. on Thursday afternoon, July 21st, 2016. About an hour into Connecticut a light came on the dashboard that looked like a wrench. I immediately called the dealership in Seekonk and told them that the vehicle was experiencing some issues and that I needed help. The service adviser that I spoke with at this time had said that he was unsure what was going on and that George had left for the day. He then said that I could bring the vehicle back in once we came back from our trip to Florida. I informed him that “my wife and my children were in the car and we were on our way to Florida. We needed immediate help, not when we got back, and I was not certain that the vehicle was going to make it.” They reluctantly began to help us find a dealership in the area. We did our own search as well. We came up with a dealership in Branford Connecticut where the service department was still open. He immediately called the dealership as did we and let the dealership know that we were coming in and needed immediate assistance. We wound up working with a service adviser in Branford named Robin Shapiro-Miller. While in route to the dealership she managed to secure the technicians needed to work on the van as well as the parts department manager, herself, and another service adviser who all agreed to stay late and help us solve our problem. When we got to the dealer in Branford they immediately began working on the van. My wife and my seven children then I went into the waiting room. After an hour or so we were all hungry so we got some food out of the van and made peanut butter sandwiches in the waiting room of the dealership. At one point the other service adviser brought in popsicles for my children. While this was happening Robin was frantically working with the Tasca in Seekonk back in Massachusetts trying to find out what they had fixed, and to secure payment from them. She felt they needed to pay for any issues that we were experiencing and the problems originated there. She did not feel comfortable having us incur any additional charges. She informed me that Tasca did not want to cooperate. Being a truly customer centered service adviser, she wound up getting a hold of a general manager at another Tasca dealership in Connecticut, who then called the general manager of the Seekonk location in Seekonk Massachusetts, who then in turn called Robin from his home to discuss the issue. She spoke with James Teague the general manager in Seekonk and he assured her that they would take care of paying for getting the vehicle working again. Several hours later after they looked over the vehicle in detail they found that the Fuel Sender Module had been modified with a secondary grounding wire that had been welded to the original ground wire. The also noticed that this wire was loose. They could not figure out why the secondary wire was attached and informed me of this at that time. It was then that they informed me it was their opinion that something had been done to the vehicle that didn't need to be done. They took the vehicle for a test drive on the highway and on the back-roads trying to ensure that it was back to working condition. About 10 o'clock we were back in the van and on our way To Florida. At about 3 o'clock in the morning we were near Richmond Virginia, when the same wrench light came on again. This time I immediately started experiencing a serious issue. Then very suddenly, while driving 70 miles an hour, the engine cut off completely and I lost both steering and breaking in addition to the engine power. As I tried to maneuver the van over to the side of the road a semi-truck, who is approaching rapidly from behind, began to honk its horn and started to fishtail, narrowly missing our van as I struggled to reach the breakdown lane. We continue to coast and I repeatedly tried to start the vehicle. It eventually started again and sputtered. I was able to get it off the highway to a truck stop At Exit 89 on I95 in Virginia. There we stopped at a TA truck stop and I collected myself and filled the van back up with gas thinking that maybe it was bad fuel that caused the issue. At this point, I no longer felt safe and that by continuing to drive I would be putting my family in serious danger. My wife and we needed to stop for the night and that we should look for a hotel nearby. We called several Hotels in the area before finding a place that had 2 rooms that we could rent for the remainder of the night. We decided to try and make it to the hotel which was only a mile or so down the road. Upon getting back on the road the vehicle begin to sputter again and for the second time I lost complete power. This time losing all the lights, the engine power, the brakes, and the power steering. I managed to coast off of the exit to Wawa convenience store. At this point my wife and my kids were crying and I was pretty shaken up as well. We called AAA again for the second time in 24 hours and got a tow to Spring Hill Suites in Ashland, the hotel we were staying at. After about an hour the tow truck and a taxi showed up to take us to the hotel. We got there around 4:30 in the morning on Friday, July 22nd, 2016. We were met by Joy who was working at the front desk who gracefully helped my wife and my children to their rooms. First thing in the morning I got up and began to call Local dealerships and went through seven dealerships before I found Sheehy Ford and spoke to Moe Kiely the truck service adviser at the Dealership. Near complete breakdown at this point, I sat there in tears and explained the situation to Moe. He said he could not vouch for the other dealerships, but he was certain that his dealership was capable of figuring out what the problem was. I called AAA again and arranged to tow my vehicle for a third time in 24 hours to the Sheehy Ford in Ashland, Virginia. While waiting for the tow truck I reached out to Robin in Branford Connecticut. She had asked that we keep her informed of our situation. She had spoken at length with the general manager of the Tasca Seekonk dealership and told him that he needed to give us a call to talk over the situation. I had not received any word or any call from the dealership in Seekonk up to this point. I got off the phone with Robin and immediately called the Seekonk dealership asking for James Teague the general manager. He was not available at that moment but they gave him the message and said that he would return my call. About 15 minutes later I got a call from him and we began to discuss the situation. During this conversation he said that he had spoken with Robin and that he had made arrangements to pay for anything they had done in Branford. I told him that I was taking the car to yet another dealership because I was still having an issue and I felt like he needed to deal with that as well. I explained to him I felt that it was grossly negligent on their part to let me leave their dealership with a van in the condition that it was in. I told him about the part that I felt was the problem, or at least was a part of the problem, and about how I saw one of his technicians grinding the area of the frame rail around the part and that it had fallen off the vehicle and hit the ground. No one ever actually told me this, and I would not have known it I hadn’t seen it with my own eyes. He told me to give the Sheehy Ford dealership in Ashland his number and that he would speak with them about what was going on. At this point I still haven't slept. I got my kids up to help me unpack our van not knowing if the problem would get resolved or knowing fully what they needed to do. I accompanied the tow truck to the dealer. Upon arriving I was immediately greeted by Moe and with 2 minutes they had my keys and were beginning to work on the problem. Moe asked me to hang around until they could do an initial diagnosis. After about an hour or two, he came out to speak with me. He informed me that there seemed to be a problem with the Fuel Sender Module and that they needed to order the part to replace it. He then told me that there was a secondary wire welded onto that component that should not have been there. This is the same thing that I was told in Branford Connecticut by the service adviser there, Robin. Keep in mind this is the same part I asked Tasca to check, saw them grinding on the frame near, and witnessed hitting the ground. I then gave him Robin's phone number and asked that he call the Branford dealership to get their story on what was going on with the vehicle. I also gave him the Tasca Ford number in Seekonk so that he could call them and see what they did. In addition I asked that he reach out to James Teague to speak with him about reimbursement. While continuing to speak with Moe, he told me that “in every instance where there is a fuel pump replacement, we replace the Fuel Sender Module first to ensure that it is not what is causing the problem.” This is largely due in part to the fact that the part is about $80 and takes about 15 minutes to replace. Moe was able to reach Robin in Connecticut but did not receive a call back from the Tasca dealership in Seekonk. Having no other choice I told him to continue on with fixing the vehicle not knowing whether or not I would have to pay for it. He went ahead and ordered the parts and got me a ride back to the hotel in order for me to rest. Still feeling anxious, worrying about my family’s safety and about what was going on with the van I was unable to sleep even though I hadn't slept since Tuesday night. The hotel we're staying at needed the rooms back that we were staying in and we were needed to check out. While continuing to wait on the van we hung out in the lobby of the hotel with all of our stuff. At about 2:30 in the afternoon on Friday, July 22nd, Moe called me up and said he would send a vehicle to pick us up. So my wife, 7 kids, and I trekked to another dealership with all of our belongings and waited in their (quite comfortable) waiting area for the van to be finished. As the time neared 5 p.m., Moe came informed us that he was uncertain as to whether or not they were going to be able to fix the vehicle in a timely fashion. They had installed the new part which was the Fuel Sender Module and that as soon as they turned the power on they got fault codes in the diagnostic computer. They began to tear apart the vehicle looking for what could be the problem, and had two technicians working on it all day long and still there was no solution. He said “you should consider some alternative” and we began to look at our options. At this point my kids were starving. My wife the dealership to take her to a local fast food place to get dinner for our children. Once again we were having dinner at a car dealership. While she was out doing this both Moe and I were working on finding an alternative means of transportation so that we could continue on our journey to Florida. We looked into renting another van. We looked at multiple vehicle rental. We even looked at perhaps renting a vehicle from the Sheehy dealership. It turns out that there were no vehicles large enough for my entire family. We then briefly entertained the option to split up into two vehicles. Knowing that we still had a 13 hour drive ahead of us, and still very worried about my family’s safety, I did not want to split up. The dealership had nothing that they could loan us or rent us for a week. At this point, we were hemorrhaging money. We had an $860 bill from Tasca, We had paid for two hotel rooms from a hotel we didn’t plan on, we missed our first day in Florida, and the Sheehy dealership had spent an entire day trying to ACCURATELY diagnose and fix the problem. Finally, I came to the realization that our only alternative was to either cancel the vacation or buy a new vehicle. Bringing 7 children to Disney World is an expensive venture, one that we had saved for, for 2 years. It seemed to me that the best alternative was to buy a new vehicle and I immediately called up my wife to discuss this, she agreed. I began to work with a salesperson named Maurice. I told him I wanted to find a vehicle similar to ours but I wanted it to be reliable and “SAFE!” He worked with the sales manager to find us a similar vehicle that would support our needs. They found one at another one of their dealerships about an hour or two away. They immediately sent for it to be delivered to Ashland so we could purchase it. Not having seen the vehicle in person, we began to fill out the paperwork, secured the finances, and essentially purchased the vehicle sight unseen. We purchased a 2013 Ford Econoline E-350 XL which is a lower model than what we owned but three years newer. The Sheehy Ford dealer was able to include a 4 year bumper to bumper warranty with a reduced interest rate and we wound up with a monthly payment similar to our current one. We also had to use our money we had saved for our next vacation as a $1500 down payment. We were only a year and a half away from having it paid off and now we have another 6 years of debt. During the process, I spoke again with Robin back in Branford, Connecticut. She was happy to hear that we were being well taken care of and asked that we continue to keep her apprised of the situation and to let her know when we made it to Florida. After finishing the paperwork I asked at the dealer let us go out and remove the remainder of our belongings from the old van so that we could transfer everything to the new van once it arrived. I asked them if anyone was going to be around once it was delivered so that they could help me put the hitch back onto the new vehicle. They told me everyone is already gone home for the day and asked me what I needed in order to complete the task. They gave me a car to drive to a local store to pick up the tools necessary in order to transfer all of the hardware over. When I got back from the hardware store my oldest son's and I worked on removing everything and preparing to get back on the road once the new vehicle arrived. We continued to wait around for the vehicle to come in from the other dealership. At about 11 o'clock Friday night the vehicle finally showed up and my sons and I put our hitch on the back of the new van and we loaded up all of our stuff and got back on the road to Florida. About 13 hours later we arrived in Kissimmee Florida at Orange Lake Resort where we were staying for the week. It was around 1 o'clock in the afternoon when we arrived. To add insult to injury when we arrived at our destination our reservations had been messed up and our rooms were not ready even though we were already 2 days late for check in. We got into our room and I noticed that I missed a call from both Robin and from Maurice who were both concerned about us making it to Florida. I also spoke with Moe who expressed his concerns as well, being that I hadn't slept since Tuesday night and they knew I was exhausted when I left the dealership in Virginia. Not once did I receive a call from anyone from the Tasca dealership expressing their concern or inquiring about how the situation was going. As a matter of fact the only call that I received was a return call from the general manager early on Friday morning, which definitely did not end with me being satisfied. Over the next couple of days while we stayed in Florida I found several issues with the new van that needed to be addressed. I sent you several emails and made several phone calls back to Moe who took everything under advisement and did what was necessary to take care of the issues upon our return trip. Having such a good experience the first time at the Spring Hill Suites we decided to rent rooms there again since we needed a place to stop anyway on Friday night July 29th on our way home. We setup an early morning visit to the dealership in order to have everything address that needed to be fixed, telling them that we needed to be out and back on the road by noon time. They manage to get everything address and get us back out on the road by 11:45 as they said they would. While driving from Florida to Virginia I tried to get a hold of the Carl Tasca of Tasca Motors. I wanted to tell him in person or at least over the phone, that I was completely unsatisfied with the treatment and the service that I received. It is their corporate tagline that “You will be satisfied”. I reached an assistant who said she would pass on the information. She said she was going to call James Teague the general manager from Seekonk Tasca and find out what their side of the story was. She said she would get back to me and let me know what was going on. Several hours later I received a call from someone who said he was a sales manager I unfortunately cannot remember his name. We went over the issue in detail and told him that I was unsatisfied. At one point he tried to pull an old sales tactic of trying to identify with me by describing a similar situation that he had experienced with one of his own automobiles while working at a dealership. I told him that that his situation had no relevance to mine nor was I interested in hearing about his problems. I informed him did I made the choice to go to his dealership because they are supposed to be a highly rated reliable dealer. You go to a dealer in order to get the very best most qualified service you can get. And granted you pay a premium when you do this. Which I stated earlier that I was more than willing to do if I actually receive the best that I could get. I did not. In fact what they did is send me and my family on my way without thoroughly diagnosing the problem which inevitably lead to a situation that could have been a catastrophe. I do not take this situation lightly. I fully expect that I should not have to pay for any repairs done to my vehicle by Tasca Ford. This situation has forever tarnished my opinion of their entire dealership structure. Furthermore, without the exemplary efforts from both the folks at the Branford, Connecticut dealership and the Ashland, Virginia dealership my faith in the Ford Motor Company would be completely eliminated. In summary, this has been quite possibly one of the worst experiences I have ever had. To recap the unforeseen expenses that we have incurred to make this possible. The loss of approximately $10,000 in equity in our old van as well as the $300 I just put into tinting the windows, the $40spent on recharging the cooling system, and the $110 spent on a brand new battery. $836 for a fuel pump I don’t feel I needed. Approximately $100 in towing expenses. $50+ dollars in taxi fees. $300 for two hotel rooms we didn’t plan on. $1500 in a down payment that will eliminate our vacation next year. Signing a new car loan that basically adds 3 and half years of payments totaling approximately $10300. Two days lost from our vacation, one which would have been a day at Disney world for my family at $130/person which is $1170. A day from our accommodations in Florida. Add in the additional expense of meals on the road we didn’t plan on and we are close to $25000 total. Worst of all is the UNQUANTIFIABLE STRESS and UNNECESSARY DANGER put on my family during this time. More

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EXCELLENT REVIEW The Seekonk Tasca group is extremely professional and friendly. Nick Nash really knows his product and was extremely helpful in answering any and The Seekonk Tasca group is extremely professional and friendly. Nick Nash really knows his product and was extremely helpful in answering any and all questions we had regarding the Ford Edge we were thinking of purchasing. He is very professional! Elian Khouri sealed the deal for us! He is definitely a people person and was a pleasure to deal with! Anthony Castergini took the time to explain the various financial options available to us. He made recommendations on which options would make sense for us but did not pressure us in any way! We highly recommend this dealership! More

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Positive This is the 3rd car that I have purchased from Tasca. The employees are honest, helpful and patient. I like how they make suggestions that meet your n This is the 3rd car that I have purchased from Tasca. The employees are honest, helpful and patient. I like how they make suggestions that meet your needs and are very knowledgeable. The employees give you space and do not push cars on you. More

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5 Star Sales Experience at Tasca Ford Mazda Tasca Ford Mazda is one of the best dealerships I have had the pleasure of dealing with & Ben Fasano Jr MY salesman went out of his way to make sure I Tasca Ford Mazda is one of the best dealerships I have had the pleasure of dealing with & Ben Fasano Jr MY salesman went out of his way to make sure I was satisfied throughout my whole experience. He made sure that I got out of a bad experience from another dealership without making any further decisions that wouldn't be right for me in the long run. As for team work they are all about it there. Ben had Elian K & Ben Fasano Sr. on board to help out with #s paperwork ect... Ben is a hands down a great guy. This will be the only dealership that I refer my family & friends to. If you deal with Tasca Ford Mazda in Seekonk , especially Ben Fasano Jr, you will have the best sales experience of your life. - Tracy Yochem an extremely satisfied customer!!! More

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My truck I'm very satisfied with the service at Taska, twice we had to bring our truck back for repairs, they fixed the issues and asked us if we needed a rent I'm very satisfied with the service at Taska, twice we had to bring our truck back for repairs, they fixed the issues and asked us if we needed a rental. They are very accommodating. More

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Excellent Service Brought my truck in for repairs, the service was fantastic and they fixed the issue pretty quick. I would recommend this dealership to my family and f Brought my truck in for repairs, the service was fantastic and they fixed the issue pretty quick. I would recommend this dealership to my family and friends. More

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They went above and beyond Every person I dealt with from the managers to the salesman. All professional, upfront and communicative. Made the experience awesome. I Traveled 1600 Every person I dealt with from the managers to the salesman. All professional, upfront and communicative. Made the experience awesome. I Traveled 1600 miles to purchase this vehicle and it was worth every penny. Would do it again if the opportunity knocks. Thank you. More

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follow through Management & Service were great. They followed through as promised and these guys were great - Matt c , Elian & Paul. The only small thing for s Management & Service were great. They followed through as promised and these guys were great - Matt c , Elian & Paul. The only small thing for service would be to offer vaccum & wash when you have service done. There's nothing like driving off a lot clean. I'm sure that's above Paul decision and this is no reflection on him. Just a suggestion. More

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very good I was treated well and felt comfortable. They were friendly. Salesman took care of everything I asked for and then some, and kept me up to date. I was treated well and felt comfortable. They were friendly. Salesman took care of everything I asked for and then some, and kept me up to date. More

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